Hyatt Place Houston-North

Words fail me to define my experience but I am just appalled by this facility being under Hyatts umbrella. The service, the room, the pool, the breakfast; just below any expectation.

Your response is totally valid but The issue is that you charge a full price and provide half the experience. How would you like it if I give you half the price for a full experience?

Very well planned maintained neat and clean property with very good staff with very good behaviour and attitude giving prompt response and services Really Appreciate

Rooms outdated dirty sheets I don’t like the fact they blame it on your bank for holding a $50 authorization fee and every customer has the same issue it’s the hotels fault no reason why everyone with different banks has the same common issue with the same hotel.

Clean the rooms and public spaces better. The room I was in had no phone. I had to use my phone to call front desk. The room wasn’t cleaned properly. I never seen stains on towels at hotels. I’ve stayed in high end and low end and super 8 don’t even have stains on the towels. Roaches was coming from the bathroom. I asked to be switched to another room. The rooms don’t come with microwaves. I’m used to having one or I can either request to have one brought to my room but not this hotel. Plus I had to go to the breakfast area to heat up my food the floor was nasty and sticky! I lost my appetite for breakfast because if you can simply mop the floor I don’t want to eat no food from there. Plus the trash cans was over flowed in the common area. I stayed here before in March and I had no complaints. Idk what changed but it’s nasty

I did visit the property on 15th night and wasn't happy with your service. Drinking water wasn't provided.

Great to stay near the airport. A lot of restaurants in the area are closed on weekends fyi. The room was updated and super clean with the exception of the restroom which did not match at all. Rusted and chipped bathtub and old scratchy towels, but maybe they'll get to that update later. Great breakfast and the staff team was all super nice. Overall a great stay for a night.

Truly the worst experience I’ve had at any Hyatt. The staff is terrible and have no understanding of the hotel. I arrived and was given a different room than I booked. The A/C motor was broken and had to switch rooms 3 times. They painted my room while I was occupying it and left a note on the bed that said not to touch the walls. Rooms were dirty and I would have been better off sleeping in my car. Then I was told to call corporate if I wasn’t satisfied with their service

One word: roaches. Never seen this in my life. Avoid this place at all costs. Sure, they change you to a different room once you see one. But then another one comes up. Stuff from nightmares.

Second time I have stayed here. My first experience was good. Now on the second run, I’m highly disappointed. I know they are renovating but the current state the rooms are is not good. Restroom tiles are dirty. Restroom door has pieces broken off. Our room light doesn’t work. I had to request for them to change our original room and the new room was still the same condition. Came back to the hotel to find a cockroach crawling. Until the hotel condition is highly improved and newly renovated I will not be returning.

Rooms are full of bugs. I remember when this was considered to be high class now I do not know what to call it. The walls are so thin I should not be able to hear the people in 403 " doing the do! " In my room 405. I glad my daughter was asleep. Will not be coming back.

Holly fux this hotel feels like third world country. You cannot imagine how bad you will get disappointed.

If I could put a zero star I most certainly would! I am not one to leave extremely negative reviews but this experience alone will cause me to never book with Hyatt anywhere again. Front desk Rep Alyssa was extremely rude. They canceled my booking without contacting me ahead of time (even though the GM Desirah said someone contacted at 8 am- I have no missed calls for the entire day). I received a random email that they canceled my reservation although I booked back in April prior to my stay. I contacted them because I need a double bed room- they stated that they were booked up and my reservation was considered invalid since they tried to randomly charge my card before I got there. Stating this is there policy (although it is nowhere on the website nor is it in the emails I have received regarding my booking). I requested to speak with the manager and she just talked over me. I kept repeating her name to get her attention but she was too busy trying to fast talk me. That is not how you talk to customers. When I requested information to contact a higher up she said there is no one she reports to (A BOLD FACE LIE unless she owns the hotel herself). Her response when I called her out on her bluff was go on the website and find the email.
I use a hotel almost once a month for traveling and I decided to change it up and book with Hyatt never again. Two hours away from arriving to Houston and I had to call around to find a location to stay at for the weekend.
Oh, and to make matters even "better" I contacted corporate and they hung up on me twice before I could even state my case. Thankfully, I spoke with a very sweet customer service representative who took my information and confirmed that that is not a policy of theirs AND my reservation was not canceled in the system after all.

I usually don't post reviews, but I had to. This place is a dump when you pull in. The dumpster is overflowing with trash, and the grounds are overbearing and unkept. I prepaid for two nights. The first room I stayed in ac was broken on the 5th floor. There is no ventaltion up there whatsoever. It was dark and muggy, and I felt unsafe walking all the way down the hall to my room. I moved to another room. This one didn't have a microwave. That's not the issue. The issue was Jeremiah, the manager, refused to get one moved into my room. I explained to him I had a health condition and I eat very small portions throughout the day and night. As a woman, I don't want to leave my room at 3am walk down the entire hallway to the elevator to come downstairs and heat my food up. I'm requesting a microwave to be put in from another room. They had them on the 5th floor. Every time I'd go downstairs to check in, he'd say "they" hadn't gotten back to me yet. Finally, after the 3rd time, I asked who "they" were. He said maintenance and housekeeping manager. I asked this man in the earlier part of his shift. Not only did he not get back to me, but even though I asked him 3 times throughout the day, I never received a microwave. I will never stay here again just because of that alone. The rooms are CLEAN, but being the last room on the floor, I had to walk by rooms smelling of Marijuana from the hallway. I don't recommend this as a family hotel. I asked to be on the first floor at the time of check-in and was refused. I DID NOT see roaches. You could really stay at the RED ROOF INN for this type of vibe. I've traveled for work for 11 years. This is the absolute worst Hyatt I've ever stayed in. Had it not been for Jeremiah, I'd never wrote this review. I do understand most hotels that do not accommodate all rooms with microwaves have restaurants. This hotel does not even have half of the food items on the menu available for their cafe. Nor does it have a restaurant.

I have stayed in 19 Hyatt’s this year alone. This is by far the worst of all! It shouldn’t even be allowed to carry the Hyatt’s name. It’s a shame. It was dirty, the towels were horrible.

Room was cozy.complimentary breakfast hit the spot.staff was attentive, nice and professional.

O my god they don’t clean rooms before you check in. Don’t expect to stay comfortable and happy in this hotel. I will never come back here.