Grainger Industrial Supply, Houston TX

Ok, first time there.
Bought a few things. 20x25x4 media filter. MERV 11
Firstly filter is smaller in dimension compared to 3M. Then just now it started choking the AC blower creating AC not operating properly. I changed the filter with 3M and wallah AC is fine. Wow. Quality is low.

Customer service was a VERY big help in my dilemma. Although they didn't have the valve I needed, the gentleman worked with me until we found a distributor. NOW, that's great customer service! If I should need other valves, Grainger will be the first place I go. Thanks

I did not realize how many items are sold at Grainger. The gentlemen that helped my friend was very helpful and informative.

Great service - set up really well for social distancing. Ordered online, drove to the store and it took around 90 seconds to park, have the order picked and then pay from the parking lot! Thanks!

We walked in and everyone was with customers. I took a number, which it didn't look like they were using, but just in case. We started walking around looking through the store. Three customers came in behind us. We were never acknowledged. All three customers were helped. We left without purchasing what we needed. No one ever spoke to us.

I expected greater product knowledge. I paid 2-4 times as much for a product here I could get a similar item elsewhere. I wanted to make sure the product would work and not wear out for that price and couldn't get any reassurance from Grainger.