Haven Behavioral Hospital of Frisco

I keep trying to think of the positives of this place and all I can think of is Mrs. D was very amazing. Another good thing was we had a freedom to go in our room to lay down. Downsides upcoming, I had no soap the entire time I was there even after asking for some. Doctor wouldn’t listen even after agreeing with you and saying he understood then wouldn’t change something so it looked like I was refusing to take a medication I didn’t even take in the first place. If one person did something wrong they blamed everyone and I believe that just increased an already bullying issue. Triggering topics were often talked abt here and I know staff would hear just didn’t do anything about it other than saying vaguely let’s not talk abt that during meals time. One group therapist person played family feud with us, but one of the questions was “what are fruits that also refer to female body parts? ” Answers being cherries, pear, peaches, and two others I don’t remember. The next question was about boys underwear. There were multiple 12 years old in that room. Way to young to hear about all of that. If you go here it really depends on the group of people your with that make your stay okay. The group of people with me were mostly immature and got on everyone’s nerves. I got in an argument with one of the kids there. They told the techs, then I had to go talk with the person I had an argument with and a tech to like help us talk. But really I already decided I didn’t wanna talk to them again because they treated me with disrespect when I first said something to them before we started arguing. Then that’s when the actual argument started. I can acknowledge I was also in the wrong because I was arguing back but I got up and left the area to try to drop the situation. But when we were talking with the techs the kid could not acknowledge they were wrong at all. That must’ve been because they were 4 years younger than me and immature, but They even made something up about me and that really made me upset. Because I know what happened and I know I would never throw something at someone but they claimed I did. So that was terrible. Then another tech walked in and took the other girls side and was like well you don’t have to stop talking because of this. And I’m thinking it’s not other’s opinion to decide who I surround myself with or not. Especially in a behavioral health hospital… Only 3 nice people i met in there on an average of 20 there during the 7 days I was there. OH AND no one listens to you there.

A loved one of mine was a patient in the adolescent unit and had a great experience. She was especially fond of the techs, so I would specifically like to recognize them for their kindness and making a traumatic experience feel safe and secure. Much gratitude to the team!

Hi guys it’s me again miles Savedra: I went to this hospital on February 2023 (?) and it was wayyy better than last time I know you guys reading this (hospital patients + staff) I was told when I came here that they read my review by my favorite nurse (I forgot her name) but speaking in experience, if you want a chill place with no fights, you should not come here (I recommend Mesa springs if you want a chill and therapeutic environment) But there was some cool people and some goofy people lmao like these white girls that say the n word shout out to all the people who helped me

I was inpatient here last year. The food was decent. But staff would talk bad about patients, and many times were under trained to deal with certain situations. There was very little therapy especially not 1on1. The worst thing that happened was when a rap*st was put in the young teens unit, because the older teens were trying to hurt him? !

Did outpatient group therapy here and it went very well! Can discharge at any time, whenever you feel like you're ready. Staff was knowledgeable, helpful, and supportive! The other clients were supportive and great listeners. I learned a lot of beneficial coping skills and was educated well on the nature of mental illness.

Only issue was the staff that used to lead the group (October 2021) put clients into inpatient due to suicidal ideations, in regard to past situation where client passed from suicide. Some clients didn't need to be in the inpatient hospital! Was told that inpatient treatment team treats clients well and daily groups/activities are held.

If I could give Haven Behavioral zero stars, that would be a more accurate rating. This facility is a travesty to mental health treatment.
I admitted my brother, who is a diagnosed schizophrenic, and suffering from major depression disorder.
For his entire stay, there was no communication from the assigned case worker until it was decided that he was to be discharged. There was also little to no structure during his stay. My brother was allowed unlimited phone calls at all hours of the day and night and he was also allowed to sleep through group therapy because they didn't want to deal with his aggressive behavior.
A family meeting was supposed to be scheduled the first week he was hospitalized, but the social worker assigned never called. A few days into his stay, a different social worker called stating the first person we were assigned was "too busy". This was when we were advised of his early discharge.
The doctor assigned, changed his medication, however no one monitored him for negative side effects. After a week in this facility his behavior is more erratic and aggressive than when he was orignally admitted.
Despite all of these concerns the hospital decided he was fine to be discharged anyways. I expressed concern about his aggressive behavior and the lack of a viable discharge plan, and the weekend social worker advised that there was nothing they could do because he was already discharged.
We received zero compassion, understanding, or empathy from any of the hospital staff. They are not equipped to handle the complexities of mental illness.
I strongly recommend taking your loved ones to literally any other acute psychiatric hospital in DFW if they are legitimately having a mental health crisis and are in need of care.

