H&R Block, Victoria TX

Always friendly and efficient. They take extra time to make sure everything is complete, accurate l, and we get our maximum refund

So general question about filing for multiple years. I need help buy also wanted approximate cost.response.was " well we are kinda busy here " nevermind

Typically have my MIL do my taxes but she was super busy this year. I had filed my taxes with H and R block a few times years ago. I thought ok I’ll go up to have them do it u know it’s free why not. However as I go I said I need help with my taxes. Front desk never said anything about it costing. Wait and go in back with a gentleman who was great but again failed to tell me upfront that there was a cost. Granted I should have asked but as a repeat customer who never paid before I didn’t think of it. As we get to the end he tells me this or your return and that will be $275… I said ummm for what he said for us filing ur taxes. I said what I didn’t know y’all charged last time I came in it was free. He proceeds to tell me yea I messed up I should have told u in the beginning. I said yea I should have I’m not paying $275 for u to do my taxes that took u 10 min max. He then says ok but u still have to pay $50 for consultation … jaw drop what ur kidding. Wtv I walk up to front and see a sign… upfront no surprise pricing guarantee… I said ok I see u have this sign but y’all both failed to be upfront I’m not paying. She says yes u have to pay consultation fee I said no ur sign says upfront guarantee.another lady rudely runs out of the office you should have scanned our QR code to look at pricing I said yea I should have asked but u also have a sign that’s says upfront pricing guarantee and ur staff failed to be upfront and admitted to failing to do so I’m not paying… haha she tells me we are up front by providing u this QR code.what a joke I just said wtv lady way to scam people. Place and manager are a joke and she’s was incredibly rude!

The staff was excellent so nice I appreciate them very much thank you see you again next year

I will recommend anyone to H & R Block every since I've been there they've been good and I like the service

They tell you a price over the phone then after your taxes are filed they triple the price with no clarification. Be very very careful. Will not be back.

Y'all are the best have been going to y'all for over 7 years wouldn't want anyone else doing my taxes

Not worth it. Go to Jackson Hewitt, where they don't hit your credit for a tax refund loan.

It was an excellent visit they are always nice there and try to get you back as much as they can.

My tax professional Jenny was very nice and she explained everything very well. We would definitely recommend her to any of our friends or family.

Returning customer, always pleased. Tax preparer was very helpful and fast. Made evrthing very clear and easy to understand. Also she was very nice.

She pretty much treated us like children instead of adults. I felt so belittled an was very unhappy when i left there. I'm not her child, nor have i been a child in a very long time. She just made me so uncomfortable, I didn't even want to complete the process with her.so unprofessional.

Jenny has been doing my taxes for several years. She works hard and is considerate of my individual needs.