Golden Chick, Sachse TX

Stopped for some chicken tenders tonight. Went through the drive thru. The employee was friendly and promptly had my order. Downside: when I got home, looking forward to some yummy okra, I was very disappointed. Everything else was wonderful but the okra was super crunchy like it had been over cooked then set under warming lights for hours. Too crunchy for me to eat. Hopefully next trip will be better.

This place used to be a chicken Express. The service now that it is a Golden Chick has plummeted.
I had repeated my order 3 times from scratch. I don’t know if they were having technical issues or what. When I got to the window I repeated it again.

After getting my meal I got the smallest thigh I have ever seen. It wasn’t big enough to be a chicken… maybe a sparrow.

Sides have been ok.

Lastly the person on the speaker kept calling me “Sir”. Even after coming to the window. Check your gendered honorifics at the door dude! I’m no “Sir”

Max!
I went through drive-through to purchase some food and Max. The manager was there. I had mentioned to him that I should've been in a book because my okra was left behind before he went to go look at a book and said he didn't see it in the book, but the entire time I felt that he was a little bit an ease, or as if I was not telling the truth, I'd give him the name of one of the other team members that was there so that he could search you asked me to write my name and number on a piece of paper and that he would pass it along to the other team member which she did give me my okra, but I ordered almost $43 worth of food and got halfway home and realized that he didn't give me my mashed potatoes and gravy I went back to the store where I tried to hand him back all the bag so he can check himself so he can see that the potatoes and gravy were not in there. He was very rude and disrespectful and then when he went to get the food. I noticed that he was saying something in foul language, but I couldn't hear him. Just his gestures, so then when he went to get the food, he handed me the potatoes and gravy, and then he slammed the window very hard through the drive-through, which made me an easy so I blew my horn and I asked what his name was and he said that his name is Max are you the manager the district manager? What are you? He said just a manager so I want it to be known that if we're getting this type of customer service for the amount of money that we pay something should be done. I don't feel that we should be treated this way. I felt that it was more racist. Than anything I felt because of the color of my skin as to why he decided to treat me as such. I've been to this location before and they were not changing gloves while changing trash, and use the same gloves to change the trash to cook the food. I didn't make a report and those workers are not there anymore but still this treatment in the way they handle things should not be a such. I'm very disappointed in this location and I need this to be taking care of! If he or certain staff can't deal with various cultures then they should not be working in this industry! And to add injury to the insult, I even asked if he could make the food fresh because I had a little ways to go when I arrived at home the food was not fresh and majority of the food was not even in part for me to eat. This is very sad. I was just at the point to where I left it alone but I'm posting this review for others to know this is not something that anyone should have to endure especially when you're being disrespected it doesn't matter if you pay one dollar or $43 customer service is customer service. We literally purchase food out for good customer service in the convenience not to be disrespected. Please talk to Max and help him understand that all people are just people please don't see color!

Literally spent 10 minutes at the drive through window waiting on my food after they tried to pass of someone elses order to me. Then on top of that, when i got home, i discovered that they still goffed my order up.

Garbage punk rude employees. I was told to download app to cancel web order! Rude employee, he hung up on me when I tried to cancel order, he told me I had to download the ap in order to cancel! 2 days later, I see a charge for food I never got, called store again, spoke with supposed manager, she hung up on me also. Do NOT go to or order from this location!

The chicken strips are always good at this location. Sometimes the sides taste like they are fried in old oil though. Good tea if you are a tea drinker.

Just left the Sachse location, they were getting ready to close and didn’t have much left but were extremely nice and made sure I still left with plenty of food.

Stood there for 20 minutes before anyone came to ask for my order which was a mobile order and all ready set. They made eye contact but did not talk to me when I was the only one in the store. They didn't even give me my full order so I had to ask again and they didn't include the sauces I asked for during the order. Not coming back to this place which has terrible customer service. The food got soggy because they left it in the bag for too long. Terrible

Their bread is amazing, so soft and fluffy, ask for butter and honey, we get it every time! The staff was especially welcoming and service was on point! The restaurant was clean and spacious. We have 2 teenagers and 3 little ones, this restaurant was very kid friendly! After the super fresh, hot, moist, crispy and tasty fried chicken with Mac & Cheese, our kids enjoyed delicious soft serve and even a 25 cent win every time egg machine! Thank you Tee, Jesse and Juana!

The night crew was Awesome. Great service all around
Thanks for showing how true customer service should be

Update: the store has refunded the money so I have updated the rating. Thank you for doing the right thing.

My husband and I ordered food through the online portal. When we arrived to pick it up, they had given our food to someone else. THEN THEY REFUSED TO REFUND OR REPLACE THE FOOD! The order was $76! Awful service. I’m holding out hope that the owner will make this right, but such a bad way to celebrate Mothers Day! Shame on you.

Placed an online order and when I arrived to pick up they said they had already sent the order with someone else. I expected them to remake the order since they had obviously messed up. They made me wait 20 minutes to come back and tell me that they would not remake the order because it had been sent already and they would not issue me a refund for the order there, but that I had to request a refund from where I ordered it which was golden chick’s website. Horrible service, horrible staff. Never once said they were sorry or admitted they screwed up.

Never got food. Never good acknowledged. Just usual taking between employees with customers right in your face. Just shows you why they work in the positions they work. Nothing racist. Just go somewhere where whites are running the establishment and can get your food done and talk to you

Food was okay, not as good as the wylie location. Rude man took our order. Kind of sad considering it just recently replaced chicken express. Kids meal tenders were minuscule

The chicken was abysmal, half of it looked nearly raw and the other half was extremely dry.
The Mac & cheese was… not mac & cheese, I can’t believe I paid $30 for this. You might as well go to Walmart and buy a bucket of fried chicken and you’d get better quality. You can definitely tell that the chicken just sits out all day. The place looks poorly maintained. On the bright side, we had the whole place to ourselves but I can see why. The final deal breaker… the ice cream machine was out.

Unfortunately due to no one wanting to work according to employee they are struggling to service customers. The other guy that was there still could have acknowledged my presence but totally ignored me. Food has gone way down as well as service. Pray they get dependable employees because I really love their food.when it's hot and good!

Very bad service specially the manager Moe the worker just play and waste the time on. I was waiting for my order over 15 minutes and nobody in the restaurant and they just play and waste diamond talk in between them when I talk with with them about my order, they are going with me and they say no order for you go ahead

Went there for just rolls went to the drive thru and they said they were only taking online orders im like ok thats fine so I pull over and make an online order and when its time I go through the drive thru there's one car in front of me and I hear them tell them there out of rolls so I'm thinking wow I ordered the last of the rolls I pull up when it's my turn tell them my name and they have me pull up when I got to the window they confirmed my name and handed me a box it only had 2 rolls and the rest was chicken they could of told me they were out and not just acted like that was what I ordered cause they knew they were out. That's just plain lazy.

Ordered at 9: 23 in the drive through, got my food at 9: 52 with two cars in front of me. The cars that pulled in at 9: 40 were told to go home even though the place closes at 10. Got my food, drove home, order was wrong. My fault for not checking on the spot, but I enjoyed this spot much more when it was a Chicken Express.