Hampton Inn & Suites Dallas/Ft. Worth Airport South, Fort Worth TX

Was grateful to find a place during the ice storm. Building is a bit beat up on the outside and elevators need some attention. Staff was very good and location was perfect.

Stayed here for a weekend get away. Staff were very nice and courteous. Place was clean and professional. Can’t ask for much more in a hotel.

Great location, but way overpriced for Friday night, just to find uncomfortable beds, paper thin walls, cracked bathroom sink, and peeling wallpaper, tv remote not working, very loud hallways, then construction crew working stomping upstairs at 7am on Saturday morning or Bigfoot walking around upstairs. Breakfast not great, acidic coffee, cold eggs, uncooked sausages, the only good items were orange juice and waffles plus fruit and yogurt.

The staff was very friendly. They gave me a couple bottles of water to take up to my room which was awesome. The room was very clean and the bed was super comfy. They also had an airport shuttle which was very convenient. I realized after I left that I had forgotten a couple of clothing items that I left hanging in the closet. They found them and agreed to keep them safe until I visit again next week. I will definitely stay here again.

First, they have the televisions that dim themselves to where it's hard to see and can't change it. Loses a star right off the bat for that. The latest time I stayed here the room has some dilapidated thermostat on the wall with an old sticker that says "use control on unit", understandable. What isn't is the ac unit is broken with no lights on it with the fan running constantly that you can't turn off at all. No way to see what the temperature is set to. Good luck! For reference, I stayed over 120 nights in Hilton hotels last year. This one is sub par.

The service at the hotel was excellent, the room was very clean and the lady at the front desk was super friendly and kind.

Awesome experience. Loved the hotel and staff. Super clean super new zero hectic everything went smoothly. If i ever need to stay in dallas near the airpot again i would defo stay here. There are also a lot of food options in a 3 min walk radius.

I stayed here for 3 nights, for work training. Every time I walked into the room it stunk. There is mold in the bathroom in the shower. The handle for the toilet is broken. The room was either cold or hot there was no conferable temperature. The buttons inside and outside of the elevator wasn’t cleaned the whole time I stayed there. The one down stairs it’s the only button to push so EVERYONE has to touch that gross button for the elevator. The kitchen staff spoke NOEnglish & there wasn’t a person of staff available other than her to talk. Which I was not able to do as I only speak English! There are no vending machines at all. They ONLY provide coke products to drink. I drink Dr Pepper, big inconvenience for me having to try to make my way are area I’m not familiar with. For the price charged nightly there should be more options available for drinks, the staff should be bilingual, and there shouldn’t be broken toilet handles and mold in the bathroom.

This is the lack of customer service you can expect from this hotel and the Hilton organization: I keep correcting this "Assistant" but they will not listen and only defend the unprofessional and rude behavior along with their excuses. If you want great service from beginning to end of your stay, do not stay at this hotel.

Thank you for contacting Hilton Guest Assistance.

My name is Rithwik S and I am one of the supervisors at Hilton.

I hope this email finds you in good health.

As guest assistance department doesn't have authority towards hotels billing systems and we are unable to intervene. However, according to the policy as your reservation is checked-out and there can not be any modification after the check-out. The hotel GM was in contact with you and stated that you had checked in on 10/16/22 and provided a Tax-exempt form in the middle of your stay on 10/18/2022. So, when the agent who took this form went into the reservation to make the adjustments it changed the first 2 nights dates as this always happens when the hotel processes a tax adjustment after check in. The GM explained this to you and since the reservation is checked out already, they cannot make adjustments in the system however, would be more than happy to write a personal email and handwritten corrections. You agreed to this and stated that this would suffice.

Thanks for your ongoing loyalty and understanding. If you have any questions, we want to speak to you personally. You can connect with us via Chat Click Here or email.

Best regards,

Rithwik S.
Corporate Guest Relations Specialist
Hilton Reservations and Customer Care

I love Hilton Hotels but this one was a wonderful stay. The hotel is very clean and the staff is very friendly. Shoutout to Shay & Cole for providing service above & beyond. The shuttle to & from the airport & within 3 miles of the hotel is great! I will definitely be staying here again if I come back into town.

We had reservations to stay for four nights… On the the third day they put us out and told us we had to leave accusing of smoking in the rooms. We never smoked in the rooms and I am aware of the non smoking policy. They didn’t want me taking pictures in the lobby which I didn’t see a problem with because I’m staying there spending my money. I believe I was being racially profiled. This has never happened to me staying at any of the Hilton hotels. I am a Diamond member I never had any issues about smoking. I was very upset had to book another room and I came all the way from Michigan.

I visited Dallas for the NFL Game Bears VS Cowboys and stayed at your Hampton Inn&Suites Dallas Ft. Worth Airport South and had one of the most best times of my life. Experienced Hilton Honor Gold Member treatment. From every Team Member Staff Manager Ms. Pamela to Associate Kiya and Maria. Thank You for going the extra mile Grand Time. Shout out to the Shuttle Driver taking time out of his busy morning to transport me to the Train Station.
Quan
Chicago

Convenience and comfortable. Happy friendly employees. Great beds and delicious hot breakfast.

Excellent room, very friendly staff, and good hot breakfast. The sliding bathroom doors are a bit odd, but not a reason to complain or be worried.

Fantastic breakfast, comfortable beds, and extremely clean hotel! The convenience of being located by the highway provides a little extra traffic noise, but overall a great stay. Shay and Kiya at the front desk were very pleasant to work with as well.