Houston Methodist Sugar Land Hospital

I used to think that this hospital was a wonderful place. On the outside, it’s clean and the attractive lobby with the pianist draws you in, thinking that they’ll take care of your loved ones here. Wrong. I was so wrong.

Dr. Kabir, do you remember yelling at me condescendingly while I begged you to save my mom’s life? You heartlessly told me that people like my mom were the problem.

What about the other ICU doctor who was visibly inpatient as I was frantically left with the duty of whether or not to intubate her? He huffed and puffed as he literally gave me MINUTES to decide whether or not I wanted to intubate her. “If you do, she will most likely not make it. If you don’t, she will suffer cardiac arrest, then still not making it. ” Disgusting how he made it seem like I was deciding between detergent brands. This is my mom’s life. Have some patience. Have some empathy for a human being!

Or, what about the nurse who yelled at my mom for being on FaceTime with her family? As we were only able to communicate with her through video call at the time of peak covid. Or what about the nurse who rushed my dad out of the room on the step down unit and sent him home as my mom’s oxygen was dropping? She left a broken man there in shambles, lost, with no family education.

I’m sure many healthcare workers at this hospital are exceptional. But these who I’ve experienced, made losing my mother so much worse. I will forever be traumatized by this.

I can’t say much other than we have been sitting in the ER since 10: 30pm it’s 3 am we still haven’t been taken back besides getting vitals. I’m assuming that having an Sickle Cell crisis with severe pain and dizziness isn’t important. I don’t plan to return here ever again.

Brought my 5 year old in to the er because he drank some paint thinner the person who checked us in Brianna S was very rude and laughed at us when we told her I will never take any of my family members to this hospital again I left and took him to other hospital if I could give 0 stars I would have

Not sure what the ER doctors are doing during night shift. My wife was pregnant and had covid, it does seem to be a priority. Waiting time took for ever, they lost her first urine sample than it took a while for the second sample result to come out.

Hope the maternity pavilion is different

Everybody has been great every time we are here very nice and pretty quick as well! Thanks for all y’all’s hard work!

As I write this review while sitting in ER triage, I am in complete devastation of the service given by the ER check-in desk. I walked into this empty ER with chest pain, shortness of breath, and nausea. I stopped at the Check-In Desk as I was greeted by Oteria Neblett with a “give me a minute, I’m busy, ” so I sat in the closest chair. I waited an additional five minutes before I was addressed by the clerk Oteria Neblett. Due to dizziness and nausea, I was unable to walk 4 ft to her desk and Oteria Neblett attitude continued to get worse. Marissa, the nurse obtaining vitals, was rude as well. Marissa was very sarcastic, unpleasant, and showed no empathy for the sick. Marissa took my blood pressure of 181/102 and screamed out loud to my sister I had perfect vital signs as she shoved me in a triage room. Marissa did that out of low tolerance for patients and their concerned family members. Both Marissa and Oteria Neblett should not be working in healthcare if patient care is not their focus. These two individuals lack professionalism, quality care, sense of urgency, understanding, concern, and respect for others.

As a healthcare professional myself, I expect the entire nursing staff to treat all patients with top priority and compassion. Patients have a choice where to receive care. I could have chosen Memorial Hermann or St. Luke’s but I decided Houston Methodist based on previous customer service experiences. This visit was totally different. I felt as if I was bothering Oteria Neblett when attempting to check-in although I was the only patient in ER. Marissa made my sister feel she was unable to ask questions about my healthcare without receiving a negative response including sarcastic remarks.
These two people are the first contact patients make when entering a scary and intimidating environment. As employees, all personal usage of cellphones, books, side conversations should be put away and ceased immediately for proper acknowledgement, communication, safety, and treatment for any and all patients.

Amazing surgical team! Made my surgery easy, talked me through everything because it was my first surgery, and in general made me feel better before and after. I couldn't have asked for more, honestly. Great service and nurses

Can't get ahold of anyone. Staff to Dr Hope's office won't return calls, help with fmla as I was told they would. Have been lied to by Amia McKinney the office manager. Love Dr Hope but I will not return due to her staffing issues.

