Hatch House School, Round Rock TX

My son has been here since Late infant. We like the facilities and the staff. Most teachers have been here for several years. They are caring and adorable. Would highly recommend

Rudest people work here that I’ve ever seen. Was trying to back out of their parking spot while an event was going on next door. They didn’t want anyone parking in their lot and I didn’t intend to since they have tiny spots and I have a large vehicle. Some lady comes running out and accuses me of hitting their vehicle and rudely telling me I can’t park there. She didn’t even know why I was there, for all she knew I was coming in to try and sign my kid up for daycare.
Then as I was navigating out of their parking lot another employee is backing out of a spot. I stop to allow her room to back and pull out to which she responds by shaking her head and rolling her eyes at me and snapping “you can’t park here, I’m an employee” no kidding, I’m not trying to park in your tiny spots where someone gonna fling their door open and hit my vehicle.
Makes me wonder how they treat the kids under their care. A little kindness goes a long way. A lesson these people haven’t leanered apparently.

TERRIBLE customer service and not at all professional — would highly not recommend. They cannot care for or keep track of sensitive information and we would definitely not trust them with our 8-month-old. Red Flag 1) They only give you the option to physically write down your bank account information, which is ancient practice and completely unsecure 2) They lost the form containing our bank account information and assured me it’s not “lost” and is somewhere in their office 3) Accused me of not actually turning in our application (I guess I completely imagined our tour with Catherine, talking several times over the phone, and literally handing our paperwork to Maliza). But rest assured, our information is not lost and as soon as they find what’s not lost, we’ll be put on the waiting list that we were told we were already on months ago. Thank you for making our childcare needs an easier decision and ruling out Hatch House for ourselves and hopefully many other neighbors reading this review.

Had all three of our kids attend for half a year. During our initial conversation director Cynthia promised us a 5% sibling discount on the oldest kid's tuition, she also personally confirmed it in writing, and applied it to the first month's bill. Half a year later, we discovered that the first month was the only one with the discount applied. When confronted, director Cynthia refused to honor her commitments. Definitely one of the more egregious instances of bait-and-switch we've encountered.

The entire staff here really loves, and cares about children, and it's obvious. I have two children enrolled here, a 1 year old and a 3 year old. Both of them are far advanced in all cognitive and learning skills. Best part is they love to go to school, and I don't have a single worry or concern leaving them. So many great features to make the parent feel involved from work.

Our child spent 3 yrs in this school. From the staff, teachers to the school condition this is a fabulous school. Most importantly, they were extremely caring of our child and treated as their own. Just absolutely amazing. God bless these folks!

Hatch House Sendero is the best. Everyone there is so nice. Ms Cynthia was and always a huge help. My son attended the after school care, he loved it and so did I. If your looking for a daycare looking no further you won’t regret it.