Hobby Lobby, Pearland TX

Been shoping Hobby Lobby for years. They have it all! Affordable-all colors-anything from A-Z & then AA-ZZ. There are no words to describe this place.

The store itself is fantastic very well stocked but mercy when the checkout lines get backed up the cashiers don't call for backup.

Today I looked at my phone when I got in line, it was 2: 30. There were 3 people infront of me with only 1 checkout open and the only other was for returns /exchanges.

That's fine but there was an older couple in their 80s infront of me who looked like they were about to pass out, waiting on the group infront of them buying a cartload of items.

After 10 minutes of waiting in line the older woman tried several times to get someone's attention. When the return line called for backup a lady with an iPad (probably a supervisor) came, fixed the problem but then was oblivious to the growing line we were in, she started chatting it up. Then, the manager, maybe even district manager, came up front and he too joined in the group chatting.

Granted they opened a 2nd lane 4 aisles down but it was underneath the "Return" signage so neither the couple infront of me nor I went bc we thought it was returns only. Sadly, it wasn't and we watched people who hadn't been waiting in our line walk up check out and leave while we were Still waiting.

Finally, a girl in her 20s opened a register on the far left by the fall decor and the couple infront of me and I went.

I got to the checkout the clerk asked how I was and I said okay, minus waiting 15 minutes to check out. (I said this in an even tone voice not angrily). I asked, " In the future, do you think it would be okay to ask a manager to open another lane. "

I explained why I said this and she said, "Well you can ask but depending on when it is they may not have people to put on the register. "

I have worked customer service for years followed by project management work and her answer was irritating. She could've just left it at "Yes, and I am sorry you had to wait so long. "

To try and turn the other cheek I said, "I realize it isn't your fault but the older people infront of me had been waiting even longer than I had and they looked in a lot of pain having to stand so long. "

She replies, "Well, the wait gets Even Longer during Christmas time. " (Which again to most people would be a Rude thing to say bc it's obvious Christmas is much worse and again she should've said "I am sorry, your previous cashier should have called for backup or something similar. "

Seriously, Hobby Lobby please please please train your cashiers to apologize for a long wait (ie. When lines are 8+people long etc) and train them what to say in general. That was mediocre customer service at best I experienced today, bordering on downright rude and know it all behavior on the clerk's part.

Also, when you have lines 5-10 people deep call for backup. It doesn't make sense when you see several managers workers chatting it up at the front when backup cashiers are needed! And there were atleast 15 people working the floor area, too.

Y'all lost business today. I saw at least 4 people walk up, see how long the line was and they dropped their stuff and left. Those were LOST Revenue.

From now on I will think about ordering from Amazon or going to the Pearland Parkway Location where they do call for backup and I've seen the supervisor ring up customers, too when its extra busy.

I am sorry this is so long, but by the time I checked out around 2: 45 the managers were no longer at the front to tell so I am posting this here in hopes someone reads this.

Took my daughter there to purchase yard. She's teaching herself to crochet. Great prices

Usually they are always very friendly and if you can't find something they explain that you can order it and when it arrives,

Super nice service. I enjoy this location as there is good parking and they are always stocked.

This is my spot for any crazy idea that comes to my mind. They have everything I want or need.

The prices are higher at this hobby lobby than other locations costumer service has a lot room for improvement a small store

Exelent prices I found there something I was looking for that I couldn't find anywhere and at half price

Absolutely love this location! Get a warm welcome when you arrive and a lovely take care/goodbye when leaving. Always find what I need and end up leaving with what I didn't know I needed!

I really like THIS location. The employees that helped me at THIS location were VERY kind and helpful. They didn't act like I was intruding on their tasks and even smiled while they were approached. (Unlike another Hobby Lobby closer to me) On this visit, I had my granddaughter with me and the employees were perfect examples of how you treat others. Thank you for a memorable experience and I will travel the extra ten miles to get impeccable service.

I was sent to Hobby Lobby for my wife, and I'm not kidding. I've bought a bunch of stuff from there. From my shadow box, because I'm a veteran to ship models Christmas decorations frames, they have a lot of nice things. I still shop there till this day.

Nice store and good people. Did not have what I was looking for but didn't mean it was a bad store.

James in the Frames Department was extremely helpful with me and my Soror when we wanted to get information to frame a lifetime achievement award for her father. I highly recommend going to this location and asking for James! This was our final result with his suggestion! Her father was very pleased with the results!

Love hobby lobby but it’s 7: 50 and already closed? Why even say you’re open till 8? Just needed one thing. In and out.

Lots of home goodies. Went here for some flowers, they have a huge selection but not the length I was hoping for. I did find some I loved and they look great, also ended up buying other things I wasn't planning on

My mom and I go to Hobby lobby often. This particular day we went to the Pasadena hobby lobby first and then went to the Pearland hobby lobby second. The store is wonderful with a great selection. However, when I went to the bathroom, there was poop on the hand railing. I still write the store at five because I would like to think this is a one instance kind of deal. But the bathroom was a mess.

It is always a great store to peruse and to buy! I am such a artsy-crafty person. They have all the crafts things I need and more! One thing though-sometimes the checkout lines to the cashiers can be long.

Great selections of a variety of artsy items. Perfect for those who are into scrapbooking, drawing, coloring, painting, building stuff. Snacks by the counter. They also carried puzzles, toys (dinosaurs, science kits, cars, etc), stuffed animals, arts and crafts tools, plus home decors! Usually, they get have some home decors that are on clearance and they also have fabric for those who are into sewing. Place is always clean and organized. Staff are friendly. Only downfall about this place are the prices! It's pretty expensive. Come prepared to spend almost a chunk of your wallet. It's impossible to walk out of there without at least buying something. For all of my stem majors who has to take AP, this place sells a laminated study guide with three punctured holes of it for about 7 bucks! I just had to snag one, lol!

It’s Hobby Lobby. This one is always clean and easy to find things. Got fast service in the fabric department and any time the lines get long they seem to open up another register.