Hotel Revel, Fort Worth TX

TV didn't work and you can't adjust the heater/ac. There aren't any employees working here so I was told there's basically nothing that could be done to fix the problems I was having. Definitely wouldn't recommend this place.

Room was 234.81 and 150.00 deposit. Refuses to give deposit back.
Customer service sucks
Update, still never received deposit

When we first came in we didn’t know what to do, we called the number and got with a guy named victor, he’s a chef at his restaurant in here. We asked him a few questions and he helped us get into our room. He didn’t have to do any of that but he went out of his way to make sure we made it into our hotel safe! Thank you victor this place is really nice!

Can’t say enough about my wife and I’s stay here. The reviews were def sketch but Misty and the crew were actually super accommodating and cool. She ensured I had everything I needed for my room ahead of time. The room was a lot bigger and nicer than people complained about. Yea one tv hung a little low but other than that it was nice. Little bar down stairs is cool. It’s in a gentrified area so if ya know ya know! Next door to a huge cvs was convenient. BBQ and more right next door also. Definitely will be staying here again! Booking again now!

I’m extremely upset on how I go to end the day and relax and I can’t get the tv to work. There’s no one to help rectify this problem. I’m out and never coming back.

We should have listened to the reviews that were posted, however we figured that the hotel had fixed the problems. Unfortunately, they had not! Shower head still broken, TV mount was broken and TV pointed towards floor, and the shower soaps were empty! If they would only take a few minutes to do some maintenance. The room is a very nice room, but don't fall victim to the claim of a view! Checking in is not the easiest either!

AC went out at about 12pm. It’s 5: 30pm, it’s cooler outside than it is inside the room. Currently 80 degrees inside the room. Shower head is broken, doesn’t stay in place. The elevator had a broken handle and was dirty. When I arrived for check in, the elevator was full of smelly dirty trash bags. I avoided getting an Airbnb because I wanted a really nice place to stay at, and ended up being worst. Airbnbs are cheaper and nicer than this place. Gentleman that I spoke to, had no answers about the ETA for AC. He didn’t bother asking anyone, he just said they’ve been working on it. Asked for a room that isn’t affected by the AC being out, and apparently all the other rooms are booked. Before I booked, I also called ahead and asked if hot water is available, kind lady told me there was a coffee maker on the 4th floor where I could get coffee and hot water. Water comes out extremely dirty and disgusting. No utensils, no paper towels, no sort of complimentary amenities. Very disappointed with this hotel. Don’t recommend to anyone.

This hotel, while offering a promising aesthetic and comfortable bed, did not provide the advertised amenities, including basic safety standards.

Specifically:
• The entrance and elevator vestibule doors were never locked.
• There was no dedicated reserved parking, as advertised, and the lot was consistently full.
• There was construction debris blocking areas of the stairwell.
• There was no chair provided in our room. We found one in the stairwell to use. (See above)
• The thermostat in our room had a “restricted” setting and was not adjustable.
• On the first night of our stay the tv remote was missing a battery. We were able to locate one in the drawer of the common area.
• The sound machine had neither a cord or battery, rendering it useless.
• While there were hangers for robes, no other hangers were provided. Similarly the bathroom setup is so sparse there is virtually no place to hang a washcloth or set a razor in the shower.

I tried sending this review first to the email address on the hotel website but it was returned “undeliverable. ”

Visited Fort Worth for a concert and stayed at Hotel Revel. Rooms were clean, spacious, modern and the staff was very friendly. Food and beverages at the restaurant were great too. Will be back!

Ostentatious is the best word to describe this place. It is hiding behind a "luxury" moniker, but what is left behind the minimalist concept is perfunctory. The body wash was empty. There are no wash clothes to take a shower. Instead, you get cheap and useless paper towels. Luxury.

