Groom & Sons' Home Center, Mabank TX

They are renovating the store to make it more accessible. Always somebody willing to help you

Don't send one of your guys in there for a box of mud they'll send you down the wrong aisle then they'll send you over to the contractor the contractor will tell you if you don't have an account you have to go to the front the people at the front will tell you they don't have a box of mud

As I always say great service no matter what I need they know where its at and the best part they do t give u directions they show u thats my kind of service
Lowes can't do that your lucky to get somebody that k own what your talking about I have said my peace.
But drop in next time u need something u will see what I mean.

Measured for storm door, they said they had one that fit. Got someone to take me to get it, then had installers come to install and it was r o big. Maybe Curtis and Jose need glasses or hearing aids. Appears neither can hear or read. It was the last one they had so guess they just thought they would pawn it off on an elderly person.

They have done major remodeling and it looks great. Made it look bigger with the open floor to me. They said they're not finished. Can see more merchandise and the workers are eager to help you and really nice. They are extremely helpful inside and in the yard.

After I purchased my utility pole and paid the delivery fee they decided t9 sell my pole to another buyer

Sad to say but was very happy to find the product I needed compared to Lowe's down the road. I believe Lowe's management is more interest in their bonus than keeping customers stocked on items. Thank you Grooms and Sons for being there with the product I needed.

Went in to look for a pick axe handle which they didn’t have. That’s wasn’t the biggest issue. Walked in and no one asked if I needed help and there I was carrying a broken pick axe.
When I got to the right section the employee working that section was talking on the phone with what sounded like a family member.
I say this because it was a casual conversation and they were talking about something wrapped around some cheap Chinese piece of something.
She looked at me as I stood there for about 5 minutes waiting on her and she remained on the phone.
I decided it wasn’t worth waiting on her to even ask if they could order the part.
As I left, the young lady leaning on the front counter chewing her gum looked at me and didn’t ask if I had found what I was looking for, just stared.

I really don’t expect much more from this business. They’ve never been real friendly but I was hoping with new owners it would be better. Guess not.

This store will always be my last resort if I need something.

I grew up here in Mabank, and I remember going into this store as a little girl, not knowing what anything was but I loved going! Now I am Blessed to be an employee there, I’ve never had management that was ran so professionally, but also laid back, almost like a second home. I find myself exited to go to work. This is by far my favorite place to work and Shop! Way to go Groom and Son’s! I can’t wait to see where this takes me.

Since they sold out its hard to get help on the phone. Been trying for two days now to see if they have any chain saws in stock and all I get is sent to someone's voice mail.

Called about a Stihl weed eater. Wayne said they had two in stock. Drove 45 minutes to store. Staff told me they couldn't sell me a Stihl without Wayne. He had left for the day. Come back tomorrow they said. Nope.

Edit: Drove to Eliot's Hardware in Mesquite. Maria helped me. She sold me the Stihl FSA 60 I was looking for.

Groom and Son is by far the best hardware store in the area in my opinion. I don't know about everyone else, but while the "big box" stores have their place, I'm at the point my life where I avoid them at all costs as a general rule.
Groom and Son is exactly what I want. Great selection like the other place, but THE PEOPLE make the difference! There are people everywhere in there that know where everything is. AND THEY ARE NICE AND GOOD AT THEIR JOBS!
Figure this our big stores. There is a growing number of us that will pay a few cents more for quality rather than quantity.
I mean let's face it, if I spend $100 at the big place and it takes me twice as long to navigate the process of shopping there, why wouldn't I go somewhere else and pay $105 and leave quickly and with a smile on my face rather than an ulcer in my gut. The money is negligible at that point, and nothing that we buy is worth the work that any of us put into the money that we make (which won't change anytime soon).
THE PRODUCT ISN'T THE ANSWER!
PEOPLE MAKE THE DIFFERENCE IN A GREAT EXPERIENCE!
It's pretty simple really,
Great place.

Nice hardware store, nice people working there. Better selection on some item's than Lowe's. Will be returning soon.

Their stock runs a bit low but I still prefer this place over Lowes, their employees usually know what they're talking about another plus side is that is the employees are also friendly.

I'm so conflicted on the customer service. First, do not shop for flooring on a Sunday. Flooring is closed and you are a low life for stepping foot in the store concerning flooring on Sunday. I'm not even exaggerating. We were asked by 3 people if we needed help, but as soon as we said "Yes we need one box of flooring. " (We were finishing a room and had previously bought flooring for our entire house there) we were cut off and how dare we be there asking about flooring. One of the 3 was actually nice. He explained flooring was closed but if we found the box we needed we could buy it. While looking for it a very unhappy with her job long dark haired lady informed us even if we found the box they would not sell it to us on Sunday. I personally witnessed her rudeness to another customer 15 mins before. Unfortunately I can only find the flooring I need there. I'll be taking my low life self back on Monday. I apologize ahead of time and promise I will never return once I get my flooring. We will be complete on our remodel on this house, but our new one we will be sure not to bother Grooms and son.

Overall the people are very nice. Stock levels are poor and prices are extremely high. End up going to a different lumber yard and was able to beat most of the prices by at least 20%. Ever since the ownership change the prices have really gone up.