InTown Suites Extended Stay Houston TX - Hobby Airport

Less than 1 star Creepy and extremely guetto people work here. Just not welcoming. I made a terrible decision staying here. Can't clean well. They don't change towels nor beds. Just terrible. Worst place to stay. Don't stay here! Glad I'm gone! Won't go back, I DO NOT RECOMMEND! StAY away.

Thank you Ms Mimi and Ms Julia, for making my stay absolutely comfortable! God Bless Everything was wonderful!

We kept our room clean and they put us out because we supposedly were over occupied, but there were only three of us. They don't allow your kids to be kids. My son and his friends couldn't even sit outside. It's just disappointing because we paid on time and caused no trouble at all. There are 2 good spirits Ms. Toni and Ms. Syliva if they are there you will definitely feel welcome and they will definitely attend to your concerns. InTownSuite treat your guess better.

Car break ins… my car was broke into windows smashed. After finding out this happens everyday here. No security police even said they come out here every couple days. Rooms look nothing like the pictures. Mold in rooms humid smell. Employees at front desk horrible. They been working there for months and years will lie and say they just started. They act surprised about the break ins so either long term guess or employees or in on it.

In this location they focus on being in your business instead of anything else. This is the only location that wants to barge in once a week or twice a week. At every other inn town I've stayed at.they only have knocked on my door to spay for bugs. Get your priorities straight management.

If you have the extra, spring for an upgraded room! The pictures online are for an upgraded room. The manager was kind enough to let me see a room first that wasn’t upgraded and it was a huge difference. No issues.

My room smelled like smoke and urine. Everything was super dirty and falling apart. I mopped twice a day and cleaned the walls from top to bottom and aired out the room everyday. Some outlets did not work and the place was plain filth. Upgrading the unit would do a big difference.

Literal roach motel. Roaches everywhere. The kitchen, bathroom, and under the AC are water damaged. If you walk around barefoot in the "clean" room, the bottom of your feet will be black. My door is bent and looks like someone has tried to kick it in. Only 1 eye on the stove top works. The curtains do not block any light around the edges (terrible for night shift work). They only have office hours from 11am to 6pm so if you get into town after 6pm, you have to stay somewhere else until the morning. They have a "no refund" policy I'm sure because of the condition of the rooms. Never had any trouble with other guests, but I feel like I should not keep any visible possessions out inside my car.
THERE IS NO REASON YOU SHOULD STAY HERE OVER AN AFFORDABLE AIRBNB WITH SHARED BATH. At a similar price, airbnb's are way better. I'm here just hoping to stay out the rest of my pre-paid week then move.

If you’re looking for an affordable place then this is your go to.the room looks NOTHING like the pictures online, roaches in room, bathtub faucets leaked the whole 2 weeks I stayed, drugs on property, rooms smells like mildew, have to pay attention to your surroundings especially at night.kids running unsupervised at 2-3am up and down the halls and stairs, trash all over property, fridge in room didn’t get cold had to throw away food.this was one of the the worst extended stays I have ever stayed at. Just horrible!

I'm in a premium room and there is a lot of storage space. The room is clean and the place is pretty quiet. The only downside is that only an adult is allowed to have a key so I have to make sure I'm there before my son's

All rooms need to b remolded ASAP.the rooms look like trap houses.nothing is sweet about those suites.

The experience I had with Michelle at check in was great she's knowledgeable helpful and she cares about her guests. She actually came to fix my toilet she wasn't afraid to help

Decent place for the money.rooms are nice and clean.area is shady but always has been and no worse then any other area of a large city.

Intown suites very cool place to stay the management. Very cool. Miss Toni very professional, and very kind and miss Sylvia. The night lady is very cool so far my stay here has been cool. Nothing bad to say great access to the freeway and the mall. I’m still here. I have been here about four months so far so good.

I've stayed at a lot of Intown suites and this is the best one. Toni is awesome and makes sure guest are satisfied also Sylvia her Property Attendant always there when you need her

I have been here for years and I must say LaShandra "Toni" is my favorite manager out of them all she is quick to respond to all our issues without hesitation!

During my stay here I've called the emergency line multiple times in one night only to be met with "My mommies not here" shouts out to you Sylvia! Can't say I expect better from Sylvia, Toni is only ever on time to charge people and abuse her authority as a manager, birds of a feather.well you know the saying!

Thank you for being so patient Toni. I appreciate your great customer service and finding me a room I like.

Michelle has gone above and beyond in Customer Service Needs! She was so helpful and understanding of our needs and offered several options at making best decision regarding our extended stay! She is a true asset to In Town Suites!

Check in was easy and they let me see the room before I paid. Bed is excellent as well, my body can fall into sleep easily and doesn't take 3 hours. Room makes me forget that this isn't home but very well feels like it.