Hidden Treasures - Pearland

Don't be a vendor at Hidden Treasure! They will lose your stuff. I put in several hundreds of dollars in items that they put under another vendors number, donated them or just lost them. They compensated me $45. How is that fair! Don't go there.

We go there frequently. Mostly good experience, but it was 4 30 pm and one of the staff was trying to get us out of there asap. She said we don't have help. So we loaded all our stuff ourselves. Another staff was very helpful hence more than made up for the sour experience

I contacted the store to consign some furniture and was told to email pictures to the manager, which I did with measurements. The staff member I talked to was very friendly and polite, but each time I called to check about the email, I was told the person I needed to talk to was busy and to call back. I finally decided to go in person and browsed around until the manager (owner?) was available. In the end, the manager was rather dismissive and said they couldn't take any of the items because they were "all full". Fine, I thought. Fair enough, But, why didn't they just tell me that from the beginning instead of having me jump through a bunch of hoops, taking pictures, sending emails, making calls and wasting my time? They have some cute items and I had picked out something to buy, but after the way I was treated as a potential consigner I changed my mind and left without purchasing anything. I'm in the process of buying a new house and had thought about coming back after I move to look for furniture, and although the staff was friendly and welcoming, this experience with the manager created a bad first impression. I don't plan to visit the store again, especially considering I can get brand new items at Home Goods and At Home that are about the same price.

Love Hidden Treasures! I stop by often as their inventory is unique and always changing.

Bought king bed set. When I picked up was told box spring was not included. Suggested they advertise this and was mocked by sales representative. Also found no supports available for bed frame. Asked where the supports were for bed frame and was told they were not included. There were defiantly supports when I purchased as I sat on it without it collapsing. Was repeatedly mocked and ridiculed by sales representative telling me the supports were not necessary and/or not included. Very clear that they misplaced them but were unwilling to admit it or work to rectify the situation. Requested a refund but was told that all sales were final. Absolutely, hands down, the worst customer service I’ve ever experienced. I’ve bought 7-10k of furniture here previously. Apparently a change in management with complete disregard for customer service. Never again - buyer beware.

If I think you're going to spend money they will help you all I can but when you find the same line of brand new for cheaper than they're selling it they say oh well

I like the place and buy stuff, but I hate the cashiers. They greet everyone and wish everyone a blessed day except me! I noticed that the second time I was there, and went back a third time to make sure I wasn't imagining stuff. And sure enough, no one greeted me and no one asked me if I needed help. That's why they have hard time selling their stuff. Do not consign here!