Greg's Grease Rack, Stafford TX

I’m really BIG on energy and professionalism every where I go. My first time at this place. I will NOT be going back. It’s a long story about my oil cooler replacement, but in short, if you’re serious about great communication and professionalism, this isn’t the place. Taylor didn’t communicate very well about the prices. A week prior to me dropping my car off there, I called and explained in detail wat I wanted and needed and something told me to record the conversation. I didn’t but DEFINITELY should have! After walking quite a distance, the owner tells me a price that I wasn’t quoted. I know that once they start on your car, they might come across other issues, but that’s when communication is suppose to step in. Taylor, or the crazy owner should hv called and kept me updated so I could have had the correct amount. I did appreciate Taylor apologizing, bc it was his fault. The owner had a bit of an attitude, and I know we don’t know each other, but he obviously is not a good business man. He used profanity and was upset about the labor that he thought he had done for nothing. Ima Virgo, and if you know any Virgos, we cross our t’s and are very orderly. Anywho.the unprofessional owner ended up taking the $74 out of his employees check. As he should have! Train your people. But then, I guess if you don’t have a clue, you can’t teach someone else to have a clue. AND… someone up there stole my car phone charger from the shop. I was very deliberate on wat I took out of my car prior to dropping it off. DONT PATRONIZE THIS BUSINESS!

These guys always provide good service at reasonable prices. Also, they can usually get you in and out the same day.

More expensive than the dealer.

The shop owner, Patrick, quoted a price for the replacement of wheel speed sensor on my Hyundai Santa Fe which was $100 more than at a local Hyundai dealer service center. His cost for the replacement part of a wheel hub was much higher than at auto parts stores in the area. I expected a lower hourly labor rate at an auto repair shop like Greg's as compared to a dealer service center but was not the case. As advised by Patrick, I took my vehicle to the dealer service center and got a better service experience at a lower cost!

This used to be my go-to repair shop when young Patrick was new with his dad running the shop several years ago. The cost and service was excellent then. Based on this experience, I am questioning if their pricing is competitive these days.

My family has used them for years. Recently had some car troubles and I brought my vehicle to be inspected at another mechanic shop where they quoted me $2500 for the repair. Instantly I called Greg's Grease Rack to get a second opinion and they did my repair for $2k cheaper than what I was quoted! Thanks for saving me 2k! Next time I'll take my care directly to you!

Gave me a straightforward and honest diagnosis on truck my first time there. Very rare to find honest people nowadays

Was quick and easy they were friendly and price great. Definitely coming back

Justin, Patrick & Don.thank you for getting my Mazda back on the road safely!