Image Auto Body, Pflugerville TX

Great family owned business and good repairs. Only used OEM parts on my repair and were lenient with me because my insurance was being finicky. Exterior was very clean and looked like it just rolled off the dealership lot.

I am only giving three stars due to lack of communication and post repair quality.

First I’ll preface with the fact that I have a brand new vehicle and I understand parts are limited so Im not considering that into my review in consideration of the time it took to repair my vehicle. My biggest gripe was how the inside of my truck looked after the repair there were 4-5 trim pieces that were not flush after and I had to clip into place, the headliner also had hand prints and debris from the mechanics who worked on it. Also, like I said my vehicle is new and there were parts that took a while to show up, but I didn’t get any updates on when or even just a rough estimate on when my vehicle should be done. I was told 3 weeks in a row that it would be done “at the end of the week”. If I wanted any updates I had to call and see what was going on.

Staff is friendly and understanding but just lack of communication and how my vehicle was dirty and not completely put back together after the body work was done leads me to only give three stars.

Image did a great job repairing my Ford Edge. I was in a time crunch and they were able to deliver the vehicle in time and looking beautiful. Friendly staff, overall good experience.

No one likes car places as they are hard to deal with and always try to upsell you. I got in an accident for the first time and had no clue how to do anything insurance related. Chris of Image walked me through the whole process and was transparent from start to finish.

When I got my car back it was cleaner inside and out than the way I dropped it off. They do quality work and are honest people.

The service was great they went above and beyond they kept me informed throughout the whole process all the way until I got my car.

They did an amazing job fixing my car after an accident and everyone on staff was so helpful. From getting me a rental car immediately to the communication during the whole process. I couldn’t have been happier. I never felt like I was just being left in the dark about when repairs would be completed like previous shops have done. If you need work done on your car I highly recommend taking it to Image Auto Body in Pflugerville.

I had my BMW repaired here, and they not only took great care of the car, their customer service was over the top. Madi was especially helpful, coordinating the rental car, providing regular status updates and walked me through navigating my insurance claim. Just. The. Best! Highly recommend!

I have taken my cars here for years. The quality of work is impeccable. I have a van with a wheelchair lift. Chris and his team went above and beyond to do repairs quickly without sacrificing excellence. I greatly appreciate their efforts. I had multiple bids and their bid was the most affordable. Very easy to schedule repairs as well. Highly recommend them and it's much more pleasant to do business with a local company vs the big chains around town. Thank you!

I recently had the pleasure of visiting this auto repair shop, and I must say it exceeded my expectations in several ways. Their repair services were top-notch, earning a solid 5-star rating. The team demonstrated expertise and professionalism throughout the process, making me feel confident in their work.

But what truly stood out was their exceptional customer service, which I wholeheartedly rate with 5 stars. The staff was friendly, attentive, and genuinely cared about addressing my concerns. They provided clear explanations and kept me informed every step of the way, ensuring a smooth and stress-free experience.

When it comes to cleaning the car, they did a good job, earning a solid 4-star rating. My vehicle looked as good as new after the service.

In summary, I can confidently recommend this auto repair shop for their 5-star repair services, outstanding 5-star customer service, and good 4-star car cleaning. It's a reliable place to entrust your vehicle, and they go the extra mile to ensure it looks its best when you drive away.

They fixed my car's hail damage clearly and got my car back faster than my expectation. The customer service always be kindly and good. I recommend to use this shop for repair the car.

A friend recommended this place so I stop by to get my car fixed after my little fender bender these guys were extremely thorough when they took all the pictures they had the estimate in 3 days I gave it to the insurance company they got started on it a few days later and I had the car back in a week they even sent me pictures every day it was a really good experience I sent barbecue to the shop on Friday as a thank you for your fine work

Image did a great job with my Subaru BRZ after I was rear ended by a truck. Nice folks and good communication on progress.

Beware that a new owner just took over this shop! Since he took over the service is getting very bad and unprofessional. The new owner is a prick and a liar, also he is engaged in deceptive business practices, and tries to cheat disabled seniors out of their insurance money. This is the lowest of the low. Don't believe anything they say. Any good reviews you see on their website belong to the previous owners.
Stay away from this nasty place.

They were very helpful and explained the process to me clearly and answered all my questions. Overall the experience was smooth and efficient. One complaint would be that they told me that the rental car service would be able to leave the car at their shop so I could just show up whenever to pick it up and drop off my car, however that was not the case and I had to actually take a Lyft over to the rental car building to get the car. It also took about 5 days longer to get the parts than they predicted but aside from that the car itself looked good as new when they were done fixing it up. No complaints regarding the workmanship. Would use them again for future car damage repairs.

I highly recommend this place. Excellent customer service. I came to this shop for a minor repair (driver side mirror replacement). I was able to get an appointment within a couple days and the work was finished in less than two hours. Very pleased with the work, service, and price.

This body shop did a truly excellent job with my car. While it took a while for the repair, I believe they were thorough and kept me up to date throughout the whole process.

What I really appreciated though was the fact that they took a look at my brakes, one of the main causes of my accident in the first place, and went the extra mile to put me in touch with another shop to get those repaired.

I'm very happy with the service, and happy I took my vehicle here.

Stopped in here on a whim to have them look at a problem with my front fenders that had been bothering me for over a year. They quoted me a very reasonable price and scheduled the repair for a week later. Dropped my car off on the scheduled date and they had it finished before the end of the day. It looks great! I am certain I will use them again in the future.

Couldn't be more satisfied with Image. I've unfortunately had to process two insurance claims thru them recently. My car was damaged by a flying wheelbarrow on MoPac and then just days after getting my repair back from Image, we were rear-ended.

On the first repair, Image was incredibly quick and thorough. They worked with our provider - Statefarm - seamlessly, and I was on the schedule and repaired in record time. They did an astonishingly good job and their attention to detail and customer service was really appreciated. They kept me updated on part deliveries, were honest with me about costs, and over-accommodating in terms of helping with rental car, etc. Really honest, hard-working folks running a great business.

The new repair is in process. We're already back on their books. They even helped us with a process that should save us money on our deductible.

Insurance or not, I'll always take my cars here and recommend others do the same.

Beautiful work, great prices, great communication, and got it done early! Love them! Will use these guys again if needed.

I selected Image Autobody to repair my car from a freak road incident. They informed me of additional damage from hail. I ended up having 2 claims taken care of and they did a good job. Communication towards the end could have been better, but they made up for it. Very nice staff and I’m please with the results.

When State Farm sent me a list of preferred body shops, I searched for the one with the best reviews. Reading other reviews helped me make a great decision so I figure I’d pay it forward so you can make a great decision too.

TAKE YOUR CAR HERE! Not only do they do amazing work, but they make a stressful situation into an easy one. Chris is very communicative, laid back, friendly and most of all, he’s just plain good at what he does. Everyone that I’ve talked with at the shop is wonderful and helpful. They took care of my insurance for me, which is incredibly helpful since I hardly understand how to navigate that situation.

My car was returned to me in amazing shape. Their work was flawless and my car was even cleaned!

I will definitely be returning if I need any of their services in the future.