Happy Kia, Silsbee TX

Got my new to me Toyota TRD Tacoma from James. They knew i was looking for one so the instant they got it on trade they gave me a great deal. Quick in and out service. Lifetime Warranty included.

All the staff is very friendly and extremely helpful. I got a great value for my trade in and a really good price on my new car. I would definitely recommend this dealership!

The staff here treats you like family and they don’t take advantage of you like other car shops in SETX. They make sure to find you the best deal and get you what you want. Highly recommend!

Came to Happy Kia I was working with James everything thing was going great had a few questions and Houston jumped in gave me a lot of great information and even included 3 years of free oil changes and service for me I will be back glad I met Houston what a big help!

I went to happy Kia and Deanthony was the best and went above and beyond for me and I will definitely be back to visit him when I need my next new care thank your Deanthony you are the best

I have never had such a good, easy, and smooth experience! 10/10 recommend using Happy Kia in Silsbee for all your car buying needs!

Had the best overall service from all at Happy Kia, especially from Matthew Key. He answered all the questions, concerns and even made sure the car seat fit with my son’s long legs! Thank you again for making everything go smoothly in getting the car of my dreams!

These people are trash and do not stand by their products including the so called gap insurance they sale. Thanks to KIA I know have a Total loss on my record as a REPO

Tristan and Art were very helpful. I got all the information I was looking for to make the best decision for me without being pushed into something. Wonderful customer service from management.

Absolutely LOVE the friendly and helpful staff here! Best experience i’ve ever had buying a car and will definitely be back! Service department staff is knowledgeable and punctual as well. The business is clean, comfortable, and they have a vehicle for every taste and budget! 10 stars all the way around! Thanks happy kia!

Went in the salesman was nice put a deposit down on a car to hold it when it comes in because it was in transit. Messaged the salesman asking for a window sticker of the car I had coming in no response for 24 hours I had to call and get a floor manager to send me it. So with no contact from the salesman I asked what I would need to do to get a refund didnt hear anything back so I'm thinking ok well then when is the car coming in so I message the salesman and he says sometimes this week, I call and ask him a few questions about the car everything seemed ok. Then I get a call from th GM explaining that they took a deposit from someone else and I needed to come in to get my refund. So they sold the car I put a deposit on out from under me. Also they had already pulled our credit and worked the deal.

Houston sonnier was the best carsalesman at happy Kia I loved the experience top notch from the very beginning I will be back and I will be asking for Houston again and you should too!

Our first time to buy a kia. Love this Telluride and our salesman was great! Tristan had all the patience and went beyond to show me everything about the car and answer all our questions. Great experience go out and ask for him.

I was very pleased with my purchase on Saturday. Houston was everything, I totally recommend him. He took his time to really listen to my needs and gave me everything he promised. I appreciate him so much, and will definitely do business with him again! Now I can enjoy my new 2022 Kia Rio

Watch out for the salesman named Matthew! The whole dealership is crooks. They have MSRP listed on the cars as their “prices”, but once they send that information to the bank the window price magically changes and is much higher. Matthew kept us there for hours. Come to find out he was a total crook. Basically a Scam Artist selling cars. Afterwards I heard horror stories of them not paying off vehicles they took in for trade and unethical practices. Stay far away from Happy Kia!

This is the worst car dealership ever. They told me one price and then switched it and basically told me I was stupid when I questioned them. They told me the extended warranty wasn’t an option - I was required to get it. They falsified governmental documents. They were extremely rude. I would never, ever, ever buy from them again. I hope they go out of business because they are as crooked as they come.

I called and spoke with a guy by the name of Houston, explained my credit situation to him. I asked questions on what kind of down payment I would need for a lower monthly payment; what vehicle range would we need to anticipate. Through this time, I had Houston go through this part of the process.
Houston was not knowledgeable enough to be able to give me straight answers through everything; he had to constantly refer to ‘talking to his manager’.
Called yesterday to confirm that there was a vehicle available and I would not waste time on a trip for nothing. Houston gave me his ‘I need to talk with my manager’ spill. He said he would ‘call me back within 10 minutes’. He did not.
Their words do not have substance.
Don’t waste your time with this business.