Heart to Heart Hospice, Conroe TX

Nursing staff is great to work with. I own a private care home Comforts of Aging LLC.and they are one of my main hospice teams for my residents.

Colluded with APS to take my mom away. Did respite care and nurse at their facility told me she had difficulty swallowing and couldn't take the antibiotics needed. Social worker Jeff told me the morning she was due to return home that she had a fever of 103 and was in constant pain, so I wanted her in the ER. ER nurse said she'd been given morphine every hour; she arrived unconscious and unaware of where she was, so they had to give her something else to counteract it. No one at the respite facility called me to update me on her condition. I demanded to know what happened and also requested her medical records, and the hospice staff covered everything up - even telling me that my mom had no issues with swallowing, etc.which contradicted what the respite care nurse told me; they never replied to my e-mail about her medical records. I was told by someone that sending her to the ER based on the info given was "aggressive action. " They overdosed my mom hoping she'd die sooner. If you care about your loved one, find another hospice.

I don't have time to explain now but my experience is similar to Rebecca's My mother who was not end stage (she has Frontal Lobe Dementia) anything and only on Hospice for pain management was taken off her psych meds and drugged with so much Haldol, Ativan< Morphine and more. From the minute they took charge of her care her decline was meteoric, ignoring hugh bed and pressure sores, nurse showing up with no supplies. We actually had to use the First Aide kit from my vehicle to treat my Mom.
By the time I got rid of them she was in Sepsis as well and has spent the last week in HCA Conroe being brought back to baseline. I am going to try Pallative care and Pray that my Mother can come back to the woman she was when she came to live with me in September

If your looking for employment you may want to look somewhere else heart to heart is not a good company to work for they have a high turn over rate with the nurses and aide's I was there for
there 5 months i they had 6 people quit last month. I was Terminated due to having too many doctor appointments. Lack of CommunicationWhich staff. Run far away from this job.

If your loved one needs hospice, you might want to take a few minutes to read this. Our family was promised equipment, medication and everything needed for a peaceful passing for my mom. It was everything but that. The bed arrived on time, but the special air mattress didn't. Neither did her pain medications and the suction machine for her saliva. Once the air mattress arrived well after she got home from the hospital-the nurses couldn't move her to get it on the bed because she was in so much pain. The medication to dry her saliva wasn't there either, to help with the fact that the suction machine wasn't there. My mom's bedroom became a sort of command center of chaos with phone calls being made to figure out where everything was. The Heart to Heart case nurse sat in the chair next to my mom's bed and said "Do not resuscitate" OUT LOUD. My mom shook her head "no" because of all of the chaos. Her medications didn't arrive until hours after she got home. It was so late that we wanted her to rest once the medications arrived. We told her good night-planning on spending time with her the next morning. She slipped into a partial coma that night and passed away about a day and a half later. My mom never got the chance to spend some peaceful waking hours with her family (after weeks in the hospital) before she passed. We will never get that time back, and that traumatic experience will never be forgotten. Within an hour of my mom's passing-my dad got a phone call asking if someone could come pick up the bed. She was still in it. A few days after her passing, a gentleman went to my dad's house with a medication delivery-one that she needed while she was alive. My mom no longer has a voice, so I am going to be her voice. I'm happy for the people that have had good experiences and have posted those experiences. Our experience was the polar opposite. My mom, and our family, paid a dear price for the incompetence and complete cluster that was supposed to be an entirely different experience. The only reason I have given a one star rating is because there isn't the option of a no star rating. If you are reading this and are in the position of needing hospice for a loved one-my heart goes out to you.

Heart to Heart Hospice took excellent care of my mother. Before we even got home from the hospital, equipment was delivered to my house. The staff were loving and compassionate. They even contacted me several times by mail offering grief support and by the phone to offer me more love and support. I would completely recommend Heart to Heart Hospice to anyone. Rachel Fuqua is an angel on Earth.