Jiffy Lube, Kingwood Area TX

Michael checked the oil levels and pressure and topped them off. Very efficient and polite. Found no problems.

Service was impeccable the attitudes were great. Specifically an employee named Jessica truly made everything very easy and explained everything very thoroughly. After receiving such good service from her it felt as if the sun shone a little bit brighter! Good on you Jessica!

Guys were professional and nice enough, but corporate keeping it open when they were doing repairs/remodel inside made no sense. There was a chair outside and a bench in the sun. Otherwise, customers had to stand.

Went to this location about a week ago and went for the regular maintenance on my vehicle. I arrived and assumed someone would have greeted which never occurred. I just assumed that they must've been busy but they only had one other car inside which made me confused when another car pulled up and a lady with tattoos on her face greeted them right away. Which then really made me feel some type of way. I got out of the vehicle to go ask for assistants and told them I waited 20 minutes for someone to talk to me just to have another vehicle go in front of me. They then got me in tried to up sell me on everything which my car didn’t need at 20000 miles and filters that were white because my husband changed them not to long ago. Said they would vacuum, and air up my tires. Which none of it was fine looking around my car. Forgot my sticker and when I went to ask for the sticker the lady with the tattoos gave me attitude about saying that she had already done it but if she had I wouldn’t have went back. This location I would never recommend to anyone and won’t be back.

I took my car in last minute for an oil change, and they took me in without a problem. I was very satisfied!

I have been here a few times, I drive a company truck and I always choose Jiffy Lube because they’re quick and I need to get back to work ASAP

Today, I noticed a few different faces working and noticed a little bit of urgency and diligence

My windows were cleaned (inside and out) and my dashboard was wiped, this has never happened before, the staff was friendly and thanked me for my business when I left

Keep it up! Great job! I will be back in 5000 miles

2023 Inspection on 2014 F-150 was fast and they didn't try to up-sell me on items like some shops do for wiper blades, headlight, or taillight bulbs.
This is where I have come for Inspections for several years starting when they first opened this location.

2021 State Inspection was fast and smooth. Joseph checked with me on a failed inspection that the Honda dealer had done. He was making sure I wasn't paying the dealer and Jiffy Lube for the same inspection. They pulled the air filter to show me to see if I wanted it replaced. I didn't and they didn't give me a hard sell to do it like some other places have.

Service was quick as could be, and I was informed of potential issues my vehicle could have thanks to their inspection. Good pricing for service and professionals all around. Thanks!

The jiffy lube assistant manager and team were very helpful with my car and it’s problems. They were very quick and helpful with all my needs.

Came for an oil change. It took awhile for someone to acknowledge I was there, but once they got to me, things went quickly. I was informed of every step that was being made and given options of pricing and things that were an immediate concern and things that could wait. Overall good experience.

I was there 09/12/2023 - Northpark Dr. I can only hope everything was done correctly. No one smiled there. Not even the person who came out to our vehicle. In fact, she came from the office and seemed annoyed that we were there. We were the ONLY customers there at that time. She didn’t smile or say hello. Every employee I saw seemed miserable. Not one smile or kind word from anyone. From a customer standpoint, I don’t want to go to a business where everyone is miserable. Miserable employees do not typically excel at their job. Did they do everything correct for my oil change … I don’t know. I will not be back. What happened to the other management? They were nice.

This is a good Jiffy Lube, they did everything I needed and fast. They recommend a lot of stuff based on issues with your car that they check for. It’s good to know.

Excellent work and I loved that they also attended in Spanish by a beautiful and excellent employee, highly recommended, her name Mónica Flores

We usually always take our vehicles to the dealership for service, but on occasion we will use a quick lube service in time sensitive situations. This is the second time we have been badly burned by this location and we will never come back. Seventeen years ago my axle seals were popped open by a tech at this location, trying to upsell me, when I had brought my vehicle in only for a quick oil change. This led to a nearly 2 year ordeal of quick fixes and a continually leaking axle, before Jiffy Lube finally agreed to completely replace the axle they damaged, under a threat of a lawsuit. Months later my transmission failed due to the two years of driving with a leaking axle. This month, in a rush to leave for vacation, I decided to give this Jiffy Lube another chance; assuming ownership, techs, etc.had changed in 17 years. Made it home with my vehicle, with no issue. Later that evening I went to fill up with gas for our vacation we were scheduled to leave on the next morning; the engine would start but immediately die. We had to cancel our vacation last minute and have it towed to the dealership to diagnose what this Jiffy Lube did. Two days later we learned they failed to connect the air duct to the air box causing my vehicle to die. Luckily this time I received a complete refund of my Jiffy Lube service in short order, but I did have to call and go through the store manager, and then the district manager to get them to do the right thing. Crickets if you try to handle it by email, you will get no response. We are still out the money we lost on the last minute cancellation of our vacation, as well as the cost of the dealership diagnosis of the problem. I did threaten a lawsuit if they did not minimally reimburse me for the dealer’s invoice and reimburse me for all costs associated with two upsells that the dealership determined did not happen. The Jiffy Lube district manager offered a complete refund of my entire service, which fell about $50-60 short of what I asked for, but I took it to avoid having to file suit against this place. I do not recommend anyone trust this place with any service. The techs are highly pressured to upsell for services they are not qualified for and/or have supplies on hand to do. I had to wait an added hour just to have brake fluid delivered from across the street, only to find out the job wasn’t done and/or done properly by the dealership’s inspection. This practice of pressuring techs to upsell causes significant damage and issues to vehicles, due to the tech’s poor training and lack of knowledge.

Stopped in to get an oil change this morning and had the best experience! Dead Rick was very knowledgeable and kind. He explained everything in detail and offered services that I didn’t know I needed and explained the importance of having them done. Thank you Deadrick and Jiffy Lube team for the great experience!

Very slow service. Employees had no sense of urgency. Waited almost two hours just for oil change.