JCPenney Salon, San Marcos TX

I am giving this a two because my hair did come out great but it was a lot more than what I expected because they added extra add ons I didn’t know about. I was quoted online 165.00 then it jumped to 230.00. When it jumped that high, I figured I would just use a JCPenney’s coupon. Then I was told I could not use a coupon for a master hairstylist, which I did not know JC Pennys, headmaster hairstylist. I thought it only went to senior hairstylist.when I got home, that’s when I noticed the extra add-ons I was charged for that I didn’t ask for and was not informed that they would be adding on. I’m so disappointed in the lack of communication with their customers and JCPenney should fix her website to show what ranking the hairstylist are at, and their coupons should specifically say, excludes master hairstylists.

I had my hair cut by Katt in mid-October and it was by far the worst haircut I have ever had. I have curly hair so it was hard to tell at the end of the appointment, but after getting home, I noticed that my layers were cut so choppy that it’s embarrassing and there are a few strands of hair in the back of my head that are about 6 inches shorter than the rest of my hair. Weeks later, and I still hate it. I’ve always had my hair cut at JCPenney since I was young, but after this, I will likely never do so again. Such a disappointment and now months of only wearing my hair up out of embarrassment of how poor my haircut looks.