Gulf Coast Regional Blood Center, Houston TX

Hr manager Rodney Green is a fairly rude individual wouldn’t answer any of my concerns very nasty attitude

Great and friendly staff. The staff is attentive and make sure that you are comfortable throughout the entire process. Very clean facilities.

Easy online sign up on their website. I came to donate platelets for the first time today. Everyone was masked and helpful. I somehow worked myself into an anxious mess because of the platelet machine and the length of time it takes (I have medical anxiety apparently).

But Kasey and the other staff were extremely nice, explained what was happening, helped calm me down and weren’t condescending in the slightest even though I was acting like a child. I don’t know if I’ll donate platelets again but probably will just donate whole blood. I appreciate the care they took to be kind and understanding which can be a rare experience these days.

Their customer service is appalling! I Donated twice, second time was convalescent plasma due to having covid. They’re good at calling when they need blood but bad at answering the phone when you have comments or concerns. I tried signing up to donate on December 10th but apparently I need to wait to receive my lab results via snail mail before doing so. The letter was sent out on November 17th to arrive the 20th, and it’s now December and I still don’t have the letter. So someone else now has my confidential results. Called multiple times over the span of 2 days and when i finally got through to someone the woman was extremely rude and told me “you need to just be more patient”. This is making me consider not donating through this organization again.