James Avery Artisan Jewelry, Baytown TX

They dont know anything about the size of their earings. I thought a place with fancy jewelry would know more about it or have a micrometer, but no. Thought I lucked out parking the truck near a jewelry store with cute sunflower earings, but you dont know enough to sell them to me.

My son bought me a charm bracelet that they no longer has a dog house the little puppy pulls out it fell off my bracelet they dont suppose to come off like that they will not give me any store credit or nothing nor fair

I had a curbside order, when I arrived I called and let them know I was there they just say okay give me a moment and someone will get back with you. Then put me on hold, 30-40 minutes later no one picks up, I call again and tell them I’m in curbside and they put me on hold, 20 minutes later nothing, I had to get off myself and go inside to pick up, and to top it off the sales associates have ugly attitudes, they’re all like young stuck up girls, huge lack of customer service in this James Avery, don’t recommend!

The lack of customer service in this store is disgusting, if “James Avery Artisan “ wasn’t posted on the build this place would be out of business. When I say this place has the poorest quality of service in a staff/Leadership I mean it! You will experience rude, abysmal, ignorant, childish attitudes, etc …. In this establishment. Upon my visit at this location I had a simple return that I provided a receipt for (purchase date 12/7/23), the item (new unused (To The Moon Back Pendant), the original bag/pouch, and box. The initial associate that was assisting me requested the help of Lead LeeAnn to authorize my return. Lead LeeAnn initially stated that she would not refund or exchange my item due to the state of my item being “damaged”. I informed Leeann that the item never left the box we had just purchased it on the 7th and decided to get something different. She insisted it was and even had the audacity to try and hand me a jewelers loop to inspect the item to see so called “dings/scratches” and gave me lesson on benchwork (which is above her pay grade and skill set). I then requested to speak to the Store Manager due to her nasty rude attitude, LeeAnn and associate both disappeared for about 5-6 minutes only to not return with the store manager, LeeAnn then stated that “ I would ALLOW you to return the item”. The transaction then proceeds on with Lead LeeAnn standing over my initial associate that was assisting me. LeeAnn then interjected herself into the transaction to verbally verified that I did still had the form of payment which I stated it was fine for the funds to go back to the original card. She proceeds to request to look my card to verify that it was mines. Which concluded my services there, LeeAnn tried to intimidate, humiliated and belittled me in front of the staff, and other customers. I then took pictures to provide customer service/ store review and she reached for my phone and threatened to call the police on me. If that wasn’t the worst part she then stole my receipt and ran to the back of the store leavening me with the original associate bewildered. I once again requested to speak to a manager to receive my receipt and communication LeeAnn rudeness. After few minutes goes by LeeAnn resurfaced with my receipt in hand only to telling the manager that she wasn’t indeed not going to relinquish receipt. After a while the manager retrieve my receipt and returns it to me. The whole ordeal made me feel as if I wasn’t a valued customer/ guest which is super disheartening. I’ve been collecting James Avery for years I’ve never been treated or spoken too so rudely. Below to the left is my pendant I was returning and to the right a pendant from their stock she used to give me lesson on.

We usually never do this, but the girls are so rude, they make ugly faces to you and they stare at you a lot in a bad way, they make this negative energy in the store. But other than that prices are great, really pretty charms and affordable.

I am not one to write reviews but I really feel like this one is needed. This Baytown James Avery is terrible I have given this store multiple chances before, a few years back since it was the one closest to me. Whenever we would go I would never, another incident involved where my husband was trying to get me an anniversary gift and they said they couldn't take him in even though there was 15 minutes left and he already knew what he wanted i was with him. I stopped going because the customer service was horrible. Well, fast forward to now, I tried to give it another shot and no, nothing. I am still receiving the same horrible customer service that I always have received and the manager named Perla is very rude I took in a brand new ring that has not been worn, and she claims it can't be exchanged. Every time I go to change something I take it with the receipt and it's always been new or I take it with a gift recipit. Any how I always go with some sort of proof of purchase. Even with the receipt and the receipt having the date of not even 10 days form todays date she did not have a reason and just simply didn't want to all she said was it was dirty but even the employee agreed it was not and even the other employee around her. Every employee I've gone with with the exception of Dacia was very rude, gives rude stares and just make me feel unwelcome and unwanted to shop there. I never come off as rude I have even tried going through the whole time smile or just being nice even though they don't deserve it and still nothing has changed. It is unacceptable. I much rather drive and continue to go back and drive 30 minutes into the next Avery where they're always so genuine, generous, helpfulness, explain, patient, and kind no matter what you need or look like and that is the West Lake Market Place James Avery in Houston/ Summerwood area.

I bought a few charms and a bracelet online and when it came in one charm was not what I ordered. I took everything to my local store and they fixed the problem immediately. Several times I’ve been in my local store and it was packed because of a huge sale. Otherwise the experience is good.

I'm just suggesting they come up with a better plan for those who need to just pick up a bracelet that was dropped off. We waited a hour to get it and it took 2 minutes to get it and go.

If I could give a 0 star please! White lady at the door didn’t even let my girlfriend ask a question she was so rude!

If I could I would rate 0. But I have to give 1 star. This location seems to have some rude sales associates and they are not paying attention to what they need to do as they're job in returning links back. I go in and it takes over 15mins and they lastly look in the garbage can and sure enough they were there. Def wouldn't return back to this sorry location. It isn't the 1st situation I run into here. They need to get it together.

I've only been a customer of this location for the past 3 years, but my experience there has always been good.

Super friendly and caring. Linda helped us out and she was very kind to our situation. Thank you so much for your help.

Love there jewelry can get anything for any moment uu wanan celebrate in life. (You love butterflies can get a butterfly's charm or ring.it's a charm in there that can mean anything special or important to you) I recommend getting a bracelet and adding charms! Rings are cute also!

This piece of jewelry is phenomenal. I have gotten so many compliments. It is truely one of a kind. So glad I got it for myself for valentines day.

Young Hispanic girl that gave me my online order was very rude, I even tried to be nice once again and say thank you and smile but nothing. Wish I had her name because she was extremely rude