i Smile Family Dental, Irving TX

Staff was very courteous, and the doctor was very patient to explain my situation and recommend next steps.

I visited Dr Chaitra Erappa a week back and this is my first visit. Staff took X-rays of my teeth. Doctor did examine again and explained very well. She is very patient, answers all your questions. Recommended for deep cleaning and it's first time for me. She did not rush to finish the work, very gentle and made sure that I was doing fine while the deep cleaning was going on. Almost no pain and very comfortable experience.

I had a good experience here. The staff is friendly and professional, they follow up after the procedure to make sure everything is fine with you.

I would highly recommend Dr Chaitra.

I think most negative reviews are for another dentist who used to work here before. Dr. Erappa and staff and very courteous and have done a great job with my teeth. Very diligent, accommodating and never rushed. Would recommend.

Dr. Chaitra Erappa did my deep cleaning yesterday. I was really nervous as I heard it’s very painful but Dr. Erappa took time and kept on encouraging and calming me. It was not at all as painful as I thought. I would definitely recommend Dr. Erappa.

I first went here in the summer of 2014. After not have dental insurance for 5 years I had a molar that was in pain so I bought the cheapest insurance I could and came to this place. It turned out I needed a root canal and I was very distressed over it. I was upset that no one would hire me full time in those 5 years which had lead to this and it showed, always had problems containing my frustration. Dr. Chaitra was very patient with my loss of decorum at that moment and she did a fantastic job under the circumstances to build up what was left of the decayed molar to crown it. I felt like I was truly taken care of here

Over the next few years the built up tooth decayed and the crown had to be replaced. By then I was hired on full time salary into a great position with dental benefits so I could have my teeth taken care of. Because I lived in Addison I decided to go to a local dentist close to me for convenience and that was a mistake. The one I went to was an absolute crook. So when I began having problems with that molar again I went back to Dr. Chaitra and instead of charging me for a new crown (isn't covered if less than 5 years), as I expected, Dr. Chaitra replaced the crown for free and charged me only for the work to rebuild the decayed tooth. Ever since then I make the trip to Irving to go see Dr. Chaitra and I will continue to do so as long as I live in DFW. She advised me then and there that one day I would need an implant so I upgraded my benefits to include that for the day that I would need it. A couple years later that day came, the built up tooth just wasn't going to hold up anymore so I had the implant procedure done. But without Dr. Chaitra's care I would not have made it to this point, her work bought me the time I needed to get back on my feet and be in a good position to be able to have this done.

Dr. Chaitra has always taken care of my oral health needs and she has been more than fair with me. The care I have received under her reminds me of something my Grandfather once told me "Take care of your customers and the bottom line takes care of itself" Dr. Chaitra takes good care of her patients so if you are looking for a Dentist go make an appointment with her; she is worth it and she will earn your patronage because she does things with high quality and care.

Our experience with iSmile family dental was top notch. It welcomes you with kindness and professionalism. Dr. Chaitra is wonderful, highly skilled and spends ample time in addressing issues with lot of patience. We would highly recommend iSmile to anyone without hesitation.

Dr. Chaitra is excellent in her profession. I did extract 2 of my troublesome wisdom tooth and deep cleaning at iSmile Family Dental. Dr.and all the staff are courteous and helpful indeed. Thank you Dr. Chaitra

Very impressed with Dr. Erappa. She is the best dentist I have ever visited. She gave an in-depth knowledge of what was going on with my teeth and what treatment is required and what optional for now. Strongly recommend her.

I went to Ismile Dental Clinic with my Daughter and both of us had good experience. Dr Erappa is very polite and skilled at her work, she is really engaged and listens to the patients. My deep cleaning was almost painless even without the anesthetics, Dr Erappa made my daughter very comfortable, she enjoyed her routine dental cleaning. The staff at reception and the dental assistants are also very courteous and welcoming. I highly recommend this clinic for dental treatments.

I have been going to iSmiles for about 2 years now. Unfortunately, I have to say that my recent visit was the worst experience I’ve had there or at a dental office in general. To start off, I was seen by the dentist 30 minutes after my appointment started at 9: 00am. Then, the cleaning was a very uncomfortable and very rough experience mainly due to what seemed like a new assistant that was assisting the dentist. There always seems to be a cycle of assistants that come and go even with those that I have a great experience with which is very unfortunate. The customer service has always seemed somewhat inconsistent but this last visit made it clear that it will not improve. I would not recommend this establishment.

I would highly recommend Dr. Erappa. She is very patient, answers all your questions. She does not rush to finish the work and very gentle. Almost no pain and very comfortable experience.
If you dread of going to a dentist, try Dr. Erappa, you will be very happy as she tries her best to make the patient very comfortable during the dental work.

I always have a good experience here. The staff is friendly and professional, they follow up after the procedure to make sure everything is fine with you.

I had deep cleaning and filling done with dr Erappa my experienced was so good and relaxed dr was so caring iam glad I found best dentist thanks. (Ashar)

Dentists and staff are polite, willing to answer questions and explain their treatment suggestions. They are willing to refer customers to nearby specialists for verification if customer is hesitant to commit to treatment suggestions. Overall efficient, able to get X-rays and cleaning within an hour.

Did deep cleaning here.doctors and staff are good. Dr. Sujatha tella and dr. Chaitra really did a good work. I am generally very scared with dental treatments but doctors here made me very comfortable.

Best Front Desk person ever! Dentists are awesome! They let you know everything upfront. No hidden fees. Low to no pain and quick recovery!

Dr. Sujatha and her staff are kind and professional. I highly recommend this place. Patient copay was very reasonable compared to other dental clinics in Dallas. Go i Smile!

Dr. Erappa is my favorite. She did fillings on me and my husband's teeth with such utmost care and her hands are just magical. We never felt any pain or any problems thereafter. Dr. Tella also did a good job on one of my filling when Dr Erappa was away. The entire staff are professional. They are courteous and call to check on the patients in a timely manner. Hardly do you get such professional service and I am very happy. Ismiledental will always be my choice. Thank you.

I cannot say enough about my experience at iSmile Family Dental. Both the dentists are very knowledgeable and very professional. I was scared to get deep cleaning as I never got the cleaning before, but I was amazed that I came out with no pain. I would highly recommend anyone with dental issues to visit iSmile Family Dental.

Do not go here. I went 1 year ago and I am still having pain with the 2 teeth they drilled into. The doctor drilled in so far to my tooth I have nerve damage.

This dentist practice is simply the best! Always clean, always kind and professional people, always on time and very short waiting time if some at all; Me and my family have been Dr. Tella's patients for more than 3 years and we are very happy. The admin staff is always kind and willing to help accommodating appointments and working with my insurance. Dr. Tella and Dr. Erappa are very professional and honest, no complicating things and not recommending unnecessary treatments. Today I had my right wisdom teeth removed by Dr. Tai, she is the best. Initially I was scare because of a past bad experience in a different practice when I got my left wisdom teeth extracted, but this time was much different, it was quick, no pain at all, excellent attention. I will recommend this practice to anyone that is looking and honest, kind, professional dentist practice.