Hand and Stone Massage and Facial Spa, Austin TX

I had a massage today and I was less than pleased. I get them all the time. The pressure was weak after asking for more and did not get a full body massage.

Lots of availability good therapists. Professional and love option of no speaking. Convenient to be able to get a facial and skin care products. Wish did have to have a membership and if you use points don’t do hour and half bc they use 2 points when it’s 1 point for a one hour

Had the most amazing facial with Jade! She was so sweet and paid attention to my notes from my previous appointments and made sure to not irritate my very sensitive skin. Couldn’t recommend Jade enough. Also Patrick at the front desk was so kind and helpful.:)

The positives- lovely place! And the coconut water was delicious!

The bad-I took my husband here for his birthday and was very excited to do a couples massage. Prior to the massage you fill out a ton of paperwork and give many details about what you’re looking to get out of the massage whether it be health benefits ie: headaches, relaxation, lighting in the room etc.during the massage I asked to turn down the lights because it was too bright, my husbands masseuse said “no, she needed to be able to see. ” Every time we have a massage it’s practically almost dark from the beginning, so that was a bit disheartening.

They took us back into the room at 5: 09 and talked to us for about 6 minutes prior to leaving the room to get undressed. I looked up at the clock right when they got back in the room and it was already 5: 17. When they claimed to be finished I looked at the clock and it was 5: 47. I paid for a 1 hr massage (they let you know that day that they will be hands on for 50 minutes and not the full 60. Fine I understand that but not 30 minutes.

During the massage you couldn’t hear the relaxing music playing because my husband’s masseuse was coughing so much and then making comments about coughing so much. I understand cedar season and allergy’s but do you have to make lots of comments about it while massaging someone and expect them to answer or comment back about your constant coughing? This was probably the most non relaxing massage ever. I felt like I had to apologize the rest of the night to my husband for choosing this place.

I’ve honestly went to the nail salon and had a better deeper massage while getting a pedicure.
I don’t know the reasoning to filling out all the forms prior if they aren’t going to read them and focus on areas that you requested or care about any of your wishes during the massage.
This felt like an average rub down and not actually a massage.

Best massage ever! Very relaxing, and Ana really did get to relieve my pressure points. Very good firm pressure, the best i have ever had! Highly recommend Ana as your massage therapist:)

We were excited for this place. Sad. More cancellations than confirmations, including on my partner’s birthday, which was important. Would recommend a place where their massage therapists show up consistently and they don’t take your money for their own cancellations.

Weirdest massage experience of my life. I'm a member of Hand and Stone Massage in Florida, and I always get a good massage. This time was strange. I booked an hour and a half because I'm on vacation and wanted to get a really good massage. The young man that I was given, moved like a three-toed sloth, excruciatingly slow and without seeming to have any knowledge of my body and what it might need. Each part of my body was partitioned off and smashed as if it was going through a Play-Doh extruder. My fingers and hands were never touched, I felt like he was extremely inexperienced, and I couldn't wait for it to be over. I feel like I wasted my money and my time.
It's not that he was creepy, but it was just an overall unpleasant experience for me.

The place smells amazing, it is so clean. I am from Houston and used to work for one of the competitors and this place is super clean. Let’s also talk about the front desk staff. Amazing and so customer service oriented. I cannot put into words how impressive this place is. Keep it up!

I’ve had several massage memberships over the years but Hand & Stone is by far my favorite experience so far! Great staff, perfect environment and Alex is amazing. I went in with extreme neck/shoulder pain, hadn’t had a good nights sleep in over a month due to the pain and after one visit I was already feeling the relief!

Wonderful experience everyone was very professional and the place was really soothing and clean.

Savvy was awesome and I would definitely get another massage with them. Unfortunately my husband bought the massage and accidentally chose the rate for an established customer so we missed out on the introductory deal. I wish that the front desk folks could have noticed and adjusted so I wouldn’t have been surprised when I looked at our credit card bill later.

While the esthetician was very nice, her services were not very effective or efficient. I had asked for extractions and then she basically faked doing them. I have been getting facials for 23 years so I know what a good, effective, and quality facial is. Even though my eyes are closed I can tell what is going on. She also left very visible, white mask residue on my face and neck. Therefore, needless to say, it was quite embarrassing to realize after I had already been in public. In addition, she failed to mention that what she suggested would be part of my facial was in fact a significant up-charge.
I don’t make a lot of money so this experience was very dismaying.
All in all I ended up spending a bunch of money for what was not worth the cost.