Hulen Nails Salon & Spa, Fort Worth TX

The customer service has really went down over the years. I used to love coming here, but I won’t be back. Hopefully it gets better.

The worst and baaaaaaaaaad nail salon Please Do not go in this salon they're mean and thife my nails was soooooo ugly and she hurt my fingers and I ask for full face wax she burn my face and she didn't even wax all my face they're bad and rude

My nail tech was very rude and they have a bunch of nails with no polish and she was mad because I wanted the color I saw displayed she kept talking smart plus my pedicure still had my feet rough I wouldn’t recommend I walked out and went somewhere better

This has been my nail shop of choice for the last 5 years. Katie and Tai are the best at what they do!

Here right now worse nail experience ever. Told them repeatedly that the pointer finger nail was falling off and the lady ignored me till half way through. She completely ignored what I asked and her work station was filthy. Never coming again!

Horrible customer service. Probably one of the worst nail experiences I’ve had. Everything is falling apart, they are not clean and sanitized she literally oiled my feet with wax still on it and left my feet on wet towels with all types of things on it then tried to put my bare feet on the physical chair. I was so upset by it didn’t complete my service. Please save your time and money. Do NOT come here. I will be calling OSHA.

My friend asked for gel on her nails and a regular pedicure at 3: 57p. The nail tech told her to “shut up” after she asked about her pinky nail being bruised, while she was in the process of drilling. Then, she purposely ignored her when she was asking about the color and finally told her, “shut up, I hear”. She finished her nails and said, “thank you”. It was 5: 33p, but, we reminded her we asked for a pedicure. She said “no, we close at 5”. Mind you we were here before 5 and got the say so for a mani pedi by the salon owner. So, then she had words with the owner and finally sat my friend down. She asked what color she wanted? And my friend said it’s on the desk. The nail tech asked my friend, “then why didn’t you bring it? ”. Then the owner asked my friend, “why don’t you get gel? It’s faster”. My friend said no because she asked for polish. My friends pedicure was rushed. There is no customer service here. If I could give zero stars I would.

Horrible wanted to give local business a try 80 out horrible nails crooked over soaked nails in acetone no hand moisture after never will I go back

Horrible experience! My dip powder nails look awful. Lumpy and the simple square file was horrible! My nail tech was very rude. I asked was she finished filing because it looked a mess. She said yes. So I asked her to fix and she had major attitude. Also did not fix it. Just filed it a little. My toes look a mess she brushed her hand up against them and would not fix them. I payed for a $50 for the pedicure and the nail tech did not get all of them dead skin and my 5 year old could have done the paint job lol…When I walked in, I asked for mani and pedi and eyebrow wax. She just refused to do my eyebrow wax. No idea why. There was nobody in the shop and they were open for another hour. Will never go here again! Waste of money and time.

The nail tech that I was with was EXTREMELY rude to me and lacked a tremendous amount of customer service skills. I asked if she could go back and fix my pinky nail, and her remarks were, “Shut up, I can hear you. ” I informed her prior to closing time that I was here for a manicure and a pedicure. However, I was told that it was “closing time. ” I spoke with the manager and was given the okay to proceed with the pedicure. As I was headed towards the pedicure bowl, she asked what color I wanted on my toes; I simply told her “The nail polish is on table. ” Her response was, “Then why didn’t you get it? ” They’re very negligent and disrespectful towards their customers. I'd highly recommend you all to go elsewhere.

Terrible tried to make me use old plastic for my pedicure with dirty feet particles that’s someone had recently used before me.

Worst manicure I have ever had, nails are thick, crooked, didn’t even cover the whole nail. Cut my skin with the file machine.

They rushed on my nails and feet. I had a nail that was slanted and the nail tech didn’t know how to apply the chrome polish. I told her my nail was slanted and she just filed it like that would fix my slanted nail. Another nail isn’t filed down when I rub it I can feel it’s lumpy. The lady who did my feet didn’t even get the dead skin off my heels and gave a sorry 1 min massage. She was done with my feet in like 12 mins it was ridiculous. The only good thing from my visit was getting my eyebrows arched they look amazing. I will never come here again worst experience ever.

The nail techs are bomb! The ambiance is relaxing and the wine is good. They are good at what they do!

Worst place ever.don’t waist your money is not a cheap place.they make poor service at high price.