Jack in the Box, San Antonio TX

Horrible! Not one customer was there and I was the only one in line and no one answered me! Horrible!

I went last night after I placed my order through the mobile app it was 9: 26 and they close at 10 when I got there they were “closed” but they workers were still there they stated they closed at 9 and I asked why they were still there they then said everything is clean we aren’t gonna turn the grill back on you can get your refund/cancel the order through the app when I went too do that they put it was completed I have also tried too call the store but my call won’t go through if I could give this place 0 stars I would

I’d give this place no stars if I could. I went through the drive thru for a mobile order. Wanted to add something, which as a drive thru worker myself I know is annoying, but they wouldn’t give it to me claiming they’re all day breakfast isn’t being served anymore. I just wanted the sausage breakfast Jack meal. Whatever, I’ll just get the mobile order I ordered then and call it a day. I pull up to the window to receive it and they didn’t know what my drinks were. I had to call my roommate, who placed the order, to figure out what she ordered. Get my drinks and I go home. My order wasn’t all in there. So I go back to claim the other half of my order and they just argued with me stating, “I watched them put it in there, ” which again as a drive thru worker I understand having each other’s back, gotta stick together out there. At the end of the day I still didn’t get my other half of the order because they wanted to be right. I will not be going back to this Jack in The Box. I don’t really go there that often anyway and this just made me not wanna go ever again.

Friendly service at the drive thru. Employee was extremely kind and made an awesome cookie shake. I usually struggle to find a Jack in the box with a working ice cream machine.

Just walked in to place an order, only 2 cars in the drive thru, had about 5 minutes waiting without being acknowledged. When asking if there was some in the front, they still replied give me a few seconds, seconds turned into about 5 more minutes. When the employee took my order she didn’t even take a payment, instead she started making coffee and tending to the drive thru customers, we kept waiting about 5 more minutes and decided to walk out. Been across the street for 15 more minutes this place seems like it is closed down. So not sure why they seemed like they were in a bad mood.

If you’ll want to test your patience this is the perfect place.

Service is always slow even when there are no cars in the drive thru and food comes out cold.

The front cashier Denise was so amazing. We came in 10 mins before closing (we didn’t know till we left) we felt welcome and no rush. The cooks made our food hot and fresh. Thank you

Been waiting in line 20 minutes no service.two trucks drove off…
Just awful… y stay open

Horrible customer service the young lady in the drive through window made us wait over 15 minutes never finalized our order, she kept focusing on the drive through window when she could have finished taking our order. There was only two cars in the drive through at the time. She never once politely communicated anything to us she left us standing at the register. On top of that the place looked dirty and smelled looks like it needs deep cleaning. When pulled out the coffee packages from under the counter the coffee packs looked damp and used.sSe then sniffed the coffee containers which looked dirty and had been washed. We decided to leave and we would never return to a place that hires individuals that don’t acknowledge and treat customers with respect. Zero stars for me!

I went to pick up an uber eats order for a customer. The door had a padlock on it, so I went to the drive thru. This was in the afternoon. There were no other customers at all. They said they would be right with me. 2 minutes later I told the guy I was picking up an uber order. I drive up and I could see these kids moving like turtles and they looked pretty stoned. The drink had 3 little pieces of ice and the bags were just wide open. I don't know how they're still in business. I'll never pick up another order from this location.

If you can avoid this Jack. Go to another one. Or avoid it all together. What happened to you Jack!?: (

They hooked it up with with the lettuce good food and the friendly service now if you want good service and food you got to ask for the Easter shift because they nailed 10/10

I went 5/12/23 at around 7 30ish pm. I had the most pleasant experience here from Denise! She was so patient while taking my order and she was more then happy to add/change a few things when I asked. I've had the worst experience with fast food the last year or so and never eat jack in the box. My bf requested it since we were moving into our new Home down the road and I honestly come more frequent just based off the customer service I received alone. I was thoroughly impressed by Denise. The gm, area, and district managers should be praising this young lady, she is keeping the customers coming for sure.

Horrible and rude staff with attitude 12p today. Need to have basic common friendly attitude towards customers

Ignorant employees working at night, dining room was locked before 8pm. Didn't get my order correct, asked for ketchup and buttermilk, got taco sauce and something else. Asked for regular popcorn chicken got mostly spicy. 8pm 2/24/23.

Don't go here this place is a joke the people are rude and disrespectful and when they screw up they make it your fault not theirs I ordered for tacos no sauce got sauce they look like s*** and the fries were even worse they look like they've been deep-fried a couple times and then when I said something she just slammed slam the drive-thru door in my face