Joe Hudson's Collision Center, Colleyville TX

My vehicle was totalled this week and the other drivers responsible. I called repairs on a tow in and got laughed at. I think getting laughed at is worse than losing my car because repairs are Coming. Nothing is stopping this laughing at people in bad circumstances in the future.

Slow response. Poor customer service and the price for the repair change from when we originally authorized the repair.

I’m not too sure who did the repairs on my car, but they were utterly lazy and an imbecile. I left with no gas in my tank (left my car there with AT LEAST 200 miles left in the tank), then left with no door handle. Lovely right? I have to climb around the passenger side to get in my car because someone was either lazy or inexperienced to not put the bolts back into the door. The bolts are no where to be found for this to be personally fixed. I am very disappointed, upset, and honestly embarrassed I can’t even open my drivers side door. This is ghetto.

When did paying cash for something become a problem? The only repairs this business is currently doing have to be done through an insurance claim? Unbelievable…

Response provided to email link provided:

“This is by request from my review:

I contacted your company today and requested service for paint scratch repair due to deep paint scratches around my rear glass after a bad glass removal. I was told quote, “We are only accepting repairs through insurance claims” and asked again to clarify. I was again informed that I could not bring in my repair and pay cash, that this company was currently ONLY accepting repairs for insurance claims. “

Overall body looks good, and put together nicely. I picked up my truck on a Friday. I noticed some parts on the front bumper missing, and a tire wasn't changed. They said I would get a call on Monday to have those done. It's Saturday. No call. This is July 4 week, so.

Work was done appropriately, however, car was delivered way too dirty, even inside, I get car was not gonna be detailed, but was extremely dusty inside and out, also a reflector was pending to be installed, took them four months and many (MANY) calls following up to finally get it resolved.

Quality work nonetheless.