Holiday Inn Express & Suites Bryan - College Station, an IHG Hotel

Alyssa, front desk staff is extremely rude! Wouldn’t greet and stared down customers like she’s going to jump them when they fist walked in. She won’t check you in even two minutes early before the check in time and make you wait even though there’s no customer in the lobby or parking lot, it’s totally empty!

What a terrible service!

I’d never recommended anyone to stay here and never come back again!

I hope management take this matter seriously and remove her from your team!

Clean, friendly staff, and decent gym. Some minor things like mediocre breakfast, but for price 5 stars

The web page of holiday Inn has a loop with Android phone and every time you select the travel dates it change it to the actual date. So my dates were wrong. I arrived 30 min prior the end of the wrong date and the hotel took advantage of it and instead of letting me know, they skip all procedures and gave me a room. I went to a tournament and when I returned at night the room was taken by other guests. When I went to the front desk. They made me pay for 2 extra rooms as at that moment they did have more rooms. If they were honest in the first approach I wouldn't have to pay for 2 rooms. The lady that was in the night shift told me to fight for my money as there were many wrong procedures during my first check in. Some of my kids belongings get lost (we didn't notice until we arrive home because they thought they were at home). I have been reaching customer service for 2 week. The hotel manager has been lying saying she has contacted me. They only contacted me when I gave a bad review at Google saying that nothing was lost as if she know that I am missing. They never fill the lost and found so they don't have a clue of what was in the room. I have been asking for answers and she denied to answer. The only way she answers is with bad reviews. I am sorry I have to do this but is the truth and she has no way to profit different.

Check in process was nice and easy. The hotel room is clean and spacious. More than enough parking spots. We picked this hotel for convenience for a tournament. However, this hotel will be my number one pick for the next couple of years to visit my aggie daughter.

This hotel is very clean and tidy. They have a large gym on site with fantastic workout equipment. Also, there is a swimming pool and was open in Jan. Loved it. Hope I can bring my family to enjoy it as well. Thanks for keeping it and taking care of the place!

Not bad, but it was definitely overpriced being it was a big football game going on in Bryan College station for the weekend. The dove soap dispenser in the showers were nice.also there’s a Keruig coffee maker in the run along with a small fridge and nice size led tv on the wall. The room had somewhat of a funny smell so we went bought candles. If you’re traveling for the football game it’s very close to the stadium not walking distance but about a 8 min driver/Uber. Also there’s plenty safe parking and the hotel has nice small pool outside. Front desk staff was very friendly

Asked if it was possibly to check in early. The lady behind the counter didn’t even make an attempt to look to see if there were and rooms available. Canceled my reservation and went somewhere else

Great experience, no complaints. I imagine the location rating is subjective, but it is dependent on what you are in town to do. It's perfect for my needs. They have a nice and friendly staff from what I experienced.

The bathtub is super slippery. Other than that, everything s clean and modern. Breakfast is good. Thermostat on the wall is easily adjusted. I would stay here again.

If you have a service animal and you stay here beware of an extra $250 charge for your stay. We called prior to our stay and was assured service animals were accepted. After the stay they demanded proof of registration and date of when service animal was registered which is so totally wrong. Never before have had this problem at any other establishment.

The walk-in showers were nice and the human size shampoo and conditioner were so convenient for someone with long hair and no packing skills.pfft
Morning bfast was surprising. Who ever makes the gravy for the biscuits and gravy needs a raise. That was on par with any restaurant. Great staff with work station for business use.

We've stayed at this hotel several times. The lobby oddly smelled like moth balls this time, but the room and hallways and everything else was great! We will be back!

Originally booked the Candlewood next door but after dealing with the lady behind the counter and her horrible attitude and lack of customer service, walked right out and came to the Holiday. MUCH better! Excellent service here!

Holiday Inn Express Bryan is one of the best hotels in the B/CS area. It's near a large park for sports or just to walk. And not too far from the Tamu campus either. The staff is always friendly and always seem willing to help me when I for anything. The breakfast is also great! It's a buffet style breakfast. The biscuits and gravy are very amazing! Thank you for the great service y'all! Gig Em!

Stopped here for an overnight on a long road trip. Front desk staff were extremely polite and friendly. Very quiet area away from town but convenient to multiple dining options. I would definitely stay again.