Grease Monkey, Lufkin TX

Excellent customer service they got me in and out and my car drives even better after the oil change and a new air filter.

I stopped by this location because we were early for a doctor’s appointment and I needed a state inspection. Staff were courteous, efficient, didn’t try to upsell me all manner of services I didn’t need. For these reasons, I’ll be back when I need an oil change!

This used to be the friendliest place, where the staff welcomed you upon arrival. This time was absolutely the worst customer service experience I’ve ever had there. The guy that waited on me acted like he was half asleep not wanting to be there or do my oil change. He literally told me to pop my hood and kill my car 3 x’s when I had already done both, no thank you come again. Just took the payment and walked off. Very disappointed in their customer service.

Very convenient location to get in and out of. Pulled right in and was taken care of with no wait. I had an oil change on my vehicle and they were very thorough. Super nice staff! Will definitely return next time.

Blake was very professional and had great attention to detail. He made sure to check all aspects under the hood of my van and made sure to fill my tires to the specified psi. If Blake is a direct reflection of Grease Monkey and its other employees, I highly recommend this business. My 10 year old even said “Daddy, he is a nice man”.

Fast service
Professional personnel
Thorough service
Attention to detail
Clean and organized shop
Listens to the customers needs

Scott was amazing, such a gentleman and explained everything very well will definitely be coming back

The “manager” at the store is incredibly rude and a liar. Very condescending and when given a receipt to show information he tells me I declined a service because I didn’t have the money. If I was broke I damn sure wouldn’t be at grease monkey who has the most expensive oil changes in town. The receipt shows no decline of service and states cabin air filter good condition last time I was there. Perhaps they only want people that look like them to be serviced at this location. I definitely won’t be back.

Not a bad experience, but they have a list of things they are required to do including wash windshield and check air in tires. I hate having to ask them to do it even though the receipt shows they completed it.

Everyone was friendly and respectful. They were very helpful and informative. It was a nice experience.

Went in for a state inspection. The crew was friendly and made the inspection quick and easy.

I went and got my oil change by 6: 00pm and the two guys were respectful and they did a good job keep up the good work guys

I know nothing about cars and they were so nice about it when I was getting my oil change. Great service and helpful.

Best oil change by far! Friendliest employees checked everything as their services states. Didn't try to sale me anything extra, gave pricing and even explained future coupons. Will definitely be back.

Excellent services, Jacob is very professional and kind. Got my oil changed, all blinkers checked, fluids checked and replenished. Ladies get your oil changed the first Wednesday of each month, it’s ladies day! You’ll get $20 off. Thank you Grease Monkey.

5 stars because they were so busy but were so nice and polite. Will go back every time.the young man that helped me was awesome.