Gunn Acura, San Antonio TX

Both Alejandro and Roland explained in detail what the job consisted and we were offered a vehicle to do our things in the meantime. Thanks

Andrea provided excellent service and was able to add a new service and complete by end of day. Thank you Andrea

I definitely want to Thank John Thomas and the Acura Team for Continued Excellent Service. So very much appreciated!

Karla was very helpful during an unexpected fire service. She made sure to check up on me and update me on my car quickly and efficiently. I appreciate the communication and quality of service!

Mr. William is an excellent representative who helped us with everything we need. Gunn Acura is the best in car services.
Thank you!

Recently when I tried to start my 2019 RDX ASpec nothing worked. So I called Gunn Acura for help. All I needed was a new battery! Roland and Jesse were very helpful and professional. I give them both 5 stars! This will be the 3rd Acura I have owned. I’ve always received excellent service from the team at Gunn Acura & will continue to refer friends & family to them. Kimberly S.

Prompt service. Technician explained options available to resolve issue. Timely repair completed. Professional and courteous staff.

Excellent, excellent service. I was updated daily by John the manager on the progress of my car the entire time that it was there for service.

I had a great experience. I walked in knowing what I wanted, just unsure about which trim. They didnt have what I wanted in stock but went so far as to showing me an employees personal vehicle which speaks for customer service. My sales rep, Nester, went above and beyond. He walked me through all sections of the dealership and introduced me to staff. He even navigated the inside screen of the vehicle for me so it would be personalized to my liking. It did not take long for my vehicle to come in either. I was told maybe the end of the month but got a call 4 days later it was here. The only thing that annoyed me was the email/text communication. It gives automation and not personal. Example, after I left the dealership which I already had the car I wanted and put a down payment down, I got an email from the Team Lead about scheduling an appointment to look for my new car. Another thing, I found interesting was no one talked to me about AcuraLink. Which I knew about from researching the vehicle.

I bring my car here for service (oil changes and regular maintenance) and always have a great experience! Services are done in a very timely manner and associates provide detailed updates on the status of your vehicle. Suggested services for your vehicle don't ever feel pushy but they still provide you with enough information to make informed decisions on how you can proceed. Waiting area is open and spacious providing complimentary snacks and beverages including coffee. I am not someone who knows much about cars but I can count on being comfortable here knowing my vehicle is in good hands!

- I recommend making appointments ahead of time to ensure reasonable wait time during busy hours

I purchased my 2017 Acura I LX from Gunn Acura my sales person was frank Sumadi, he was absolutely awesome, he guided me throughout the whole process it was a wonderful experience
I finally found the vehicle I wanted which is absolutely great car,
Thanks to frank Sumadi and gun Accra.

Gunn service with Alejandro and Roland are unbeatable, they took care of us, great explanation of what was going to be done to the vehicle and provided a car so we could complete our day, thanks.

I was there on October 11,2023 Roland was my service advisor he did an amazing job and was super helpful Roland always goes above and beyond to help. Roland is truly an asset to the Acura family. The entire service department always goes above and beyond. I’ve said it before this is why I love Gunn Acura! I’m an Acura Girl!

Wow. This is a 5 Star dealership for the Service dept. The customer service was off the chart, Carla was awesome and took great care of Me, all my concerns about my car were addressed. Great experience!

Jason helped out and made the process of buying my used Jeep SUPER easy! Thank you for all your help and making the process less stressful!