Hand and Stone Massage and Facial Spa, Leander TX

I came here with a gift card for my birthday. The experience was lackluster at best.

Booking was odd, the customer service was not there but I figured the employee was younger/possibly new. They called back the next day because they forgot my gift card number. I did not have it on me and was told if I didn’t provide it my appointment would be cancelled. They allowed me to provide it the following day.

Upon arrival the building was FREEZING! I had called thinking I may be 3 min late due to traffic but I arrived on time. My masseuse told me because we were “short on time” it would be best to skip my legs and to just do my upper half. My appointment was at 12: 30 and she started at 12: 36 and ended at 1: 24. The massage was truly awful, it was a waste of time. I asked a couple times for more pressure but overall, pointless.

Then they had me put on a robe for a facial. The robe wasn’t dirty but it was dingy. It was white and you could tell it had been through it. I grabbed my belongings that were in a box but the room wasn’t ready so I sat in another massage room for a few minutes. It was so cold and odd.

The facial was okay. Again, just cold. The bolster they put under the legs was plastic and like an ice cube. The bed was uncomfortable, you are in a position for a long time with nothing to support your neck. I was more sore leaving than when I went in. The esthetician was kind and did a pretty good job.

Overall, don’t waste your money.

Best massage I have had in so long.
This is definitely the place to come to for total body relief and relaxation.
My massage therapist was great. I will definitely be back.
Jay was top notch 5 stars for his expertise

I have hand n stone membership from 2016 (Avery ranch location) but I started going to Leander location once we moved to Leander. This location provides the worst most service ever. I have almost 25 services in my account (u gain 1 service every month if you are a member) and I am not able to use any of it because firstly they are out of deep tissue message therapist (female) for over a year and they have no intensions to hire one. Secondly I tried booking for a legs/arms wax but the receptionist told me legs/arms wax is not something very common at their location and they don’t have anyone who is experienced but they do advertise boldly on their website that they Do provide “tip to toe waxing service”. What a great lie! I was being told that it will take up-to 2 n half hours for just the arms/underarm waxing which made be go simple aback as the Avery ranch location did my legs/arms/underarms everything in 2 hours. On top of it they abruptly cancelled my scheduled appointments couple of times which is quite frustrating as I have to book the appointments a month before. Extremely disappointed with their service and will never recommend them to anyone.

Tracy is amazing! Great atmosphere and check-ins to see how pressure is. Nice add-ons.

Just had the best massage ~ ever! Thank you, Tracy! She listened to where my tension area is and has worked it out the last few weeks. Highly recommend the 90 minute massage, you will love the extra time!

Recently visited hand and stone in leander, I initially registered for membership on dec 2022 and bought 3 gift cards. My first facial was on dec 7th and a massage, and next one was on feb month.i was charged 2 gift cards and used a membership service to pay it. Apart from the facial I added a microdermabrasion service which was $45 and was charged a gift card which was worth $65. And the person on reception did not say that the remaining credits for that gift card will not transferred and so I lost the gift card for just $45 and today I checked with another receptionist saying that this the entire gift card was used up for service worth of $45 and we offered to pay the $45 and bring back the gift card so we could use for another facial, but they said no. Totally disappointed by their service never recommend hand and stone to anyone. 3 years back my friend also experienced the same issue with hand and stone in Seattle. They confuse you a lot into buying the gift cards and the membership but dont fall for it.