Jaguar El Paso

DO NOT BUY FROM THESE GUYS DO NOT BUY.

This is the second vehicle I buy from them same experience. If their upper management is not customer focused nor will the employees. You have to set up an appointment with parts and services and after weeks of rescheduling they never service my vehicle. I am disgusted with how much money I have invested with them and what I get in return. They lost a good customer taking my money somewhere else.

DO NOT BUY

Worst experience with a vehicle of my life. I’ve had my Jaguar for 1 yr and a half and I’ve only driven it 8 months since the other 8 months the vehicle has been At the agency shop or not driving correctly. Customer service throughout this ordeal hasn’t been the most comforting either, it feels as they are doing me a favor by fixing my car that has been a dud. They have returned my car 3 times and all three times it had to go back… my friends warned me about this type of vehicle and they were right.

The entire staff at Jaguar El Paso is great and their customer service is amazing. My wife purchased from here and overall had a wonderful experience.
I have been getting my Jaguar serviced here and their work has been great and affordable considering it is a high end dealership.
Recently my Jaguar was dumping coolant and I immediately contacted the service department and they told me to bring it in right away. Despite how busy their service department is, they were able to diagnose and fix my car within a few days. Joe the service advisor kept me updated of the status of my car, clearly quoted the work being performed and even threw in a complimentary service. I will not trust any other service department to take care of my cars.

My 2007 XK needs a software update. Service Department and Manager said they don't service anything older than 2014, Worthless if you don't own a newer car.

In this day and age quality customer service is a rarity, while on a trip across country I discovered our back brakes needed replacement, after calling and being turned down, I reached Teresa at Jaguar of El Paso, she was sympathetic to our needs and moved mountains to fit us in, she was great at call backs and follow up, her service is a testament to the company she works for, its a reflection on the culture they create and its nice these days to have that human touch.we are clients now for life!

THANK YOU Teresa

The worst service department. My vehicle has had a service alert for the past 2 months so I login to the app to schedule an appointment, which is 2 months out. I bring it in and after waiting over 15 minutes for someone to help me, he then says that’s weird it doesn’t need service. I explain the service light has been on for 2 months and he says yeah let me go talk to someone. Comes back and says yeah it’s a mistake and just needs to be reset. So the 30 minutes drive, 30 minute wait for nothing! I wouldn’t buy from this dealership just based on the service department. This has been the 3rd time I’ve had issues with them and each time, the customer service gets worse. And the best part which I would have probably forgone the review was that not even a small apology was given for their mistake.

I waited almost 2 months to get an oil change. The maintenance people were professional and courteous. I drove away happy.
But my oil change light is STILL on. Now I have to wait ANOTHER 3 months for them to look at it. CLEARLY you overwork your maintenance dept.
I was thinking of purchasing a new Land Rover. Now it is not even a consideration.
Very poor management.

Great staff.service dept could use help from more staff. But overall the people are friendly and accommodating.

Roger outstanding employee came in for small repair my vehicle was hit by another vehicle my service writer is taking care of the problem, employee is outstanding and a honest person
Thank you

I’ve own many new vehicles in the past but they don’t compare to a high end luxury car. From when we walked into the dealership and Anais greeted us, we felt like family! The team worked hard for us to get us the best deal. The finance team was awesome! I highly recommend this place!

Brought car for airbag recall twice. First time didn't have the airbags and the second time the service was performed but I dropped my ride off in showroom condition and picked her up very dirty with several dashboard screws all over the floorboard. I gave them two stars because I am grateful that no visual damage occurred to the dash or any other parts of the interior. I'm glad that was my only recall. My wasted time going there twice and the way service was performed with "extra" screws all over the floorboard was not to my liking.

Always a great service experience! All employees are extremely helpful and kind especially in the service department. They seem a little understaffed but I’ve been here a few times and it hasn’t ever impacted their attitude and willingness to do anything they can to help. I wish I could give my service rep a shoutout for helping me today with a DEF top off but I didn’t get his name.

My boyfriend was there today and ask for the manager the lady in the front give him really bad attitude and when the general manager came by he was extra rude about how my boy friend just make him waste his time by asking for an application and introducing himself to him, he was very unprofessional and not very friendly DO NOT COME TO THIS PLACE!

If I could give a negative, they would be it! Had an insurance claim, broken tire rod, 8 May! (covered by my insurance). Get a call, 6: 18 pm, today, telling me that I have a rear coolant leak, $2400. Was supposed to email me paperwork. Close at 7: 00 pm, I call 6: 20 pm, noone in service! Straight garbage!

Jaguar El Paso has truly gone above and beyond to find me the perfect Mom suv! I cannot thank Rudy and Hector enough for working so effortlessly and truly taking care of me. I can honestly say that I found my new Go To Dealership and literally having them change my entire perspective on dealerships overall. Truly making it an enjoyable experience.

Beware when you take your vehicle for service. My vehicle has been there for months due to a mechanic’s incompetency and Jaguar/Land Rover’s inability to obtain parts.

**Update my car has now been there 9 months out of the 18 months of ownership, with no end in sight. I spoke with Johnny Pattison and unfortunately it has yielded zero results. There’s no sense of urgency to fix or replace my vehicle even though the dealership admitted this was their error.

Extremely unprofessional Jaguar service. I have tried to get a 2007 Jaguar repaired there and they have no clue as to what is going on, nor did they want to take the vehicle and had to convince the Service Manager to look at it. I was told there was a back log and the receptionist Theresa the receptionist has quite the attitude. I do not know why people have no idea how to have good customer service, but they dont. IfI could give them a negative 5 on ratings I would

There is no customer service at this place. This is my first Jaguar and I will never again buy another one! I have always had Mercedes Benz and I was expecting the same service, to my surprise it is not. Advisors are rude they never return your calls and they take a long time to do anything even with an appointment. My car had a leak from a coolant hose and had to be tow to the dealership. That happen on Friday morning I received a call on Monday asking me what was wrong with the car because they didn’t have a record of any of my calls to them. Service advisor was rude as always and I was told I would get a call back that same day. 48 hrs later still waiting for a call. I am still with out a car. The only time I received a loaner was an old dirty Subaru SUV. I am very disappointed on the customer service this place has.

Do not do business with this place. Horrible service! I have never been treated so bad in my life. They have had my car for 6 weeks now and was promised a loaner every week for the first 3 weeks, with no results. They don't even bother calling you to let you know what's going on.you have to be the one calling them. Received a text message on July 10th promising me a loaner or rental on Monday, today is July 28th and they have yet to call me. I will definitely be suing this company to make an example of them and how they treated me. Even the receptionist confirmed that they do not call people back or care about customer service. Asked to speak to a general manager or service manager, but they didn't care to speak to me. I already opened a case with their corporate office. BEWARE PEOPLE!