Hilton Garden Inn Houston/Bush Intercontinental Airport

I missed my flight and was booked here for the night, the entire staff were very friendly, kind and helpful. I will definitely stay again.

No water in toilet. Not even Informed. When asked for it mentioned will be supplied in morning.even no 1 picked at the airport and waited alot then took a cab.restaurant got closed too.painful.

Great little 6 day stay for work. In-house chef is excellent. Recommend the salmon. Rooms were largish and clean. Hot water running out was my only issue.

We were looking for a place close to where we where we were meeting for a conference, a hotshot trucking conference. I found that many of the booking services online had much better prices than just walking in, which I walked in and tried to negotiate or ask for comparable prices but they were unforgiving, unbending, and frankly rude. Tell me they don't offer any discounts whatever the computer tells them that's what they charge. They were asking $129 but I was able to book online for $88. As someone who uses hotels every week in my business, I have found that many will match or give you AAA or AARP discount, even a CDL discount but not these people. Rooms were okay it was a little dated furnishings and rug seem dirty. However they seemed clean and smelled okay LOL. What I mean by that is they have some nice air freshener. My TV did not work and they did offer to give me another room after we'd already settled in and that is a real bummer. I like to watch the news to see the weather in whatever town I'm in and especially the next morning I like the morning news. We went down and picked a cheap bottle of wine which turned out to be $25 for a $5 bottle of wine but I understand business is business. We were looking down at the pool for my room and the jacuzzi look pretty rank. I don't think anybody uses it, or I hope not. Overall it was a decent hotel. Don't let me be too critical. We would have liked to have found a Embassy Suites or residence Inn but this was in a good location and the best part about it was the restaurant right across the street within walking distance called the hot biscuit. It was amazing and I highly recommend eating there. Bathrooms are small and it did offer refrigerator, microwave, and coffee maker. They do have a restaurant, bar and you can buy breakfast for $10. I would go across the street and spend your $10 and get a hell of a breakfast for $7.99.
Oh before I conclude this review, allow me to vent my frustration and a pet peeve of mine. As a hotel you present yourself as a modern, luxurious, and with all the amenities that the modern traveler requires. However you are mired in the past without the most important of necessities, USB ports and/or charging outlets in the rooms? Not a single one. We live in a digital world and our devices are our tools to keep us connected. You are really doing your guests a disservice by not offering what many others provide for the modern guest.

Worst service possible stayed here not by choice but do to aircraft failure after waiting in line to order food for 15 min I get to the counter to order food and get rejected due the kitchen being closed by 4 min even after being in line for 15
Min went up to management and asked for and exception she just rejected me and laughed at my face is this how Hilton treats their customers. Management in charge by the name of Tina Cantù

Stay here if you want your catalytic converter stolen. Guy in lobby got his taken the day before. No cameras and happens everyday apparently.

We had a nice stay on our very long layover. Very close to the airport, friendly staff went above and beyond to resolve the mix up in our reservation and were very accommodating, most importantly the room was clean. I would stay again.

Room is Great and clean. Except, when I was there there is no tap water for a couple hours at the middle of the night. I was there due to the delay of the flight. The check-in is quite slow. There were shuttle bus to inform the airport start from 4: 00 a.m.

Very disappointed. Stayed here the night of November 6,2022 (Sunday) on the 4th floor. The manager on duty Sasha did not process the reservation correctly, as she excluded my Hilton Honors number. Even when using Travelliance, one can add the Hilton Honors number (I know this because I've stayed at another Hilton property in the same situation and they put the HHonors number as well as my information on the reservation) - it just requires a few additional steps in the computer. There was loud construction starting early in the morning (drilling, moving furniture, hammering, etc.). My room had NO hot water - my shower was freezing cold. In the morning, I ordered french toast with whipped cream and strawberries, without syrup. Expecting fresh strawberries, I was highly disappointed when the french toast showed up with what looked to be canned strawberries with a ton of strawberry syrup liquid. Overall, not happy with my stay here. I would appreciate someone from management reaching out to rectify the situation.

Had to do a stay over due to delayed flight. Staff was great getting us all checked in. Room was nice and a comfortable bed. The restaurant was supportive with all of us coming in so late. Nancy was a great server/bartender! Great Job!

The staff was welcoming and friendly. 3 stars because I wanted to take a shower at night and let the water run forever before giving up because it wouldn't heat up take your shower in the morning I guess.

Very welcoming, the staff is amazing. The cook his food taste soooooooooooooooo good. The front desk Clark she's a absolute doll. I was so satisfied with my visit.

Great stay, very close to the airport, super friendly staff, the hotel was immaculate! Definitely would stay here again and highly recommend you do to! Thank you!

Old dark and dingy rooms hotel is well maintained and looks good from outside but its room is still stuck in the 2000’s not what i would expect from a hilton

I enjoyed the hotel and the rooms were clean and well appointed. Restaurat and bar are good for weary travelers.

When I checked in, I noticed that the tub spout had a steady stream of water but didn't think twice about it. However, in the morning when I went to shower there was no hot water. Barely warm enough to shower but there was hot water in the sink. I'm sure they would have moved me for a warm shower but we just made it quick. All good.

Desk staff were really nice at check in and check out.

NOT the usual Hilton Garden Inn experience.

We booked a room with the 'romance package' for our wedding night, since this appeared to be the nicest hotel near the airport. Arrived at the hotel and waited over 30 minutes to check in. Finally arrived in room only to realize that romance package (wine, etc) was not in place. Front desk folks didn't care and wouldn't even give refund the money that we paid for the romance package.

On top of all this, rooms were shabby. Would not recommend this hotel.