Jimmy John's, Katy TX

I order from here all the time due to my job location and convince, but I have had times where my food doesn't arrive, dropped off at a wrong location or that the driver takes back because they can not find the office. Instead of calling to ask if i can come down to meet. And I always spend over 15$ sometimes 2-3 times a week. As of lately I have had orders come on time and to correct location but its now the same carrier lady.

Rude and unfriendly counter staff. Music so loud you can't have a conversation with people at the same table. Your feedback system is a joke. How about we just never return or order food from the office anymore. Works for me.

Victor and that other lady that was in there with him (has curly hair) rude af.i didn’t ask you to work here! They didn’t wanna do they job and got mad because they mad my sandwich wrong.

Freaky fast? Not this Jimmy's. And unfriendly! It had been close to an hour since I ordered, and almost 40 mins since it showed out for delivery. I called the store, was hung up on and then 2nd call they picked up phone to say your order is on the way. Another 20 minutes and still not here.

Absolutely the worst tuna sandwich ever, bland and tasteless, just an opened can of tuna and placed on the sandwich and very fishey with an awful aftertaste, first and last time ever.

The restaurant charge twice my credit card on an order back on December 3rd, and they do not want to take responsibility. After four visits to the store nobody seems to have an idea on how to handle this kind of situation. Finally on my 4th visit was able to talked to the store manager and guess what? Worst experience ever with the Manager. The way they are conduct business is completely unprofessional. Avoid going to this location.

Ordered 1 sandwich at 12: 22, called in to ask about my order and was told that it may be here by 1: 00. If you have plenty of time to wait and don't want to eat anytime soon, then this is the place for you. They serve their sandwiches cold so that you don't have to worry about it going cold by the time they finally deliver the food. This Jimmy John's is not freakishly fast by any means.

UPDATE: I ordered today again from this location at 1133AM, did not get my order until 1230 for 1 sandwhich. Again, this place is not for someone who is needs food at a dependable time or with fast delivery time. Jimmy John's is not freakishly fast service.

I ordered a tuna sandwich and the guy today who was in the sandwich making section didn’t put enough Tuna in my sandwich and he never used the scooping utensil he uses his hands with of course gloves! Wish he had put more Tuna meat in it! I Was so disappointed I know a bad review I guess Subway is better!

Outstanding employee story. I ordered Sandwich and drink. Kevin came as I saw him through are window from my desk. He left before coming inside only to see him return in 5 minutes. This young man stepped out of the box and purchased my drink from a store across the street. When he came back and told me if he went back to get drink from store would have taken him much longer and my sandwich wouldn’t have been fresh. This young man paid with his money to get me a drink. OUTSTANDING! THANK YOU KEVIN!

THE PLACE (N Mason Rd) HORRIBLY STINKS!
About a month ago I went to pick up my food I felt the smell I thought it might be a temporary sewage issue, now after a month I went there again and still the same horrible smell! You can not even breathe in there and seems like no one even cares! I feel very sorry for those poor workers who work there!

Employees are the busiest. No customer services ethics at all. 1st timmy here, looks like my last.please dont ask for help with sandwhichs because staff isn't willing to help.

Turned away at door with 10 minutes to close and flipped off by worker in side. Never set foot in establishment again.

Took over 25 min to get my food. Then when it arrived I was missing the drinks. Food is ok but for the cost and how long it took to get my food and no drinks we will not be going back

Over an hour to get my sandwich. Not what you’re advertising. Fry road location is great! Mason rd not so much. Plan ahead if you are ordering from here!