IHOP, Marshall TX

After being greeted by the Manager, and then seated.we placed our order. Biscuits, bacon, ham, eggs and fruit. When the server brought the plate and I saw that HAM! OMG! And when I asked her what was that at first she couldn't respond but then said that was a piece of ham. And that's how it is since she started. I asked for the manager and he came over because the servers attitude was terrible! This was NOT a great visit! The food was okay. And for the most part the restaurant was clean.

We went in Sunday night bout 12 am. It wasn't busy. Just one table. Waitress told us when we walked in that it would be 30 minute wait cuz she had to clean tables. We waited. Waitress took our drink order. They were out of Dr pepper so she offered me a shake for Dr pepper price. I ordered a Oreo shake. Brought out everybody's drink but mine. Finally came and said I know u ordered Oreo shake but I made this one (strawberry shake). And left it an dmetal container on table. Didn't even hand it across to me. We ordered our food. I ordered ham and chz omelette with 2 pancakes and we ordered cuz sticks for appetizers. Brought out app but still no drink for me. When I mentioned I don't have my drink her response was I know. Finally after bout 20 minutes she brings out other people's food at my table. Still don't have my food or drink. She cashed other table out and finally another table came in. I am still patiently waiting on my drink and food. Bout 15 minutes later she brings out the other table food that just walked in. I finally lost it and said can I get my damn food and drink. Sh eran to kitchen and told cook u need to wait on them. Finally cook cake and asked what happened. I told her and she asked what I ordered. (Guess waitress didn't put my food order in). Finally cook go tmy food and shake. Only reason for 1 star waitress never came back to table. Made cook cash us out. That waitress doesn't need to be there if she doesn't care bout her customers. I won't be back

Food was pretty good. No qualms about service at all! The manager was super friendly and walked from table to table talking to everyone.

Patient, courteous, friendly and prompt waitress. A small open space to have a peep as we walked by, revealed a clean and neat prep counter.

It took 20 minutes for anyone to even come to our table and take our drink orders. It took 10 more minutes for them to come back and take our food orders. For some reason we had different servers for our drinks and food orders. And then took another hour before we actually got our food. So an hour and a half since we walked in until we could actually eat. The food wasn't bad but definitely not worth how long it took. Another man had also waited an hour and a half and just left before he ever got his food. Such a wait time might be normal in Hell's Kitchen, but not IHOP.

Frustrated customers, frayed servers constantly asking where people's food was, and dirty tables made it a miserable time. The kitchen staff needs looked into if not outright replaced.

Doris, I appreciate you finding my pen it's so kind of you to let us know. It was a gift from a dear friend I didn't want t0 loose. May God bless you richly. Mollie Poff. You were a good lady to find it.m. P

I wasn't really hungry, but went over with my co worker to keep company. I looked over menu and the banana strawberry french toast caught my attention. It was soo good, that it did not need syrup. My French toast looked picture perfect, better than the menu picture. Good service.

Food arrived cold and somewhat late
Waitress seemed inattentive and when went to pay was making faces
Not too pleasant

Sorry waitress did not refill drinks I had to ask can you refill our tea she bring one glass not 2. And not one time just checks on us. Still here this is worse experience I have ever had here. Where is management? No where.

IHOP is one of my favorite places to eat.or meet a friend.just to sit & drink coffee & visit!

The food was fantastic! The server seemed to have a bit of difficulty with English. Air conditioner vents were leaking with nothing to catch the water. Wet floor signs were placed near the water puddles.

Our waitress was so awesome. She was super kind and attentive. Our food was out hot and quick. We never had to ask for refills. Superb customer service!

My pancakes were extremely tough. Even hard to cut with a knife! Never had it happen before.

Fantastic
We were greeted by the well dressed manager, plus our food was great!
I must commend the manager, it was not bemeath him to nus tables and seat customers!