H2eco Water LLC, Houston TX

Although I did receive the water, they were late both times they came. I don't mean slightly late, I mean hours late, getting here.
Not only the latness that bothers me, the driver that delivered my water tore the liner to my brand new above ground pool, then texts my wife the photo saying he patched it with gorilla tape.
I contacted the company and tell them what happened and I am told I will be reimbursed the $600 for 1 load of water. I expressed that this was unacceptable and that I will have to empty the pool to replace the liner and I do expect the ~$300 liner and $2,400.00 in water replaced. No word back from them in weeks.
I call them again and told they will send me a complaint forms, still nothing. I would never ever recommend them to anyone.

Received a truck of water and was very impressed with the professionalism of both the office staff who did the scheduling and Odell the delivery driver. Odell let me know one hour prior to his arrival and skillfully maneuvered his truck into position to service our water tank. The whole process took about 45 min.and Odell was off to deliver another load of H2O to another customer. I will definitely recommend and use H2oec0 again. Great job guys.

We are so happy with H2eco Water! We were in a bind trying to get water for our pool and needed it within a day. When the prep took longer than expected, they still came through and showed up at 10p and worked late to get it done. Odelle did an amazing job navigating the 18-wheeler around our property to position it perfectly to pump the water into the pool. He was incredibly respectful and did a great job. We definitely recommend H2eco if you need water!

Worked with them on 3 different pools we’ve been contracted to build. H2eco has been great in filling each of them, even on short notice. I would recommend anyone who wants a pool filled within hours versus days using a hose to call them.

Paid for 28k of water for swimming pool they deliver 18k due to issues they were having won’t credit my card back for the 10k they didn’t deliver. They also ran over my gate causing over 2k in damages I can’t get a call back from a supervisor or manager the place is a mess!

The only reason they get 1 star is because their driver was very kind. This company has HORRIBLE customer service! We ordered and paid for water and didn't recieve all the water. The driver ran over our gate damaged the gate and the gate opener. The second truck jacked knifed his truck and popped a hole in the tank losing water all over our entry. They owe us money for the unused water and the repair of the gate. We have sent over pictures of damage as well as our copy of the invoice that the driver signed and listed how much water was used and have been battling to get refunded for the unused water and compensation for the damage to our gate. DO NOT USE THIS COMPANY FOR ANY REASON! We have called their office over and over and emailed many times with no resolution. Absolutely Awful Business!

I just spent 2 weeks working here in Arizona. New river cave creek I suggest customers. Fine a new water service theres plenty to choose from I can show you my paycheck. I was being trained by a guy from the Houston division. I observed many times customers being shorten water sometimes as much as 500 gallons.example you can not fill two 2 thousand tanks out of a 3500 gallon truck and and both customers get there 2 thousand gallons cause 2+2 = 4 2×2=4 this was part of a undercover report everything has been recorded

This is a dishonest company! My grandson has a small business. They called him for an emergency. He dropped everything, to take care of it. They okayd the bill, then refused to pay the
full bill. They are dishonest!

STAY AWAY! TERRIBLE CUSTOMER SERVICE! We paid for water delivery that didn't show up on 4/7/20. WE HAD TO CALL. 4 TIMES TO FINALLY BE TOLD IT WASNT COMING! They tried to reschedule at inconvenient times for me, after I already moved jobs and took the day off for delivery. We were supposed to receive a check for a refund, but it never showed up. For some reason they couldn't refund the $1649.69 to my card. They won't return calls and keep coming up with excuses and other departments that have to handle it. I'll just dispute the charge with capitol one. In my 43 years this will be the first time I've ever had to do that. ABSOLUTELY RIDICULOUS! BUYER BEWARE THEY WILL RIP YOU OFF!

We lost water at our business and they set up a temporary solution for 3 days. Great response when we called!

Don't work for this company they lie especially the office manager she will cover her as no matter what her coworkers don't even like her in order for this company to do better she has to go she knows nothing about DOT rules

Worst company ever! Stay away!
Zero customer service skills.
Did not deliver water on scheduled day and after a week I still have not received a call back from the manager.

Family recently just had a pool built, and was concerned it would put to much of a strain on our well. So we decided to have it filled with a professional company. We called H2 eco and within 24 hours they had 5 trucks at our property and the pool was filled. The truck and the drivers were both top notch, and I can say this company was outstanding.

Abosolute the worst company you can get water from. I have been getting water from them for a while now and I am fed up. At first they would scheduled deliveries and they would arrive a day early or day late. They drivers would tell me the office girls don't know what they are doing. I called once to complain they gave me a $50 credit. I don't have a well water yet. I depend on this water for the day to day in my house. I have a tank the they come fill so when they come a day early sometimes it not empty and they end up spilling a good 300 gallons. Or a day late and I don't have water for a day. Today I had a scheduled delivery. After being told all day it would arrive today I called close to the end of the day and was told the driver had some leak and wouldn't make it. But they would offer me a $50 discount on my delivery. And the would scheduled me for tomorrow morning but the couldn't tell me what time because the driver had other deliverys as well. But if got another delivery from somewhere else and cancelled same day they would still have to charge me the WHOLE load without delivering a single drop!

Stay away from this company! I only stuck around for so long cause the driver are good people and I was to lazy to find another company. Avoid the headaches I've had to deal with and just go somewhere else. Learn from my mistakes, it never gets better.

Oh and it gets better! I woke up this morning to find a charge for the full load that they did not manage to deliver and if I wanted them to refund it to my account they were going to charge me $13. So I hope you're happy h2eco because you will be losing a client for $13 for a mistake you made!

I have turned the invoice to a collection firm to obtain my money people these positive reviews are bogus they create fake accounts and have family members write reviews for them to boost up their review ratings.

Our well went down and they were able to bring us water the same day for our animals. Thank you!

Life savers! My well collapsed at our house and they came out in the middle of the night to bring us water. My family and I would not of had water if they didn’t come out. Thank you!

PATHETIC SCUM BAGS DON'T USE THEM!
Hello-
Seems to be the reputation with this company, call them setup an appointment get charged before the day of the appointment. Day of appointment no call from driver no call from company about any issues and no show. I mad a call to inquire where delivery was and never got a call back. This company is located in several states FYI i'm in Florida.
They contract out there services to independent truckers/trucking company's the trucking company that was suppose to deliver my water was Evans Trucking out of Orlando. Calling bank in the AM to have charges disputed as fraud, because thats all this company is FRAUDS!