Houston Retina Associates

Dr Pham and her staff went above and beyond for my handicapped nephew on Monday. Their concern and patience for him was outstanding. Often Medicaid patients are not treated with the respect she showed. Thank you Dr Pham.

OMG, A long wait time before you see a doctor. I have been waiting for almost 35 min and still have 3 people ahead of me.
Seriously, do you respect patients time.

Fantastic doctor
Although the wait time occasionally can be kind of long, she is so worth it!

The wait is awful, almost 2 hours and still waiting to see the doctor. They need to improve wait time!

I need to thank Dr. Jie Gao he is excellent. I had cataract surgery on my left eye and more problems after. I had it with another clinic. I went to several doctors because after a year I was seeing floaters and flashes from the eye that limited my vision. Finally, I went to see Houston Retina Assoc.and Dr. Gao told me during the first appointment that he knows what the problem was. Great, he did a surgery called Vitrectomy and the problem was resolved. Thank you so much I give you lots of stars for what you did for me. You will have my positive recommendations!

My bad experience started before even arriving because I wasn’t even provided the correct address, I was sent to THE WRONG HOSPITAL! Then after calling and waiting on hold I get a different address at which point, I think I’m late, arrive at the new location NOW I WASNT GIVEN SUIT NUMBER after searching I find the office scrambling to arrive on time just to learn I was scheduled at lunch time! What? !? How? My original appointment was at 2: 30pm I was called and asked to come in early, at 1: 10 BUT THATS LUNCH TIME, why? ! Of course I call and ask what I’m the world is going on to to be given a terrible attitude. This is a ridiculous business. STAY AWAY.

Saved my husband’s eyesight. Beyond me how anyone could rate Dr. Pham any lower. Excellent Doctor

My mom has retinal vein occlusion so she needs injections in her right eye every 6 weeks. She had been going to Dr. Sapa Pham in 2020 and half of 2021 for these injections. The doctor wasn't very skilled in giving injections. My mom often complaint to me that her injections were painful and sometimes there were bleedings too. In 2021 my mom bought a new insurance plan with 0$ deductible and much lower copay and coinsurance. However, I noticed that her bills from Dr. Pham were still the same as the bills we got in 2020, so I checked the EOBs and realized that my mom had been overcharged about 80$ every visit to Dr. Pham's office since the beginning of 2021. I called the insurance company to double check if there were any mistakes in the EOBs, and they confirmed that there was no mistake at all and all we needed to pay was 10$ copay each visit. I called the doctor's office and they said they'd call me back but never did. So I went with my mom at the her next appointment to ask about this and to our surprise there was a notice at the front desk saying my mom's insurance (Ambetter) was no longer accepted starting next month. This appointment was near the end of the month and was made about 6 weeks ago and yet there was no phone call or text message or any thing at all from the doctor's office to notify her patient about this abrupt change. It was mid year so we couldn't get a new plan that the doctor accepts and had to find a new doctor for my mom so she could get the injections as scheduled or her eye's condition would get worse. If this doctor's office is not a scam, I don't know what is.

Jayleen the girl that answers the phone needs to learn how to allow people to finish their sentence before she rudely interrupts! Please get someone else to answer and represent your company HRA