Lmao yep this is him the man aka “him” ok “now” im actually mad ahaha I was forced “aggression” and “depression” on the papers by “doctors” and “psychiatrists”. That had no diagnosis at all got to be a joke cause they’re no where near those types of positions to me. Hmm I give it 3 stars because of a “few” nurses were kind not saying names but, i was sent by mistake I was lied to to get here but imma leave a review anyways since I experienced some weird stuff while here, first off it causes more depression cause u can’t even do nothing no seriously ur limited by a lot of movement idk why but u watch the same few tv shows which u have to ask to change every so often how the f does that help out? Lol. I was taken pills Ive never even heard of at least let me know the description of it so I know like let me physically see before I take don’t just tell me lol… I like to actually read stuff before I take action on it so u know I actually THINK before I do things soooo, what I’d like to say is it wasn’t bad for me but I think a lot should be fixed and done that’s just my opinion all I know is I’m too good looking and SMART to be there ahahaha really tho I understand anxiety though so understandable though. I do pray for everybody and wish them the best though for sure! I’m not mean just spitting facts it’s really the doctors and uncontrollable stuff that make me mad anyways… whatever #imnotdepressed #whatsthat #fixit #couldntevensleep #limited #backtobeingme

I picked up my brother who couldn’t walk straight and kept wanting to fall. He had been in psychosis walking and pacing the floor for 20 days there. He had 1 and 2nd degree burns from using the wall as support. Now he is in the hospital because he fell and hit his head.

My son was admitted to Haven for 1 week in March. At time of discharge, I was forced to pay over $4K due to fact insurance had not processed yet. I was told that once it processed, I would receive my money back. Insurance processed and payed them for everything in early Apr. I spoke with the Frisco location and they said I would need to call Riley at their corp office to get a refund. I have called numerous times and left multiple messages at corp office but no money refunded and not even a call back. DO NOT give these crooks your money because they will steal it and no one ever answers at corp office.

Reading all this is alarning.my child was terrified to be there, that would be hurt, threats, staff not caring and lieing, no dinner but hard bread given in place, mold reported, no locker for personals and keys, wrong info inputed, scripts not sent as directed causing huge inconvenience almost not getting med dose, the only good or best experience was the doctor and new med, patients allowed to controll staff. Request early release.

Lol do not go here.worst place i’ve ever been.one of the nurses told me i had tested positive for covid AS A JOKE? Like literally DONT go here!

Was compelled to write this to warn others who may be considering and have options where they go for their child AND hopes that a Texas medical governing board takes notice.

Too much to list here, so purposely summarizing as bullets and limiting the content of our daughter's 5-day stay at Haven:

- Intake: Hardware issues with laptop delayed the process. Intake knelt on the ground, because of no chair. Was in training, sleep deprived and did not understand the questionnaire so had me read and help figure out.
- Multiple office staff could not locate instructions on how to request medical records. 4 people worked on it, taking 20 minutes.
- No family session was ever suggested, contrary to marketing literature.
- Security: Sometimes individuals would get checked before entering patient area, including emptying pockets for disallowed items; other times not.
- General apathy by many staff. Lots of cussing and gossip by staff, in front of children and parents.
- Requests are chronically passed to another team member to never follow through, major accountability issues.
- Discharge: again hardware issues led to delay.
- Aggresive male counterparts were free to harass more docile patients.
- 1 group therapy session per day and a very brief visit from psychiatrist. Very little organized time for actual "recovery"/"treatment". A lot of time left alone or general "rec" time, made it more like a daycare.
- Was told could journal but never given journal after repeated requests (days)
- Wanted to discharged early by AMA, but strongly discouraged from doing so.
- Medications were sent to a random Walmart pharmacy, without our direction, then asked to switch to CVS, was confirmed they would. In the end, the scripts were never sent anywhere.

Never received "promised services" for my adolescent. No detailed treatment plan, no family therapy session and minimal medication management. Only heard from psychiatrist and nurse practitioner once right after admission. Left multiple messages and got no call back so questions were never answered. They also put my child in the wrong age group which negatively affected treatment.