ER is awesome. The hospital, after being admitted, is a disaster. OMG, when I say the worst hospital ever, I am not kidding; my husband has hearing loss no one would help.
We need to talk to the business center, and my husband can't hear on the hospital room phone. My hearing aids will make a noise when I speak to them. We asked for them to email could get an email for them. No one can find it. Please can you see on the hospital websites if you could find an email for them? I can find it. Even ordering his food has been challenging because of the phone issue. He has had a hard time because everyone wears a mask. There are no adcomidatins for people with hearing loss. They will not even write things down. I try to help when wearing my hearing aids, but people sound muffled, and they get irritated having to repeat. I don't understand why they could not write things down. One nurse slammed the door. My husband and I take it with a humble heart but would like to communicate with business offices. The doctor said he would be discharged, and the nurse didn’t want to let him leave. It’s crazy.

On top of that, they were given medication he doesn’t take, like insulin and blood thinner. The staff was awful. I come from a long line of nurses and doctors, and when I tell you they want to make you worse. Please go somewhere else; one of the nurses said she would give the wrong medication even if you don’t like it. It’s in the wrong place. They rather threaten you than hear what you have to say.

I know the hospital will probably come on and say thank you for telling us. I doubt they actually try to communicate and improve. There is no Care here with the way they give health care I have a feeling they well take this one down. To help their numbers up not because they change anything or make it better.

From the moment I walked into the ER, I was greeted and seen right away. The entire staff that attended me was awesome! ICU was amazing! The nurses in the main building were awesome as well! They did everything in a timely matter and very professional. I have not one complaint whatsoever. This hospital will be my go to for any of my medical needs. Thank yall for nursing me back to health

I was there today and when I tell that Nurse Practitioner Lisa whom was extremely rude. She was awfully ride when she walked in she was more concerned about a illness that I already had instead of situation that was going on. She didn't know nothing about the symptoms that I had going on she had to go and question the doctor and after coming back in My last resorts came in she explained to me that what was in my last report from another emergency room if she wasn't concerned about she's on the percent about what was going on with me today well time went on I got ready to leave the hospital and I told her that I was allergic to Tylenol and she said well you take this other medication so I really find it hard to believe that you are allergic to Tylenol and she still wrote me a prescription for Tylenol

Great experiences with both of my deliveries, one at the beginning of 2021 and the second delivery the end of 2022. Staff was great from the beginning starting at the main lobby in the first floor when registering myself. Nurses were awesome on helping me with both of my deliveries, I had the same night shift nurse for both of my deliveries and they help you out so much and also give you a lot of information.
The billing department helps out in setting payment plans at no interest and very low payment plans. The hospital is very big, always clean and very nice.

This place is horrible. The staff hardly speaks English. They can not understand nothing you ask. And I certainly don’t Understand them. They also will send you home without the proper help you need. They simply do not do their job. Please hire People that speak English Fluently. It saves everyone a Headache.

Went in yesterday was told my wound would be redressed and the doctor moved us to a waiting room where we waited for 20 minutes only for nobody to come. Then a nurse came and we explained we’ve been waiting and she said she’d find somebody, which she never did. The portal is completely useless as it says there are so contacts or doctors assigned to me. I’ve called during office hours and the prompts have been completely useless and I haven’t been able to speak with any real person to do something as simple as speak about my prescription. Really ridiculous as this is supposed to be urgent healthcare and they are charging you an arm and a leg only to completely ignore your needs.

This is the best ER in Houston area i've been to. Even tho I've been frequent, they never discriminate against me for not having insurance. Friendly staff, and tho I sometimes have to ask multiple people to get messages to a nurse or doctor, i've been to places who totally neglect patience, not here. Thanks a Million for constantly being the best!

This hospital has some serious billing malpractices. My wife had an ultrasound. The co-pay was predetermined and we paid before the procedure. After two weeks they sent us additional copays saying the insurance did not pay. I called the insurance they said the hospital is providing misleading information. The insurance did pay the amount they billed. The Hospital inflated the total bill after the procedure was performed which is a serious malpractice. I am looking into proper channels to submit a complaint for investigation.