Jason's Deli, Lakeway TX

Food is always consistently good. We always enjoy the swirl ice cream, but sometimes the machine is not working (enough for me to mention it).

I appreciate that this Lakeway location has a drive-thru.

11/2023 update: been only 1x this month. Must say, I'm happier with the other place we now go more often, but we went to Jason's for a change of pace. Tonight, Trey saved the day (thanks Trey!), correcting 1 of our orders. Getting our order wrong has become consistent - I think we're at 3 consecutive visits.
I'm attaching a pic of Amy's Turkey-O. I was really surprised (disappointed) at it's size for the cost.
Lobster chowder: good flavor; a good order if you enjoy corn and potatoes.
Yay for the ice cream machine to be working!
The most horrific part of our visit was the restroom! I would choose an overfilled port-a-potty in direct sun in the heat of a Texas summer before using this restroom again.no joke!

10/2023 update: been 2x since the review (at end).
Didn't want to update the time before because of one bad experience (thinking it was a fluke).
However, I am updating this time because the star rating needs to be lowered: 2/2 of negative experiences in the past 4-5 weeks.
Previous time, our food sat so long that hot sandwiches were cold; it wasn't busy. Ice cream machine wasn't working (things happen, we understand).
This time: ordered something different, but hold/no tomatoes (I'm allergic). Not only did it come with tomatoes, but first they just pulled them off. Hello, I would've done that myself; an allergy is an allergy! Seriously SMH at the retaliation.potato chips crumbs! Geez, it was almost like saying "we don't care about your allergy, you should've picked them off yourself. Because you complained, here, have the crumbs! '
Mom's order came out cold, but we didn't dare say anything. Conversation was hard with a lot of cackling and loud voices from the kitchen area. At least she got her ice cream.
If my mom didn't like this place so much, I wouldn't return.

The one consistent bright spot: a salad refiller person who is Spanish speaking - she is always so pleasant and has a beautiful smile.

Previous review:
Consistently good, and one of my mom's regular places.
Most recent visit was lacking cleanliness: only 1 vacant booth table was clean (only 2 other booths had patrons). It was noticed especially when we heard cackling/carrying on at the register - no one ordering, and 2 people just standing there. Sure, it may not be that person's "job, " but it doesn't take much effort for them to wipe a few tables when nothing's happening at the register?

This is the best Jason’s Deli in Austin. I eat here every Sunday with my church friends. The service, food and atmosphere, compared to other stores, is unparalleled.

Used the drive-thru, it's not quick as you might expect (it's not fast food), but it was good and tasty

Check your order before you leave the drive thru because it’s normal for them to hand it to you short of at least one item.

We ordered on line, they added in delivery fee, I guess not free any longer for over $25, and gave a good tip.
Order was missing an item- they said I can come pick it up, they do not bring it back. We are less than 10 minutes from location. They wanted to give me. 99 cents for the chips.
I will not order from them again.

Great chili, NO beans (as it should be). While sandwiches are pricey, the fillings are generous. Love the salad bar. If you fill up the to go container, you can squeeze out at least 2 meals. Love their cranberry oatmeal walnut cookie!

They want you to tip at a cafeteria style restaurant before you get your food. My potato came out undercooked and the person behind the counter was a tad rude about it.

Staff is nice. I would change where take out and ordering station are. The majority of the time, take out is on a rush and disregard others that are ordering. I have been interrupted several times while ordering. I like dining there but it won't be my first choice because of it. I try to avoid stressing out. Thus, I avoid places where I can potentially be stressing.

We visited Jason Deli in Lakeway and was blown away by the exceptional service from start to finish. From the friendly cashier to the attentive food runner, every member of the staff was kind, helpful, and competent. Even the guy in the back who offered seat boosters and the lady who cleaned the tables were some of the nicest and most helpful people I've encountered in any business since 2020. It's refreshing to see a beautiful joint like this maintain such a high standard of service, especially in these difficult times where many businesses are struggling to keep a good team. I must also add that the ice cream was the perfect finishing touch to an already amazing experience. Kudos to the moral and hardworking people at Jason Deli - we are lucky to have them in our neighborhood!

This location is a nice addition to Lakeway. The food is good and the staff is awesome. Definitely adding to my lunch list.

Jason's manager special has always been a good value, but even more so in current times I think. We are regulars at this location because we believe it's a solid value.

I got a gf Ruben. It was over stuffed and hard to eat. And now they charge triple what the sandwich is worth.

The build your own salad is amazing super fresh, their toppings are crisp. Really delicious

Great salad bar and place is really clean, just wish the sandwich was bigger and more meat than bread. Other than that a good place to eat

This is a really nice Jason’s Deli. I am looking forward to moving closer to visit more often. I really miss the shrimp salad. I wish they would bring that one back!

We had a large knife throwing group in town and we ended up at Jason's for dinner. It was great! The stage staff was fast and accurate with our many orders. The food was amazing with large portions for a good deal. And the salad bar puts all other salad bars I've been to to shame!

Kim the supervisor on duty hung up on me when she couldn’t resolve the money Jason’s Deli have of mine. She can’t refund or get the food I paid for to me as they don’t have it even though their app shows as available food to buy. Meatball sandwich did not have marinara sauce as it was supposed too. Dry meatballs with some cheese. It was not eatable. Plain Jane potato didn’t have butter or sour cream. Food was cold. Worse yet, delivered food was missing 2 items plus tax and delivery cost. They didn’t tell the dasher, closed out the ticket as their equipment is broken and so they can’t let anyone know they can’t provide the prepaid food. They kept the money and made no effort to notify door dash they did not provide the food. No customer service recovery and my loss of 2 items worth of money and $36 of uneatable food that will have to be purchased somewhere else. No manager on duty although I was told Kim was the manager only to have her say she is just a supervisor and not a manager so she can’t do anything. Terrible experience and they just kept the money. Should be negative stars. Pass on this disaster of a restaurant.