James Avery Artisan Jewelry, Tomball TX

Went to James Avery on Friday and had a couple questions, the manager I think her name was Tina helped me a lot. She was very kind, definitely will be back!

I recently visited this store with my boyfriend this past Saturday and was not pleased with the way we were treated. I’m personally just getting into James avery Jewelry and went in to buy a few charms for my charm bracelet. My boyfriend also needed to get his chain cleaned. So we took some time to look around for what charms I wanted and then asked for some help. We were helped by Stephanie S, and I used the word helped very loosely. I don’t know what happened but she was rude and had an attitude with us for some reason. Like I said I’m new to James avery so we’re asking questions about any deals and Jewelry cleanings. She was so short with us and was acting like we were bothering her. And mind you we bought 3 charms that day, I would understand if we were asking questions and loitering around the store, not buying anything for Stephanie to act the way she was acting. But we literally went in, looked around for 15 min, told her which charms we wanted, went to go get ringed up, and asked 4 questions and then left. I went into James avery excited, but left with a bad taste in my mouth.

This place needs improvement in helping people. When people are in need, it's not something that they can wait on. Nor can everyone fill out a form and wait to be called. It's usually an emergency, no one plans on losing their job, or having a disability check delayed. When people are hungry, they can't wait days or a week.js. I will say that the people are very friendly, hence 2 stars I stead of 1.

This place has the cutest and most unique jewelry. Great for gifts or yourself! Can't resist buying something every time I go in there.

Didnt take a before photo BUT THEY LOOK SO GOOD WHEN THEY GET CLEANED AND POLISHED