IHOP, Austin TX

IHop is a classic pancake house. I recommend the milkshakes and the pancackes, although the omelets are also super tasty.

This location does not have competent staff, the place barely functions. There are multiple stories of roaches here. Why even consider eating here?

EDIT: seriously, the place needs to shut down, I don't get it. Numerous times now I've come in as a doordasher and there's just no staff. No one at the counter, no waiters. I walk by the kitchen and see 10 plates just sitting there for at least 10 minutes, with only 3 tables of customers. It's insane.

I'm a bit surprised that, after all the years of visiting this particular IHOP location, I have not written anything about it. Well, it is better late than never, so here we go. IHOP has expanded their menu items over the years but I always stayed with the omelette; to be more precise, my choice is their Chicken Fajita Omelette which is stuffed with grilled chicken breast, poblano & red bell peppers, roasted onions and Jack & Cheddar cheese. The omelette is served with a side of salsa, sour cream and grilled Serrano pepper that gives some additional punches. The omelette also comes with buttermilk pancakes as default but I recommend "upgrading" the pancakes for additional couple of dollars. Today, I went for Mexican Tres Leches pancakes, which I think the person who came up with it deserves some major award.

I've been to this place before many times so I know what to expect. Today when we came in, they had just finished cleaning their floors. But the smell of the disinfectant was too strong. One of the tables was not sturdy at all. So we moved to another place. The server was good, but I really wish she gave us our space finishing our food in our time and not be hasty to pick up any empty plates. The place was practically empty so I dont get what the reason was to be in such a rush. She did inform us that they were expecting a big party so if we need our orders in on time, we need place the order asap. We ordered, but there was no need to be pushy about taking away empty plates. She did that twice. So no, that is not being courteous. And we still tipped her because we know how this works.

It was not even busy and I waited over 20 min, everyone else that arrived after I did was attended first.

I had just finished my pancakes and was about to eat the rest of my food, when a roach appeared on the table. I was looking at the roach and I kept saying, "Oh my God" over and over. Another customer sitting at another both got up and tried to kill the roach with a napkin. The roach ran under my plate I pushed the plate away from me and got up from the table. The other customer told the waitress what happened. I became sick to my stomach. I heard the waitress tell the customer that pest control just sprayed. I asked for the manager. A young woman with a black book came and told me I didn't have to worry about the bill. She didn't apologize or show any empathy. Even after I told her she didn't apologize she still didn't apologize. I ask for her name and the number to IHOP'S corporate office number. She told me I can give you my name and you can look up the corporate number because I don't know it. Her name was Anna Castaneda the last name may be wrong because her handwriting was awful. The roach was bad but the Manager's lack of empathy was far worse.

The staff was very kind and accommodating to our rather large party, and was incredibly timely with their service. These guys rock!

Horrible curbside service, had to go in due to nobody answered the phone. They forgot all my sauces for my pancake tacos. The cream tasted so sour, I couldn't finish. A true waste of money

We had to ask for new silverware during 2 different visits as there was still food on them. The restaurant smelt funky musky as though it was not clean, the restroom looked as if they never get cleaned, toilet was filthy. Waitress smelled of cigarette smoke. She talked too much about her personal life/ money issues, it made us feel as if she was soliciting for large tips we felt uncomfortable. We won't be returning there again even though it's the closest location to our home.

It surprises me how empty things are in the afternoon. Good good, good service, plenty of flexibility… deserving more business.

The food was great, but the to go order was missing the syrup and silverware. Also no one would answer the phone.

Service was good. Unfortunately the food was not that great. What has happened to IHOP? The food is not as good as it used to be. Omelet was odd. Hashbrowns were burned. Do better.

We as family of 5 went for Sunday afternoon brunch and not very good experience specially with service we had better experience in the past in the same outlet- had to wait 15-20 minutes just to write our names, then 30mts after placing order we were informed that waffles were out (not sure why we had to wait 30mts to be informed) the lady attending to us had a very indifferent behavior. Finally they didn’t even provide us with an itemized receipt – this kind of service is enough leaves a very bad taste. If anyone in IHOP is reading this - please keep staff who are willing to work. The food was good which makes us want to visit again but surely not this location.

I love the prices and the good taste, what I can't understand is why you always have to wait a long time to get in if there are always many empty tables, I suppose it's the lack of staff, but eating there is comfortable.

I only gave 1 star because I can't give 0. We were in I hip approximately 1 hr + because the server was new and took a long time placing our orderand there were things on the menu that were not in the new system. The manager wouldn't help her. We did not get our drinks until right before our food came out and I was charged for someone else's order. I was refunded in cash and and an hr later my refund was charged to my card. Tried to call them stayed on the phone for 10 minutes only to be sent to vm. Would not recommend this place worse management I've ever seen at an ihop. And they steal your money and won't answer their phone to get it back. I don't blame the waitress as she was new I blame managent for not properly training her or helping her when our problem arose.

MOD was extremely rude, hostess did not know how to work system and got order completely wrong, overcharged for the food received, and hostess had the nerve to select her own tip at check out, we will not be returning.

This staff is AWFUL and VERY unprofessional. My daughter & I could clearly hear their banter and vulgar language coming from the kitchen. Talking about other employees and customers loud enough for the dining room to hear, is not okay.

Service is terrible as usual, staff make excuses that they are busy, don’t even acknowledge you are the reception desk, always grumpy staff, I would avoid this place! First Watch is way better

It was ok. Not very flavorful but not bland. The pancakes are good but come with no sides by default. Of course you can order anything you want to go with but everything is overpriced. If you are looking for standard American breakfast go here. Our server was ok but never checked on us.

IHOP sent me a $10 birthday gift card in the mail so I used it to get an omelette and hash browns.
As always service was good and food cooked to perfection.