Once again totally disappointed. Getting decent care for my teen has been such a disheartening experience.

I hated it here.i was terrified because a lot of the patients there were out of control.while there while some good techs and nurses, there were a lot like haydrian who didnt care a whole lot.i hated it there, it should be shut down.

This place is honestly super disorganized and the staff doesn’t know what they’re doing AT ALL. But still love my techs Kelly and Giovanna plus HARRY LMFAOAOO. Also nurse Dee needs a raise

They beat me down in this place. Jumped me twice with over 10 people over a phone call that was being made and said I was behaving rude and wrestled me to the ground bumped my head and gave me shots in my arm and my neck. This is the worst place I’ve ever been. I’ve would’ve rather gon’ to jail. They beat me and held me back three times. I was supposed to leave after one day and they kept pushing my dates back. They forced me to take pills I never took in my life and over gave me them. I took 6 pills a day for 4 weeks waking up bleeding through my mouth and nose. I left with a bad shoulder and fat as ever. Multiple people I’ve witness got into it with the staff and were unhappy with how they were treating us. They joked about me in front of my face and laughed as I was humiliated multiple times. I will most likely be sewing this place. They treat people like animals here.

Worse place ever! Please stay away! It's like 'One Flew Over a Cookoos Nest. ' Seriously. I am going to file a complaint with the state.

Please read if you are considering going to Haven to recieve treatment. I went myself and never noticed how bad it was until I was sent to a different one; and I feel like it’s important that I tell what the facility truly is like in case someone goes here seeking help. No windows and you are not allowed outside, techs are incredibly rude and would accuse patients of faking. I will never forget and am constantly overwhelmed with sadness every time I think of one day during lunch we were talking, which for some reason was not allowed, and a tech— I forgot her name but it was a hispanic lady with brownish-black long hair, she seemed to be around her early 20s and worked day shift in October 8th-14th of 2020–who told us, “If you keep talking I’m going to write your name down and you will have to stay here, and you won’t get to see your family”. The idea that we were under their mercy to see our families again was constantly held over our heads. They put their desire for authority above actually helping us to heal. We were treated like prisoners and as if we did something wrong for asking for help. They prey on the fact that a lot of children there did not have strong familial support, so they knew it was rare for a patient to have family who would come stick up for them; but they were mistaken with me. One day I was feeling so helpless, and I called my father crying about how bad they treated us. My dad called the technicians to speak and they hung up in his face. So he came in person and was in the front office. I could not see him, but I knew he was there because all the nurses and techs were extremely rude to me, presumably because in their eyes I was essentially a whistleblower. I was released the next morning. For this reason, I was scared to even ask for help again in fear I would be put in a place like this. This resulted in me worsening once again, and having another attempt in 2021. I encourage getting help, but I would not recommend going here nor sending your kids here. Luckily after my second attempt I was brought to Medical City Mckinney, where I was treated like a human, and I was only there for half the time that I was in Haven, which I do not find to be a coincidence. I now recognize Haven as it was, a step back in my journey to get better, and my parents feel immense guilt for even sending me there. The grief from Haven goes beyond the patient. I hope this reached anyone looking for help here, and I wish the best for the journey ahead. It does get better, just not in Haven Behavioral Facility.

I took over as the CEO of Haven Hospital Frisco on March 6th, 2023. We are committed to a Patient-Centered Care environment focused on the 5 Principles of High Reliability. I invite all Patients and Families to sharing your stories of healing and wellness. Please consider that our whole purpose is to empower you with tools you needed to manage the life struggles that you faced when you came to our Care Environment. God Bless, and I look forward to reading your testimonials about how Haven Frisco helped you!

Absolute worst buisness I’ve felt with. Not only did my child sit there for 7 days watching tv. They called lying saying my insurance wasn’t covering the visit. They wanted me to pay over the phone a special amount. Then my insurance sends me notification that they paid for the visit. Three weeks after we were released another guy called trying to get us to pay again saying our insurance didn’t pay. When we told him we had papers showing they did pay he changed his story and said the money was for somerhin else. We have never seen a bill or told any cost. We already had a lawyer for another situation so we have asked him to file a complaint with the state of Texas against this faculty. We are asking for a full blown audit.