JCPenney Salon, Longview TX

Jeanie.was so good. It'd been over a yr since my last haircut. She walked me through it, sharing the pluses & minuses of the styles. She was excellent & so congeneal

Shelby destroyed my hair. This person clearly did not understand the assignment and if you don’t know how to encounter Mexican coarse hair, you had the responsibility of letting me know. I was clear when I said I wanted my roots done but she didn’t have time to do my roots and did as she pleased. Sitting for 2hours with bleach not only ruined my hair but she didn’t work fast enough to make it leveled. I had warm tones and platinum tones. I want to also let Shelby know, even your team instructed you to work fast and told you what to do and you did the total opposite. Missed a wedding thanks to this awful turn out. The worst part is seeing all the other facial expressions while this person ruined my hair as I sat there. Samantha the manager, did not follow up once I asked to get her regional manager involved. I have spent more to fix it. Good luck if you decide to come here. No stars. Hope these pictures speaks louder than what I just wrote.

I'm going back to see Jeanne! She fixed me up several months ago, but I got down, so I started dying my hair black. I can't wait to see her again, she is THE BEST! This will be a drastic change, but I trust her!

I’m so disappointed today they don’t even know how to do hair spa they just wash my hair use conditioner blow dry my hair. That’s not hairspa. I do better way in my house cashier was very rude also

I look like a woman, and I already did before? How does that work? I cut off like 5 inches of hair

I really like my stylist. His area is always tidy, and he makes sure that I am comfortable.

The management needs work, and this is apparent to the clients. The staff seems to be taking calls and assisting with check invoices and over compensating their duties.

Arriving late is a big I infraction as you may receive a rushed service. I suggest apologizing and then rescheduling.

Wendy has been the only person my DS child would allow to cut her hair! She was amazing with her! She also did an excellent layer cut on my hair, I highly recommend Wendy!