IBC Bank, San Antonio TX

The IBC Bank at Alamo Ranch is no longer open on Saturdays inconvenience for people who live near this bank they also do not except loose change it Has to be rolled up another inconvenience for customers bank Is empty but they still take forever to assist customers

This is the only IBC Bank I have gone to that are so fast and service keep it up you’re doing a good job

This is the most incompetent bank I have ever been to. I visit daily to get change for work and they frequently mess up the amount and sometimes don’t have even have change. The manager Christine, at the culebra Alamo ranch location, yelled at me because I asked her why I’m getting only half of an amount back that I’m missing. They had 3 managers apparently verify my change order and it was still incorrect. The head office or corporate needs to come clear out this place
The only good teller is Sabrina, never makes mistakes, and the only one with good customer service

If y'all looking for great service ask for Sabrina She Always have a Great attitude, enjoying doing her job and over all love helping people the best way she can.

If you’re having a GREAT DAY please avoid Teller Sabrina, she’s very rude. Management should train their tellers to be people friendly. Besides helping her fill out the paperwork, which really.is her job (there was nobody else waiting) she had a bad attitude towards everything that I asked or said. IM GLAD I ONLY SPENT 5-6 min. With her and her negative vibe.

Seriously, why do you have 1 teller working 2 drive thru windows and the inside counter during the busiest time!? ! Waiting in the drive thru for almost 40 min!

Horrible customer service! Branch manager Melissa Isn’t knowledgeable about money wiring at all! Tells you one thing, then says “I never said that”. After going back and fourth over the phone and at this branch location. I was finally able to get my questions CLEARLY answered and not given the run around when i contacted another branch. This branch needs new management ASAP. She was useless in all ways. If I could rate lower I would.

Out of all the IBC Banks in San Antonio, this one is the slowest one. I come here because is close to my house, but every time I have to wait in line for about 20 to 30 minutes. They definitely need more employees at this location.

Poor customer service and extremely slow when it comes to the drive-thru. You can see them chatting away with one another inside and completely ignoring the alarm showing that there is a customer waiting in the drive-thru.

I work not too far from this location. We are supposed to get change from this location. Almost every time I visit this location the employees have an attitude and conveniently have no one dollar bills.

Worst customer service. I have never had problems with IBC until today!

Let Mr waiting in the drive thru for over 30 minutes and didn't even acknowledge me. I pushed the button, still nothing. Finally came to help just to tell me they can't help me in the drive thru. That I had to come inside.