Hampton Inn Brownwood

The worse Hamton I have ever stayed in, hot water was out 2x during a 4 day stay. Roof tiles are falling down.

Be ready for some cold water - but I love the lady in the kitchen that serves our breakfast. She did an amazing job.

We've had experience with Hampton Inn at a number of locations. This hotel was fine for our needs. The staff was friendly and the room clean. The breakfast buffet was about what you'd expect.

Won’t let me buy food without my physical card although I know the number requested room to be cleaned wasn’t cleaned hot water is very spotty overall terrible service

I've been to many Hilton's and I'm Diamond status, and the service here has been the absolute best. Huge acknowledgement has to be given to Troy and Lizzie who have just been phenomenal. They were able to help me out with the fastest response time and friendliest attitudes compared to all other hotels I've traveled to. They truly make you feel as if you're the only person at the hotel, truly a VIP experience. Thank you Lizzie and Troy for all of your help, I'll be back in town in 3 weeks and I'm looking forward to another several nights here thanks to you both!

Great management! Very responsible and thorough. Was charged a smoking fee but that was my fault for not letting my workers know the rooms were non-smoking.

Besides the fact that they are renovating, one of the worst Hamptons in a big area. Breakfast was a disaster. Sour milk, no butter, gravy was scary. Hot water not working like it should. Very small room. You could fit 2 of these into a room at Ozona.

Update: One month later in updated room. Had to get front desk to assist with door, would not open. Toilet kept flushing through the night. Breakfast improved but still no butter as option.

August 2019

Renovations seems done. No smell anymore. Breakfast is finally on par with other Hamptons. Earned two more stars for that. Keep it up guys.

Well, last two times the doors dont open. Time to find another hotel in town.

My stay was a little rough, from the time that I checked in. I checked in at 3: 45, and was told that my room wasn't ready. It wasn't clean. I was told it would be ready in 20 minutes. It wasn't ready until 1 hr 45 minutes later, so several hours after check in time. No one offered any kind of compensation, just a "we're so sorry. It's been really busy" Several people that stayed with us ran out of hot water during the first night, which was frustrating. The breakfast wasn't bad. The room was clean and comfortable. The pool was small and had a water hose in it the whole time that we were there. Closing time posted for the pool was 11 pm, yet we were asked to leave the pool at 10 pm because it was closed. The room and lobby area were cool, but it was hot in the elevators and in the hall ways upstairs. Check out process was smooth.

We stayed Sunday thru Thursday.
Our room a/c would NOT cool the room. Mind you this is during 100plus degree heat outside, I went to my friends room and her air unit had her room cooled very well. I asked for someone to come look at the unit or switch us rooms, was told they'd have someone look at it and nobody ever showed up.
The breakfast was typical.
The blonde woman working the front desk was very welcoming and had great customer service!
There was several dizziness as shown in the attached photos.

There were maybe 2 people here that were kind, was staying here due to my husband's job. Manager was the rudest of all. Listened to housekeepers complain when we had to switch rooms mid-stay. We were there for 6 weeks, 2 week before we check out we start having an authorized charge for $125 come out of the bank account every week and nobody could tell us why until the 2nd charge was made. This made it hard to keep up with finances when we are having money held from the account every few days because they wanna make sure if we damage the room that we have the money to pay but were never informed of these charges coming out after we already paid pet fees and incidentals. Room service was okay, didn't clean very well, I had found pills from the previous room stay on the floor in the room which my 1 years-old should not be having any contact with even if it werent dangerous! I'm just happy I saw it on the ground before her. Room stay was very comfortable, but the service was horrible. We ended up checking out early and living with driving hours back and forth to my husband's job (I stayed home with our daughter) due to so many issues with hospitality and constantly having money held from the account. Might as well spend the money on gas than losing it to the hotel when we can stay home instead, homemade food and don't have to deal with rude service.

We stayed Sunday thru Thursday.
Our room a/c would NOT cool the room. Mind you this is during 100plus degree heat outside, I went to my friends room and her air unit had her room cooled very well. I asked for someone to come look at the unit or switch us rooms, was told they'd have someone look at it and nobody ever showed up.
The breakfast was typical.
The blonde woman working the front desk was very welcoming and had great customer service!
Coffee pot was grotesque as shown in the attached photos.

AC is limited. No matter what you put your air on. Fan doesn't run constant either. Ceiling fan in room, but doesn't work. I guess for show. Shower head loose from wall.

Service was not trained well to Hilton standards, was not greeted and took awhile to verify my identity. Key cards didn't work to the room. Beds were uncomfortable. Parking was very limited. No indication that the rooms were cleaned or disinfected. Decent breakfast though. If you are just passing by its okay but if you have any expectation of a nicer Hilton experience try somewhere else.

Nice hotel, my room did smell like a dog and gor this to be a Hampton I would have thought breakfast would have been different then the cheaper hotels in the area. Over all the bed was comfortable for me and the hot water was actually hot and not lukewarm. There are a few places to eat at within walking distance.

Really nice rooms great staff I will definitely be staying here next time I'm in town

Go down the road. Use A newer property. A more Ok IHG property in Early, TX. (ya, I travel A LOT for work). That poor little Hampton Inn. It needs a bit of proper attention and care. Beds are flat.