Hertz Car Rental - Dallas - Ross Avenue HLE

All in all I was nervous renting from this location due to the reviews.but I did it! I was late and was downgraded due my Tesla having issues but I was still able to get a car. I had no issues with that staff and it was a good 1st time hertz experience.

I have been trying to reach this office for 5 days and no one is picking up the phone. I called the corporate office and they sent me back to the local office. Customer service is abysmal!

I got bad news about my car on a Saturday morning and arrived at Hertz at 11: 45 before they closed at noon. Sadeidre and Genevieve went above and beyond to get me a car so my family would have transportation for the week. Despite the fact that I hadn’t been able to go the usual route of procuring a reservation, they found me a vehicle and cut into their own weekends by staying late to provide outstanding customer service. I am impressed with and grateful for their generosity. Thank you Hertz and your wonderful employees!

You know, it just doesn’t make sense for people who work in customer service positions to have terrible attitudes. They need to either fire Genevieve or close the location down all together.

She is so rude, inconsiderate, and has the absolute nastiest disposition you ever want to deal with. I mean I seriously hate that my corporate company has a contract with Hertz. I usually go through enterprise and this was my first dealings with Hertz. WORST EXPERIENCE EVER!

I visited this page to write a review and realized that it’s rated so lowly with most of the reviews about Genevieve and her attitude and they way she interacts with customers.

She also claimed to be the “branch manager” and I was in complete shock. People like this should not be in management…. AT ALL! I promise, I’ll never step foot anywhere near this place and I’d rather drive to Timbuktu before I deal with the way I was treated by this woman today.

I will be going to Hertz corporate to make a complaint with customer relations. I urge you all to stay away. 2.7/5 stars is a sign. It should be a 0.

I would give them 0 stars if I could. I arrived at the rental company on Saturday august 26 right at noon to have the rude woman inside lock the door right in front of me and tell me they had no car for me. My rental car was right there and I told her that (I had rented in advance and already checked in!) and she yells “I can’t stay “. There was another customer in the store - it would have taken her 5 minutes. Yes I got there right as they were closing but my goodness can’t you be just a bit kinder? She could have easily said I’m so sorry we’re closing and I’m not able to stay for personal reasons instead of yelling at me. I am a hertz gold member (I told her that) and I will never rent from hertz again. There is a reason their reviews are so bad. I went to enterprise and they treated me like a human. Hertz has forever lost my business.

Genevieve is a horrible lazy incompetent person. My reservation was for 4pm. When I arrived she told me they close at 4pm and she was unable to help me. She was extremely rude and borderline disrespectful. I will never rent from Hertz again.

They accept bookings for cars they don't have and are super rude with 0 customers service skills.

Based off my last experience at this location I really did not want to return but I thought “hertz” made it right and you all did but the manger at the hertz location on Ross Ave also known as Genevieve is still rude as ever. At first I thought that maybe she was just having a bad day or maybe it was just me but my second visit proved me wrong. She was not only rude to me but also rude to other customers and very rough with her staff as well and it’s pretty heart breaking. Ms. Deedee help me to my car and my experience with her was totally different from checking in and that process was less than 120 seconds.

Response to reply
It would be very help to customers if you all did not copy and paste the same reply but actually to something to fix it especially most of the reviews are explaining the same problem and the same person…. - clientele

Traveled in night before from WA state. Had 10 Am reservation next morning. They canceled it by text 1: 47 before pick up. I wud have rented at airport if knew this. Terrible customer service. Won’t use Hertz again

They changed the time of when I was supposed to pickup my vehicle, no problem
Once I arrived at the later time as scheduled they tell me no vehicles were available, the day before I needed it. Super inconvenient and although it’s more than likely not the employees fault it’s very annoying

I made my reservation in time and when I arrived, they informed me that they did not have the vehicle. They didn't even notify me in time and just like me there were 5 other people. They play with people's time

The worst! Booked a car, spent time and money on uber to get there only to be told that they don’t have cars. I had a booking for 11: 30 AM, the lady told me with an attitude- you booked it today so there’s no cars available. Told me maybe after 4 PM. You guys should at least call or send a message about that so people don’t waste their time! Or don’t let people book at all if you have no cars!

Had a reservation, walked 30 mins to 1200 Ross Street location only to be told they don’t have a car for me. Nothing, nothing lower or better I was even willing to pay extra for an upgraded vehicle. Not even a call or email to say the reservation was canceled. I was told we could push your reservation later in the day, we needed to be somewhere at a certain time which is why we selected the certain pickup time. DO NOT USE if you actually need a car to get you somewhere. This completely screwed our vacation plans and wasted almost $1,000 on travel expenses.

Genevieve was so kind when I called needing help. She was able to find the information I needed and was helpful and compassionate. I appreciate it!

Believe the bad reviews. I wish I had seen them sooner and just canceled by reservation and went somewhere else. I normally book at the airport but the system steered me to this location for the large sum I wanted. I saw the reviews when checking how far from my house it was. I called customer service to ensure they would have my vehicle or switch to a different location. They ensured they would have it. Weeks later on the morning of, they text me and say they don't have a vehicle and canceled my reservation. It was prepaid too. They didn't attempt to find another vehicle or be any help. Called customer service and come to find out the location didn't have a vehicle but didn't cancel my reservation under it being their fault. The thieves were trying to wait so it seemed like I didn't pick it up so they could charge me the whole rental as penalty. I called, someone picked up and you heard a voice behind them say hang up and the line went dead. Numerous calls later and they won't answer. Now because customer care had to cancel my reservation there is no email or anything to prove its canceled due to their fault and a full refund is issued. Then they want me to wait 5-7 business days to see if I get my money back then call them back if I don't. This place is a scam and those positive reviews are probably them or their family members. No way thise are real customers. Calling my credit card company as we speak.

This has to be the WORST car rental place I’ve ever used! And if it’s always short staffed how or why are y’all even still open? ! The customer service is VERY poor especially from Jennaveve or whatever her name is! I was calling there after a previous rental to understand why they took my deposit and was on hold for over an hour!

Once I turned the rental in, they persuaded me to do a good review and I thought “well since I’m not having any trouble turning the car in, I’ll do so” now I want to take the review back! The pick-up was horrible as well! Please save yourself the time and money!