Gerber Collision & Glass, Lubbock TX

The constant attitude is ridiculous. Got an estimate and they missed half the damage on the report. I called to ask when I can get my vehicle and was told they would call me back in a few hours to let me know the time. I called them back because they never did. They waited until then to tell me that my headlight was not in yet, and still waiting for them to receive it. Prior to this I have been getting calls and texts letting me know it would be done today. This is ridiculous.

I would not recommend for damage caused by accidents. They do body work will not check if any other damage, there was possble to my to axel. I requested windshield repair due to it being damaged by the 2 vehicles that struck my vehicle. I was told they did an alignment how does that ensure that there is no damage to axel and I won't have problems later.

UPDATE:

I do not believe I have received any attempted contact from the General Manager or anyone with the company. As far as the first cylinder problem goes, forget about it, I got a buddy with a garage and equipment and we fixed the check engine light in 15 minutes. Anyone is welcome to try to call my cell phone at the number left on file, but I do not foresee a way to change my review due to a lack of communication, nor do I plan to change my view on this company and lack of follow through.

Now, to be fair, my friend DID encourage me to reconsider my view on the paint job, as he did say they did a good job matching the color of the replacement bumper to the paint of the unit, so for that, I'm willing to concede and raise to a 2 star for that, but I still stand by my statement that there is no communication, and there is no desire to do anything to show that I'm a valued, albeit contracted, customer. If anything ever happens to any vehicle I own, I will certainly not consider bringing it here.

ORIGINAL:
I should have read the reviews.

I was involved with a hit-and-run in the Costco parking lot. Luckily for me, video was taken, the individual was found, and everything was worked out from there. I was given the option by USAA, my insurance provider, to find another provider, but since they "highly recommended Gerber", and is close to my apartment and work, I went ahead and came here. I told them about the crash, the damage, and how after the accident, it seemed the steering was off, and the check engine light came on with a rumbling. Because of this, I went to O'Reilly's, who diagnosed it as a first cylinder issue. "It SHOULD be a simple fix"

At first, was fine. I got daily updates telling me everything was going well. Everything was on schedule to be done by Monday at end-of-day.then suddenly, the updates stopped coming. So I called. I was assured that everything was fine, that we were on track. To make a long paragraph short, I would call a few times during the day to get a status update and re-assurance that I would have my Jeep by end-of-day. It did not happen. I guess they finally wised up, and told me that the Jeep had something come up, and had to have it checked out, but it would not be ready. They made no means to warn me this ahead of time, so I was without transportation. It took an additional two days for them to get it resolved. When I picked up the Jeep, it looked fine, but when reading over the repair log, I noticed they did not touch the check engine light like I told the appraiser. The girl called over a mechanic, who said "we were never told to do this by you or USAA". I told him I showed the appraiser the cylinder I purchased from O'Reilly, and I CERTAINLY told her because USAA told me to bring it up with her. He said if I wanted to get it repaired, I would have to take it to another mechanic, get it diagnosed and cited that it was caused by the accident.

Because of this, I contacted USAA, and she told me she was going to e-mail Gerber to get this resolved, and to this date (a week and a half later), I've heard nothing from Gerber.

I would STRONGLY encourage you to NOT use this company, or if you must, get EVERYTHING in writing, because they will not honor it.

Worst company EVER! They rarely call you with the status of your vehicle even though they say Rachel will call you every Tuesday and Thursday, and I signed paperwork saying that. They broke my key FOB, then blamed us saying it must have been turned in that way. On top of fixing our truck, we asked them to replace our cracked windshield, to which Rachel agreed to in the walk around when we dropped it off. They had our truck for two weeks and gave it back to us with the windshield still cracked. When my husband brought this to their attention, all they could offer was excuses and no solutions. At no point did anyone in the company call us about our cracked windshield to see if they should replace it, knowing FULL WELL it is illegal for us to be driving around with it like that.
They also didn't replace our back bumper like they said they would either. You have choices on which business works on your vehicle, don't make this company one of them.

Bringing my truck back for the second time due to bad alignment of the box. They were too quick to give it back in my opinion. I was out of town and my wife had to come get it or else!

Unreliable, unorganized and unresponsive! When trying to find out info, receptionist constantly makes up excuses because she has no answers, says shes extremely busy and will give you a call back and never does.so glad I took my car elsewhere!