Holiday Inn Express & Suites Port Arthur Central-Mall Area, an IHG Hotel

Thanksgiving November 24 2023. Enjoyed Thanksgiving night. All very good.

2022. Watched the second half of the Dallas-New York football game, approximately 5 to 8 PM.
Registration person noted I had the television with low volume with captions. She didn't mind it being louder. I normally keep it quiet for being the lobby area.

Minor problem.
Blame the thunder storm.
Know not to blame delivery person or nearby stores being closed.

No dinner type items.
Past knew hot pockets.
No breakfast cinnamon buns or pancakes.

Great service here definitely will be back.
Rooms were nice, clean, and etc!
Breakfast was good! Check in service was good thank you

BED BUGS! Horrible experience! And for this, I only got $19 off my rate! They promised someone would contact me, but they never did. Needless to say, I would never stay there again.

IF YOU WANT TO GET RIPPED OFF YOUR IHG REWARDS THEN STAY HERE

This location always make check-in and check-out such a struggle.
My company books my rooms all the time and put it under my company's name and I ask the front desk to connect my reward account to my stay and switch it to my name, bam, it takes 5 seconds, but alas, at this location they pretend they can't, they will come up with as many as unreasonable excuses, to a level that you can't hide your laugh at their reasoning.
Upon check-out I asked for a receipt, again it takes one click and 2 seconds, but at the branch n, you will receive it the next day via email, and guess what, they didn't send out the email so I had to call and waste my working time chasing after them.
However, my company had a call with their branch manager, who was very unhelpful and we decided to take our business away from their branch.

Rooms are a nice size and very clean. Slept good and had a great breakfast. Great location near plenty of restaurants and stores

1 of the Receptionist talkes to you like they are security guard like you owe them a favor.

Came to town for a funeral. Ended up dealing with the same lady at the desk most of the time. Unhelpful and rude. Laughed and it seemed funny to her that I was upset and tired due to travel and the funeral.

A few main issues. After returning on Friday after being out all day I do what I normally do and never have an issue. I stopped to get towels and toilet paper to save both them and me a trip. I do it all the time at every chain. Mind you while dealing with this a kids baseball thing arrived and the parents didn't seem to care at all what the kids did.

I found out I had to go back to my room, gather all my dirty towels, bring them back down to desk to get new towels to then bring up. They didn't need the empty toilet paper rolls to prove I needed tp thank goodness.

Then I have to wait in lobby with all the dirty towels while the baseball squad checks in. Then I'm handed a bag, I have to get the towels I there. No one counts them. I get a new stack.

I bring this up. It's now almost 10 pm. I have been up since 6 am. Now kids are running up and down the hall. Laughing, yelling, running walls and doors. My room phone doesn't work! Called desk on cell they said they would call a manager.

Next morning manager and owner were there. Got some nonsense about stolen towels and covid protocols. If I was going to steal towels making me bring down dirty ones to give me fresh ones that could be stolen doesn't add up. Also what covid policy? No one wore masks, breakfast was served. No 6ft rule. I'm not complaining just pointing out that it means nothing if no other policies are enforced. This us the only hotel chain I have seen this at.

Avoid

Has great customer service and clean rooms. The best is the breakfast in the morning the pancakes are made fresh!

Always stay here when in PA
03/2023.back to cleaning rooms every day. Guess we're finally putting COVID behind us
Great job!

I booked this room through hotel. Com & what they fail to tell you is it a completely non smoking hotel, which is great for those who don't smoke, not so much for those that do. On top of that they will not refund your money matter the fact they misrepresented the hotel by not telling people about the hotel. It's great for nonsmokers.

This Holiday Inn needs to teach other Holiday Inns how to hotel. This is a great location and I stay at a lot of Holiday Inns across Texas. Best room design for efficient use of space!

Killed sever roaches since my stay there. They like to come out when use if the microwave.

It's the staff that makes this particular Holiday Inn exquisite. They remember our team from previous stays are more than willing to help us to the best of their ability. Cheers to you all.

I was impressed with the way the receptionist, Joanna, managed to help to resolve Expedia' issue with my reservation. It was a rare moment when I felt that a service provider sincerely takes customer' side and aggressively pursues the resolution in my best interest. Exemplary service! I hope the business takes a note and makes sure people like Joanna are well taken care of because customers need them! Thank you Joanna!

My grandparents booked a stay here and came from Florida! Very clean, very friendly, the food was really good! The staff was very kind and helpful! The bedroom was clean and nice! Grandfather loved the biscuits and gravy, and they tasted all the food! Absolutely recommend 10/10!

Our room was ready when we arrived. It was clean and cool in summer. The bed was comfortable. We did not hear the other people in the rooms around us. The dispensers in the shower were full, there were plenty of towels. The shower was a step in and had plenty of room. The breakfast was sufficient. It was the normal Holiday Inn fare, but they did have French toast. We were not far from Sea Rim State Park. We had a great time.