Hilton Houston North

The staff there are really lovely and very helpful. Susie at the front desk is the absolute best. The breakfast buffet offered plenty of choices and I did appreciate that. My only complaint with my stay at this hotel was that two of the elevators were not working and I was on the 15th floor and my room stunk. I mean really had a bad odor to it.

We are only going to stay one night. The room is very spacious, the AC is cool. There are several places to eat in a nearby strip mall

Excellent hotel.
Not the Ritz but it does the job well.
Close to airport and freeways and beltway.
Rooms are very clean and front desk is great. One or two bumps but Quenton at front desk was very professional and cordial. Highly recommended!

We used this hotel as part of the Park, Stay N’ Fly program, what a great deal! The pool was glistening, the bar was hopping. From the nice lady (so sorry I didn’t catch your name! But) who greeted me by name when she answered my phone call before coming in, to Jessie at the bar, and over to Bradley at the front desk, as well as Natalie and Cheryl, all the staff is great and have very nice personalities. Even the security guard in the parking lot was cool as heck. The Hotel is big, has a parking garage and is in decent, quiet location. Our stay seemed busy with a training group and others visitors, everyone seemed to enjoy themselves hanging out down in the lobby area. It is a huge space with plenty of room to sit and relax. The rooms were nice, beds are comfy and our room was ready at the time specified. They have my favorite lemon verbena lotion! I the breakfast is spot on, omelets, charcuterie, waffles, fruit and pastries, cereals hot and cold, yes. Definitely worth it. Anthony was a great helper too. I will say this place seems busy since housekeeping was out in the halls at 5 pm. Overall, we had a really great stay. Thanks Hilton for representing your partnerships well.

It’s in the worst area. I came down before my flight at 5am to see if I can get a snack prior to leaving for the airport and was greeted by Shani a night employee to making smart remarks and heckles of why I showed so late in the night to grab a snack. She continued to joke with her fellow employee as to why people come at these hours to get food and snacks when it’s so late inconsiderate to the fact that flights leave at different hours. I asked what was the problem with me trying to get food and she responded with attitude and disrespect saying that the store was closed try again later and continued to laugh at the matter. It’s unfortunate that Hilton employees this this type of customer service.

Really enjoyed my stay at this hotel. The airport shuttle was very helpful and the staff at the hotel was exceptional. Will definitely stay here again on my mext Houston assignment.

The environment of the hotel is not safe especially at nights. The air conditioning is too noisy.

The room was very clean and comfortable. Had a very restful night sleep. Refreshed in the morning with a walk in shower The restaurant area is spacious and the staff are very good. Only one complaint is that the bar lounge area closed down around 0900pm and we just came in after a storm and long trip. Only to be turned away while people were still sitting and drinking at the bar. It was a very convenient location and the hotel is attached to a commercial conference office where we rented space for a day long business event. This location made it much better for simply walking next door after breakfast.

The check in was smooth.person to help it was CHRSITA.she tried to go a step further to identify a room with a bathtub. SUSSIE with her quiet smile did make the process easier.
Happy with the rooms.since the pool was closed.the shuttle took us to their tie up partner for the pool to mariott and brought us back too.great experience.
Natalie and Brad helped us in the later hours.the beds mattress. Linen and pillows gave us sound sleep
Today morning breakfast was a great spread
. Special mention of Juana.her special effort to give me saute vegetables is commendable. Cynthia from room service helped me by showing me how to use this coffee machine. Megan was kind enough to help my earlier request for a late check out.gratitude always for the lovely you attitude here.great leadership shown all around.enjoying hilton for over 30 years.will be back soon

Hall and Ladies restroom smells like urine.
Restaurant staff are thoughtful and the best thing about this location.

In my 18-year aviation career, I have stayed in hotels in various countries, even during wars and civil conflicts, but I have never experienced such noise in a hotel before. Unfortunately, I cannot share a video with you because the system does not allow uploading, but I recommend sleeping on park benches outside; it would be more comfortable. Please, do not stay here by paying money. If it were up to me, I would never choose this place and I would even consider taking legal action.

3 party answered phone. I ask for check in time and.the reply was. "that's all" and they hung up the phone and charged me 17$. Finally got a top floor suite.the toilet barley flushes and the breakfast buffet was not included another 26 $ per person.we requested early check in was told to come.at noon was told at the desk.check in at 4pm and we were welcome to sit in the lobby until 4 pm.trash.the whole area is dilapidated.and the desk smirks at problem issues

Great staff. Lovely surroundings. Huge lobby for the crowd as expected. Rooms well-maintained, clean and comfortable

The hotel has spacious well maintained rooms. Very quiet. From 3rd floor and up, you need a key to rid the elevator. Ate the breakfast buffet which was $24 but covered by meal voucher from United Airlines. Overall good experience.

The AC went out and we were there for a wedding. After a couple of hours of trying to get it back working, they finally moved the wedding to another ballroom.

Attended a wedding lunch yesterday. The WORST food ever had. How un ethical this hotel can be? The chicken and salmon were just pulled out from the freezer boxes and put in microwave. Not even thawed. Flavor. ZERO. Asparagus were old and mushy. Charging so much for a plate and giving such low level food.shame.shame.

Impolite staff at front desk over night. Next morning just not very friendly. Shower didn't work, couldn't called the front desk because the phone didn't work either, plus the front desk agent had been extremely disrespectful upon arrival. Beautiful hotel. Shuttle driver to the airport was the sweetest person. And that is why there is a star.

1) The pool was under construction. 2) I usually bring my water bottle to fill up (water fountain close to elevators was rusty and appeared unclean, water dispenser in the gym was unplugged and had no water.) Starbucks does not stay open throughout the day. Despite these few things they had great customer service and staff was awesome and accommodating.