Home Medical Equipment by Kerring Group, Austin TX

I injured my knee a day before my Austin trip. I was able to look up & reserve a wheelchair for the week. The staff was very friendly, professional, and ensured my needs were met before I left w/the wheelchair. I am very thankful that I was able to still enjoy my trip thanks to Home Medical Equipment by Kerring Group.

Sarah and the whole staff were so helpful and able to accommodate us quickly! Would def use them again!

Connor from Kerring Group came over to replace parts to my Lift Chair and he did an amazing job. He surely earned his pay having to deal with all the technical wires he had to undo and hook up again to the new device. He was patient, very thorough and professional. I highly recommend this company. Also, James in sales was terrific. He treated me right and went above and beyond the call of duty. I so appreciated that he worked with me and was always helpful and professional. I would rate Kerring Group with a 20 star if it were possible. Thanks to both of you for excellent customer service.
Phyllis
Manor, TX

My mother has struggled for 5+ years to get a motorized power wheelchair. No DME business is central Texas was willing to help us. Kerring Group went above and beyond, not stopping or giving up until we were finally approved by Medicare. If you have had no success, please reach out to Kerring Group, they will not let you down. Even though I live 1 hr from their office, the phone calls and representatives went the extra mile to make it happen. Thankyou for giving my mother back a better quality of life with the freedom to get out more. Now we can travel again

Tldr: wasted 8 months of my life and the only thing I have to show for it is worsening health and more damage to my body.

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My case worker ignored me for months by sending all my emails to her spam filter. My ATP told me they were going to get the order in by the end of 2022 (which is what I needed because I had met my out of pocket). Didn't hear squat for 6 months. Finally got in touch with the owners: Kelly and Nick. Kelly said she'd be in touch and still hasn't been, weeks later.

Nick did get in touch, aaaand blamed a chronically ill employee for dropping the ball. "If during the last couple months you would have called our main line and complained, we would have realized that you were still in need of our assistance. " If I had called? No, if THEY had checked on their customer, they would have realized. And I never stopped needing help: my DNA didn't rewrite itself to magically fix my incurable genetic condition. "We do have systems in place to prevent clients from being missed. " Well, apparently these are woefully inadequate.

"As a courtesy, we can offer you a loaner wheelchair to use at no cost to you or your insurance while you wait for us to finish the process. " Nice thought, but ultimately they were unable to provide what I needed, supposedly due to "low reimbursement. " I could have spent that time working with a vendor who was willing to provide what I needed.

Amazing staff and great prices on mobility scooters. We've purchased 2 from them via James. He's amazing! Highly recommend, I'd give 10 stars if I could.

We hit a home run when we walked into Home Medical Equipment! My friend was in desperate need of a power lift chair asap. We walked in and James made us feel right at home. My friend tried out several chairs before finding just the right one as well as the perfect color. James spent over an hour with us, answering all our questions. Long story short, my friend will have his chair within 24 hours of purchase. His spirits lifted immediately knowing that he will be able to get out of a chair much easier and, he will be totally comfortable when watching tv or napping.