Impact Collision Center, Lubbock TX

They did a wonderful repair on all our family car & trucks.
Eric did an amazing job keeping us informed and keeping up with everything thing we ask.

Everyone at Impact collision Center were very friendly, helpful and professional, Thank you so much, our Camaro looks good as new!

Took my wife's brand new 2023 Kia Sportage in for a rear bumper and liftgate repair after she was rear-ended. Impact has her car for six weeks total and the technicians and receptionist lied multiple times about the state of repairs as well as the timeline for completion. In addition, the receptionist was incredibly rude to my wife on multiple occasions when she expresses displeasure at the lack of communication coming from the shop. When we did get the car back, the liftgate would not close correctly so we took it to a new shop who informed us that the install was done incorrectly to begin with and has to be re-aligned. The only reason I am giving two stars instead of one is once the manager got involved he was very helpful and apologetic for how our car was handled. I do not recommend this repair shop as the technicians do not know what they are doing.

Terrible service, tried to get two appointments and they lost them, when i called for the manager he never returned the call. I ended uo going somewhere else. I guess they don't want the business. I'll never go there or recommend them.

Very nice. Was able to look at some damage on my van. Set a date and time for repairs the very next day.

Repairs took a couple days longer than expected but service and quality more than made up for it

Do not come here unless you have time to call multiple times everyday to babysit and make sure your vehicle is getting worked on. And if you do get in touch with anyone, hopefully they know where your car is and what stage of repair its at. Otherwise, your car gets forgotten and you're without a vehicle for 2 months. No one at this location knows how to communicate. Also, make sure you come with exact change, otherwise they will want to keep your car, eventhough you have more than enough to pay. Pieces were lost, not all clips were reapplied, so plastic was rubbing on my tire when I turned. They don't keep you updated at all. Horrible communication!

Simple, I have used them twice for a reason. If there's a third time, I will use them again.

I DO NOT RECOMMEND IMPACT COLLISION. They are understaffed, do not communicate, do not follow through, and have a complete disregard for the customer. I dropped my car of to be fixed through an All State claim, and requested the shop order the necessary parts before I leave my car in their lot, to ensure a timely delivery of service. I was honest about my upcoming move in 10 weeks 600+ miles away, and they assured me it would be finished. One week before my move my car had not been touched. It took 3 months from dropping my car off to for the work to be finished. When I finally got my car back the lift gate was not installed properly and it was rubbing on the hood of the car and making a horribly loud sound every time it opened. They promised so many things that were never true, they never call you back when they say they will- they are dishonest and have horrible business and communications practices. DO NOT USE THIS PLACE!

They told me the repairs on my vehicle would take 2 weeks. 60+ days and 2 more estimated completion dates and still not finished. Told me every day updates that they were on schedule for the original completion date.until the day of and then say they are still waiting on parts.same for the other completion date estimates.

Fast forward 23 days later and still no closer to completion of my car. They say they are waiting on parts while I have gotten 2 parts suppliers to confirm all parts are readily available and the minor repairs are still not done 80+ days later.

I brought my van there to replace a damaged bumper. When I picked it up I noticed the bumper was a few shades lighter than the van. Anthony said to bring it back on 11/21/22 and they'd add another coat of paint. After dropping my van back off on 11/21/22, I received a phone call telling me to pick my van back up because the painter quit.