Jack's Air Conditioning & Heating Inc, Longview TX

I highly recommend this company. Very fast service on a weekend where the temperature was 105° and the heat index was around 115°. Our AC unit was purchased in 2020 and all the parts were still under warranty. A technician was sent out very quickly and fixed the issue within a few minutes. The labor cost was very reasonable, particularly for a weekend service. He explained what was wrong, fixed it, and looked at EVERYTHING else just to make sure all was good after we’d settled the bill. He could have jumped in his truck and took off but he took time to look at the coils, etc.and explain how to make sure everything keeps running for a long time and what to look for as an early sign that something may go wrong in the near future.

Don’t buy an A/C unit here. Service after the sale is horrible! 4 days for a tech to come fix a 4 year old ac unit in the hot summer sucks! Jacks AC has had to perform repairs on my ac unit every single year and the unit is only 4 years old now. Every single time the unit breaks down it takes days and a lot of fighting just to get a repair tech sent out. All of their good service technicians have now left and the owner could care less if an ac unit he sold is working or not.

I had an appointment for 2 pm. I had to take off work, and around 2: 30, I received a call that they were canceling my appointment because they had a business with no air conditioning, and that was more important than my scheduled appointment. I was already at home when I received the call. Totally unprofessional. She was very rude. Horrible customer service.

I am beyond pleased with Jack’s Air Conditioning and Heating. Our air handler went out and I gave them a call. They replaced the unit the next day for a very reasonable price. The technicians were very nice, professional, and knowledgeable They were very patient at answering all of my questions. The customer service was above and beyond their competitors. In my business I have seen and heard stories of many HVAC companies. I have only heard great things about Jack’s Air Conditioning and Heating. They are also true patriots that support the military and first responders! I can’t say enough about them! I will highly recommend Jack’s Air Conditioning and Heating to anyone that needs an honest, fair, and professional HVAC company. They will absolutely treat you right.

They placed a stove hood vent. In placing it they installed it with the metal hood and nail holes showing from the front. Our contractor had to cut out the piece of wood, they missed, which they should have done, and install it correctly.