There are 3 pieces of decorations, no microwave, no coffee pot, no easily accessible outlets to charge devices, no alarm clock, no door on the shower, no staff at the entrance to greet you, no wash clothes, no ply toilet paper, no insulation from the hallway, no pillows or blankets for the fold out bed, and no doors on any cabinets making them look like a mess with wires and plumbing exposed; what is left is the obvious sign that "minimalism" is just a scam to con people out of money and be as cheap as possible.

There are 2 positive things about this hotel. The room size and the distance to the hospital. However, the room size really doesn't make it a positive on its own considering how little effort was put into designing it and how empty it is making the quietest noise a loud echo. Even worse, the walls are paper thin and there is a $250 fine for excessive noise, which should be good, but the lack of insulation makes even whispering feel uncomfortable.

1 out of 5 stars.hopefully there is another close-by option that actually cares about guests

Nice spacious rooms each with a cool design. Pretty views out the large windows. Very good restaurant-bar in the hotel. Nice location.

Concept of hotel is not well advertised, just wanted a cool suite out of the norm for my trip back to dfw, entry is staffless and keyless, upon any difficulty you will not be assisted but you will be charged regardless, i didn’t even get to stay in the hotel i booked but they had no problem taking my money and management has had no problem not returning my numerous calls. Sad to be scammed, not sure how they’ve managed to maintain accreditation with how many other bad experiences ive seen in these reviews.don’t go here, it’ll add an hour to your night trying to do the leg work for a service you purchased and you’ll end up going to holiday inn express anyway

Super clean. Spacious room. Love the floor to ceiling windows. We got into Fort Worth pretty late and the owner himself messaged me and let me know how to get into the property. Hotel is modern and utilizes an app for access into the property and the room. The app is very easy to use. Thank you Trey and Hotel Revel for a great experience.

My experience did NOT include hearing my neighbors thru the walls or inability to personalize the room temperature as others reviewed. The view was less-than, but the property was very secure and restaurants were in walking distance. Stayed in a corner suite, very clean. Early check-in is available for a fee and there's a bar in the lobby. I will go back.

Loved staying here! Rooms are super modern and clean, bed was very comfortable and the overall vibe was excellent. I especially loved the original art. Highly recommend.

The ease-of-use of the self-service could be improved. Having to go through several emails AND an app was a bit convoluted, but then I am not the brightest bulb on the Christmas tree, so perhaps it's just me.

The room was GREAT. I enjoyed the numerous massive windows and it had more space than some apartments I have lived in. I had no issues with the bed, temperature, or similar things (I did not use the shower).

Oddly, the room has a mini-fridge but neither a microwave nor coffee maker. Considering there is no onsite restaurant/cafe, those should be included. How people can dress themselves without caffeine is one of life's great mysteries. (It's close to a coffee shop and other conveniences, but I'm pretty certain they frown upon people stumbling in wearing only their undies. I did not test my theory.)

The hotel bar is small but serviceable and the staff were friendly.

Minor things aside, I would stay there again. (But I would pack my cans of cold coffee, too.)

We didn’t actually have the chance to stay and use our room. I booked through a third party, as a gift for my daughter and her boyfriend for Saturday night 5/6/23. I received my confirmation a few minutes later that stated you must be 25 to check in. My daughter and her boyfriend are 22, so I tried calling the hotel immediately to find out what could be done, they do not have a front desk and voicemail just says “we’re closed. ” The third party understood that 25 is a very odd age for check in and would try to connect with Hotel Revel for possibly a refund or change the date so I could personally use the hotel. No refund, nothing. Definitely read all of the info on the hotel before staying, like if your digital key doesn’t work…you might not be able to get in touch with anyone to help you after a certain time. It’s my bad for not digging into the requirements for checking in, but I won’t be giving the hotel another try.

I hadn’t read other reviews until now — I’m surprised that others have had the same issues and the hotel hasn’t changed their practices. It’s a beautiful place with great vibes but there is no staff to help and they do not respond by any of the methods they suggest. I had problems accessing the room and never got help via texting or phone.