Jack in the Box, Midland TX

Waited for an hour when they were dead we finally get to the sign to order and it takes them another 30 mins to even get back to take our order

Drive thru people need to know you can hear the long sighhhhhh when you say hang on just 1 second.

I waited 32 mins for my order and they still forgot my drink and fries, another 10 mins for this…. 42 mins in terrible! Food was cold and seemed like they just forgot them… super unacceptable service, it supposedly is under new management but this is by far the worst service ever!

Food is OK. The only bad thing is the wait through the drive thu. It's not the staffs fault they are just understaffed.

Their times say they are open till midnight but if you go after 9 they tell you they only take door dash orders and turn you away. Why would I go on doordash to pay extra to pick up my own food what there’s a jack in the box app and they are supposed to be open till midnight taking orders. Ridiculous!

This location is a mess! I don't even know where to begin.workers walking around like they were lost, only one guy (tall guy) was running everything. Items were missing from order and things we did get were missing toppings/wrong. Floors were so sticky sounded like squidward was walking around.

I ordered through DoorDash. They never put any sauce in the packet and when you get the food the restaurant is already closed so you can’t do nothing

I rate according to the type. This is fast food, and my grandsons chose it. It is my first time at a Jack-in-the-Box. The kids ate and enjoyed it all.mini tacos, loaded mini-tacos, small and ultimate cheeseburger, curly fries, and onion rings (for me).

The drive-thru teller was patient with me as I switched and added items. And he was still polite at the window.

The only unfavorable spot is how long it took to get our order. Not extreme, but still long.

Wow 55 bucks for some cold fries and basic bacon cheeseburger all slopped together so the bacon is in a ball in the middle. I ask for extra lime avocado and get one extra sauce. Th he tiniest chicken nuggets I have ever seen. Jack need to go to this store a fix some shizz

Almost every time at least 9/10 times we have things from other orders in our order, or we have missing items. And the hours are wrong, they are only open till 10/11 when it's not Saturday. Usually I get the loaded tiny tacos but they always mess it up and don't put the fixings on it so I stopped getting that, this last time I ordered cheddar bacon wedges and ended up with a 3 piece tender.

I appreciate that someone is finally fixing this place up cosmetically but they also need to work on their customer service. It shouldn't take 15m to get a mobile order when noone is in the store and only 1 car in the drive thru.

My boyfriend and I decided to do dinner from here through Door Dash. Not only was the driver rude and forgot our drinks. But the food was horrible, both our burgers and fries were cold. They didn't make our burgers the way we requested them to. We tried to call the restaurant to file a complaint but the phone just rang and rang. Plus the mail box was full. We spent 35.00 on food that we couldn't eat. Worse service ever, between Jack and the box the Door Dash driver, very disappointed with the service and the un edible food.

Even in such disbelief at the 7 large curly fries and 7 jumbo jacks, the customer service was great. Would go again, just to hear the tremble and worry in their voice after i say, "can i get 10 jumbo jacks".